Business Support Officer

Job introduction

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.

About the role

The purpose of this role is to work within a comprehensive range of systems to provide a responsive service to customers and ensure the provision of timely and accurate information to relevant team members in support of the Care Pathway process.

Additional information

You’re a highly organised and detail-oriented individual with excellent written and verbal communication skills, including confident and professional telephone manner. You provide great customer service and build positive working relationships with colleagues and clients alike. You thrive both independently and as part of a team, managing your workload effectively under pressure to meet deadlines. With a strong sense of confidentiality and professionalism, you maintain accuracy in all that you do. You’re have strong I.T. skills, including use of Office 365 tools and apps, and willing to learn the use of different systems. Ideally, you bring experience from a busy office environment, are comfortable working with databases, supported by relevant qualifications or equivalent experience in administration.

Company information

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

Hear more from our Chief Executive, Anna Earnshaw, about what its like to work at West Northants Council.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

West Northants Council, where careers thrive.