Business Support Officer
Job summary
Are you highly motivated with good customer service skills, looking to join the fight against serious and organised crime? If so, the National Crime Agency has a role for you. We're looking for flexible, accountable, inclusive and forward thinking individuals to be part of an agency putting the public at the heart of everything we do. Covering areas such as: strategy, transformation, intelligence, investigations, corporate business services, human resources and national economic crime, the agency offers a large range of roles for anyone with the suitable experience. Each unique in their own right, roles and areas promise the room for personal and corporate development, embracing change along the way whilst always striving to continuously improve.
Please Note: Security Vetting requirements - To be considered, you will need to successfully complete SC Enhanced clearance before commencing the role and for some roles achieve DV clearance within the first 12 months in post. In some cases DV may be required on entry.
Job description
Business support roles throughout the agency are all customer focused, requiring excellent use of communication skills, whilst providing advice and guidance to a large range of stakeholders. Regardless of the role you'll be assigned, there are a large number of tasks you'll be required to complete regularly in areas such as: logistics coordination, stock management, project management, policy development, administration and governance to operations, corporate and central services functions. Your varied range of duties will constantly bring new challenge but also allow you to assist the National Crime Agency's (NCA) work towards it's strategic objectives.
*** Please note candidates will be posted to different commands within the agency and some may be exposed to child sexual abuse and exploitation material. Business areas candidates will be posted to are : International, Intelligence, Strategy, Investigations, UK Financial Intelligence Unit, National Economic Crime Centre, Joint International Crime Centre, Corporate Business Services, Integrated protective Security, Human Resources and Threat Leadership. For further information on each team please refer to the attached document at the bottom of the advert ***
Duties and Responsibilities
Provide Business Support - Through policy development, planning, performance, service delivery and governance.
Support Projects - Undertake projects, to include assessment of requisitions and incoming goods, case notifications, quality reviews, planning activity and campaigns
Support Policy Development - By researching, drafting, developing, collating and co-ordinating
Act as Single Point of Contact (SPoC) - Act as a point of contact for business and administrative queries and ensure that systems are established to monitor, audit and review processes/procedures.
Line Management - Manage a team of Business Support Assistants.
Producing: Management Information, Reports, Briefings and business plans on a regular - By researching, drafting, developing, collating and co-ordinating to prepare accurate monthly management reports for senior management meetings or reviews.
Data Governance - Ensure the quality, secure handling and dissemination of data/information, maintaining confidentiality, sensitivity and a duty of care in line with Agency policy.
Maintaining working relations - Maintain working relations across government departments, statutory bodies, private organisations (as appropriate) and attend working groups, government committees / meetings
Allocation and Completion of work - Ensuring the Business Support Assistants workloads are manageable and delegated appropriately.
Person specification
Skills, Knowledge and Experience
IT Skills - Ability to confidently work with Microsoft Office as well as learn other applications and programmes as required.
Data Analysis - Ability to extract and interpret complex data/information. Uses analytical skills, varied sources of information and different methodologies to support decision-making.
Customer Service - Understands who the customer is, what they want and need and effectively delivers against those requirements, exceeding expectations where possible.
Organised - Able to plan carefully, keep things tidy and work effectively.
Problem Solving - Using logic and imagination to make sense of a situation and find an intelligent solution.
Communication - Conveys information clearly and effectively through the written and verbal communication.
Time Management - Effectively manages time and workload, identifying risks and competing tasks prioritising accordingly - ensuring tasks are completed to agreed standards and timelines.
Team Work - Works effectively with others to focus on and achieve joint outcomes, rather than individual goals.
Relationship Management - Develops and maintains positive relationships with internal and/or external stakeholders in order to achieve stakeholder needs and business objectives.
Information Management - A good understanding of information management and the handling of sensitive/confidential data.
Legislation - Basic awareness of legislation affecting NCA activity including Data Protection
Data Analysis - Analysing information from a range of sources.
Entry Requirements
As part of the application process, you will be required to complete an online situational judgement test. This test will assess the following criteria:
- Analysing Information – using data and evidence appropriately
- Delivering at Pace – managing competing priorities effectively
- Working Together – supporting colleagues and stakeholders
- Communicating and Influencing – providing clear, appropriate information
- Risk & Governance – handling sensitive information responsibly
- Attention to Detail – maintaining accuracy in your work
.You will be expected to achieve a minimum of 80% in order to meet the eligibility for the role. Candidates who do not complete the test or achieve the pass rate will be rejected and the rest of the application will not be assessed.
Candidates will receive a link to a timed online test and instructions once they have submitted an application and the advert has closed. The test link will be sent to the email address registered on your account. Please note: You will be permitted to complete the test once; any duplicate attempts will not be assessed and your first attempt will be considered.
For Guidance please see the document attached at the bottom of this advert.
Any applications from candidates not meeting this eligibility criteria will not progress.Behaviours
We'll assess you against these behaviours during the selection process:
- Managing a Quality Service
- Working Together
Benefits
Alongside your salary of £36,057, National Crime Agency contributes £10,445 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.
If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).
