Business Support Officer

The Role

Do you see yourself making a real difference behind the scenes?

Can you use your organisational and IT skills to help frontline teams deliver outstanding social care?

If yes, we have the perfect role for you!

Our Adult Social Care Service is looking for a passionate and dedicated Business Support Officer to join our amazing team and help make a difference today!

About the Role:

As a Business Support Officer, you’ll play a key role in keeping our Adult Social Care services running smoothly. You’ll provide essential administrative, financial, and IT support to managers and practitioners, ensuring accurate records, efficient systems, and quality customer service.

Your day-to-day work will include:

• Maintaining and reviewing record management systems to meet service needs.
• Inputting and maintaining up-to-date data on relevant IT systems.
• Assisting with management reporting and collating statistical and analytical information from third parties.
• Managing email inbox and enquiries to ensure timely responses.
• Arranging and supporting meetings – preparing agendas, taking minutes, and monitoring follow-up actions.
• Handling procurement, requisitioning, and financial monitoring using Council systems.

About You:

We’re looking for someone who takes pride in getting things right, works well under pressure, and is eager to support others. You’ll be proactive, organised, and ready to contribute to a culture of excellence in customer service.

You should bring:

• Strong administrative and organisational skills.
• Confidence using IT systems and handling data accurately.
• Good communication and interpersonal skills for dealing with staff, partners, and the public.
• Experience in financial or procurement processes (desirable).
• A commitment to teamwork, problem-solving, showing initiative and continuous improvement.

About the Team:

You’ll be joining a dedicated and friendly Business Support Service, working alongside professionals who are passionate about enabling frontline staff to focus on what they do best - supporting residents.

For detailed qualifications and requirements, please review the job description and person specification located at the bottom of the advert.

Contact Information:

For an informal discussion about the role, please contact Wendy Patterson at wendy.patterson@southwark.gov.uk.

Additional Information:

• Standard DBS required
• You’ll need to be confident using Microsoft Excel to organise, maintain and analyse data, including creating spreadsheets, formulas and collating reports from different data sources that help the team make informed decisions.

Benefits and more information:

In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.

Recruitment timetable

Advert close date: 11:59pm on 27th October 2025

Shortlisting date/s: 30th October 2025

Interview date/s: 3rd & 4th November 2025

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Guaranteed Interview Scheme:

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

Attachments

• Please click here to view the Job Description