Business Support Officer

We have an exciting opportunity within RAA (Adoption) – part of our Business Support Service for a self-motivated Business Support Officer providing essential support to our practice staff members. The Service is currently in a period of redesign given a changing environment, ways of working and to better support the achievement of better outcomes for children and families.

Your tasks will include oversight of quality, monitoring and analysis of KPIs. You will also monitor, co-ordinate and supervise the work of a small team of Business Support Assistants maintaining oversight and monitoring of processes ensuring consistency and maintaining staffing rotas.

You will also have responsibility for adoption finance work, and will be supporting the Business Support Assistants with finance queries and being an escalation point for this.

You will receive training and support in all areas.

You will play an important role in the effective day to day running of the service we are looking for people who are well organised; have good attention to detail and who can work to and meet tight deadlines; you must be able to work effectively within a team environment, be customer and child focused and be able to deliver the role with a flexible approach.

The role will be based at Lifford House, Stirchley our South HUB but you will also be required to attend 1 Avenue Road, our North HUB for meetings and any cover required. We operate a hybrid model of remote working. Currently, attendance is 2 days in office as a minimum (pro-rata). The position is part time 18.25 hours covered over Wednesday PM, Thursday and Friday.

We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.

This is a hybrid role based in Birmingham so you must reside within a suitable commutable distance around Birmingham and have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship.

About you:

You will be a ‘can-do' person, who is passionate about high quality service delivery and performance. You will be able to work effectively within a dedicated team environment, be customer focused and able to deliver the role with a flexible approach.

Key skills we will be looking for in your personal statement include:

• Microsoft programmes: Excel, Word, Teams, Outlook
• Good communication and organisational skills
• Meeting Outputs (desirable)
• Good soft skills: active listening, working with key stakeholders of all levels
• The ability to independently interpret and analyse information and facts to solve varied problems
• The ability to manage a process, ensuring accurate and timely outputs
• Able to resolve internal/external issues and provide a solution focused response

Benefits

Help us to change children and young people’s lives!

At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us?

• Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
• Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

Our Values

We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.

We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.

We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.

Join us and together, we can create a brighter future for all.

Safeguarding

At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people.

Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.

The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.

We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.

Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.