Other benefits include:
- Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
- Family friendly policies, notably above the statutory minimum
- Learning and Development opportunities
- Interest free loans and advances, including season tickets, childcare and rental deposits
- Housing schemes - Key Worker status
- Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway , Edenred and Blue Light Card schemes.
- Staff support groups/networks
- Sports and social activities, including membership to the Civil Service Sports Council (CSSC)
Further information is available on the NCA Website.
Things you need to know
Artificial intelligence
Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.Selection process details
This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.How we will assess you
Your application will be assessed against the following:Experience - This will be assessed:Experience Criteria - will be assessed by 250 word examples on:- Proven ability to maintain a high level of accuracy and attention to detail while working effectively in a fast-paced, high-volume environment.
- Demonstrated ability to identify, assess, and respond to potential risks in day-to-day activities, while handling sensitive or confidential information with a high level of discretion
- Analysing information from different sources and presenting to stakeholders from different backgrounds
Longlist
In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.
- Proven ability to maintain a high level of accuracy and attention to detail while working effectively in a fast-paced, high-volume environment. .
Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.
You will receive an acknowledgement once your application is submitted.
We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.
Scores will be provided but further feedback will not be available at this stage.
For guidance on the application process, visit:NCA Applying and Onboarding
Assessment 1
The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.
Success Profiles at Assessment
Behaviours- Managing a Quality Service
- Working Together
- Proven ability to maintain a high level of accuracy and attention to detail while working effectively in a fast-paced, high-volume environment.
- Demonstrated ability to identify, assess, and respond to potential risks in day-to-day activities, while handling sensitive or confidential information with a high level of discretion
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.
In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:
- Lead criteria (behaviours/technical/experience)
- If still tied, desirable criteria will be assessed (if advertised)
- If still tied, application sift scores will be used
Eligibility, Pre-Employment Check and Vetting
Please see the NCA T&Cs and Privacy Policy (pdf) for details on how your data is handled. If you are an internal candidate who has passed interview but is undergoing an internal investigation or have a written warning in place preventing a post move you may not be able to be posted until this investigation is concluded or restriction lifted.Nationality Requirements
This role is broadly open to the following groups:• UK nationals or dual nationals, where one component is British• Nationals of the Republic of Ireland• Nationals of Commonwealth countries who have the right to work in the UK• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS)• Nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre- settled status under the European Union Settlement Scheme (EUSS)• Individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil ServiceFurther information on nationality requirementsYou will be required to participate in digital right to work and address checks as part of the recruitment process.Security and Vetting
People working with government assets must complete baseline personnel security standard checks.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is SC Enhanced. All security clearances will be managed by the NCA.For more information on security vetting please visit: UK Security Vetting guidance for applicants and Demystifying Vetting and see our vetting charter at: The Vetting Charter.Vetting requirements - SC Enhanced
Prior to commencing the role, you will need to successfully complete SC Enhanced clearance and then achieve DV Enhanced clearance within the first 12 months in post. The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.The requirement for DV Enhanced clearance is to have been present in the UK for at least 7 of the last 10 years.Failure to meet the residency requirements will result in your security clearance application being rejected.If you fail to obtain the increased clearance within 12 months of starting, your contract of employment is at risk of termination.For further information on National Security Vetting checks please visit the following page Demystifying VettingIndividuals will be required to undertake and pass a substance misuse test as part of pre-employment checks.Occupational Health
Successful candidates will be expected to undertake an occupational health assessment. Depending on the role an in-person medical may be required in either London or Warrington. Unfortunately, travel costs will not be reimbursed.Things you need to know
Operational Roles
The National Crime Agency is a law enforcement agency and as such we are part of the Criminal Justice System. Therefore if you are going into an operational role we need to be aware if any of our officers have, either before they join us or afterwards, any of the following:
Any criminal conviction (including Court Martial), or caution or fixed penalty notice for disorder or theft;
Any adverse judicial findings;
Any charges or summonses where the proceedings are not complete;
Any misconduct or gross misconduct findings or where proceedings are not complete.
You will be asked to complete a declaration covering the above if offered a role with the NCA.
Each case will be considered on its merits and a positive declaration does not automatically mean that your application will not be progressed. However, should you fail to disclose a relevant matter then your application or employment will be adversely affected. If in doubt, please declare it at this stage.
Feedback will only be provided if you attend an interview or assessment.
Security
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.
Nationality requirements
This job is broadly open to the following groups:
- UK nationals
- nationals of the Republic of Ireland
- nationals of Commonwealth countries who have the right to work in the UK
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
- nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
- individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
- Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service
Working for the Civil Service
The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.
Diversity and Inclusion
The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).Apply and further information
This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.Contact point for applicants
Job contact :
- Name : NCA Recruitment Team
- Email : central.recruitment@nca.gov.uk
Recruitment team
- Email : central.recruitment@nca.gov.uk
Further information
If you believe your application has not been treated fairly, email: Central.Recruitment@nca.gov.uk (quoting the vacancy reference).If unresolved, you may escalate your complaint to the Civil Service Commission.
Attachments
Online Test Guidance . G5 Business Support Opens in new window (docx, 82kB)Team Overview - Business Support (1) Opens in new window (pdf, 1748kB)Salary range
- £36,057 per year