Business Support Officer
Job summary
Are you highly motivated with good customer service skills, looking to join the fight against serious and organised crime? If so, the National Crime Agency has a role for you. We're looking for flexible, accountable, inclusive and forward thinking individuals to be part of an agency putting the public at the heart of everything we do.
The delivery of Project Blacklight - a new, highly motivated team to the NCA, supporting a top priority for the Agency. You will work to deliver the objective set out by the Director General to deliver on a best practice for the whole Agency in managing evidence and hard copy records. As a Project Blacklight Business Support Officer, you will be supporting a busy and collaborative team who deliver a suite of core support services to operational delivery colleagues including: assisting with the delivery of Project Blacklight; providing front-line services and equipment; and, supporting the department in achieving the NCA’s business objectives and transforming our capabilities. This is a new and varied role that will see the successful candidate engaging with the full spectrum of NCA business areas. Although demanding, this post requires someone who can offer excellent customer service delivery and balances the requirements of customers and the reputation of the Agency.
Job description
The role remit of a Project Blacklight Business Support Officer includes responsibility for the oversight of logistics and storage of assets (hard-copy records, exhibits, bulk seized items) via the appropriate facility. You will lead the Agency's standards for effective and quality cataloguing of assets in order to facilitate the creation of a searchable corporate record for all hard copy records and exhibits across the NCA. A crucial aspect of the role consists of providing a compliance oversight function, producing valuable management insight to determine whether standards are in line with set expectations of the Agency. The role has also recently assumed responsibility for embedding effective processes around the management of various assets across the Agency. The role requires assistance with the co-ordination of front-line organisational services and equipment, such as stationery facilitation, postal services and General Purpose Vehicle management.
Please note:
- This role requires onsite attendance at the Warrington Office and cannot be offered on a hybrid basis.
- This vacancy is open to returner/re‑joiner applicants under Civil Service Recruitment Principles.
Duties and Responsibilities
- Create and Review Processes - Work closely with Line Management to review, create and improve processes and systems for Project Blacklight.
- Second Line Assurance - Conduct Second Line Assurance of all crates put into the secure store.
- Cataloguing - Search, review and catalogue data in line with new systems as part of Project Blacklight.
- Records Management - Ensure the process around preparation for secure storage is standardised dependent on material being held and that review, retention and disposal periods are employed in a timely manner.
- Quality Assurance - Ensure quality management of cataloguing within relevant documentation.
- Administrative - Review Agency holdings at the secure store for retention and/or disposal.
- Building Effective Working Relationships - Establishing and maintaining effective and professional working practices with internal and external partners/stakeholders.
- Working Together - Liaise with the entire range of NCA Teams, providing support with their current and legacy crates.
- Internal Audit - Conduct physical reviews across all NCA sites to allow the Agency to fully understand and test the recorded status/confirmed location of material stored within the secure store provision.
- Organisational Services - Assist with the co-ordination of front-line organisational services and equipment, such as stationery facilitation, postal services and General Purpose Vehicle management.
- Respond to Queries - Monitor inboxes and telephone queries received, responding appropriately providing advice and escalate if required.
- Professional Development - Develop as an Officer and complete training associated with the role.
Person specification
- IT Skills - Ability to confidently work with Microsoft Office, Excel as well as learn other applications and programmes as required.
- Data Analysis - Ability to extract and interpret data/information.
- Customer Service - Understand who the customer is, what they want and need and effectively deliver against those requirements, exceeding expectations where possible.
- Organisation - Able to plan workstreams carefully, keep workload and work space tidy and work effectively.
- Problem Solving - Using the National Decision Model to make sense of a situation and find an intelligent solution.
- Communication - Conveys information clearly and effectively through written and verbal communication.
- Time Management - Effectively manages time and workload and escalates issues - ensuring tasks are completed to agreed standards and timelines.
- Team Work - Works effectively with others to focus on and achieve joint outcomes, rather than individual goals.
- Relationship Management - Develops and maintains positive relationships with internal and/or external stakeholders in order to achieve stakeholder needs and business objectives.
Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Working Together
Benefits
Alongside your salary of £36,057, National Crime Agency contributes £10,445 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.All NCA employees are members of the UK Civil Service and eligible for the Civil Service pension scheme, alongside your salary the NCA contributes £10445. Further information on the benefits of the scheme is available on the Civil Service Pension Website.
New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.
If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).
Other benefits include:
- Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
- Family friendly policies, notably above the statutory minimum
- Learning and Development opportunities
- Interest free loans and advances, including season tickets, childcare and rental deposits
- Housing schemes - Key Worker status
- Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway , Edenred and Blue Light Card schemes.
- Staff support groups/networks
- Sports and social activities, including membership to the Civil Service Sports Council (CSSC)
Further information is available on the NCA Website.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.This vacancy is using the Success Profiles framework and will assess using the following criteria: Behaviours, Experience
Artificial Intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance for more information on appropriate and inappropriate use.How we will assess you
Your application will be assessed against the following:Experience - This will be assessed:Experience Criteria - will be assessed by 250 word examples on:- Excellent Interpersonal / customer service skills
- Organisational skills
- Experience of working to tight deadlines
Longlist
In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.
- Excellent Interpersonal / customer service skills .
Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.
You will receive an acknowledgement once your application is submitted.
We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.
Scores will be provided but further feedback will not be available at this stage.
For guidance on the application process, visit:NCA Applying and Onboarding
Assessment 1
The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.
Success Profiles at Assessment
Behaviours- Managing a Quality Service
- Working Together
- Excellent Interpersonal / customer service skills
- Organisational skills
- Experience of working to tight deadlines
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.
In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:
- Lead criteria (behaviours/technical/experience)
- If still tied, desirable criteria will be assessed (if advertised)
- If still tied, application sift scores will be used
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
- Name : central.recruitment@nca.gov.uk
- Email : central.recruitment@nca.gov.uk
- Telephone : central.recruitment@nca.gov.uk
Recruitment team
- Email : central.recruitment@nca.gov.uk
Further information
If you believe your application has not been treated fairly, email: Central.Recruitment@nca.gov.uk (quoting the vacancy reference).If unresolved, you may escalate your complaint to the Civil Service Commission.
Salary range
- £36,057 per year