Business Support Officer
- Do you take pride in delivering excellent administrative and customer support?
- Are you organised, detail-oriented and confident working with data, systems and financial information?
- Are you looking for an opportunity to make a real difference in your local community?
If so, this could be the perfect opportunity for you.
We are looking for a Business Support Officer to join our friendly and supportive Highways & Civil Engineering Team at Stockton-on-Tees Borough Council. This is an exciting opportunity to play a key role in supporting the delivery of services that help keep Stockton-on-Tees moving, safe and well maintained for residents, businesses and visitors.
Working as part of a dedicated team, you will provide a wide range of administrative, financial and customer support functions that contribute to the successful delivery of highways, transport and infrastructure services across the Borough.
No two days are the same in this varied and rewarding role. You'll work closely with technical and operational colleagues, helping to ensure services run smoothly while delivering excellent support to both internal and external customers.
What you'll be doing
Key responsibilities include:
- Providing comprehensive administrative support to the Highways & Civil Engineering Team.
- Raising purchase orders, processing invoices and supporting financial monitoring activities.
- Requesting, collating and monitoring information from internal and external partners.
- Responding to customer enquiries, service requests and complaints, ensuring timely and professional responses.
- Monitoring customer feedback and helping identify opportunities for service improvement.
- Supporting the effective delivery of projects and services across the team.
About You
We're looking for someone who:
- Has excellent organisational and administrative skills.
- Is customer-focused and committed to providing a high-quality service.
- Has strong attention to detail and accuracy.
- Is confident working with data, spreadsheets and information systems.
- Can communicate effectively with colleagues, customers and stakeholders.
- Is able to manage a varied workload and prioritise competing demands.
For more detailed information about the role, please refer to the Job Description and Person Specification included in the Supporting Documents section.
At Stockton-on-Tees Borough Council, we are committed to being a great place to work. We value our employees and offer a supportive working environment where colleagues are trusted, encouraged and empowered to achieve their full potential.
We offer an excellent total reward package, including:
- A competitive salary of up to £29,542
- 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.
- Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
- Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, access to online GP appointments, an employee assistance programme and physiotherapy services.
And that’s not all - you can also work flexibly where you can work part of your week at home.
For more information about working for Stockton-on-Tees Borough Council, please visit the Careers section on our website:
Rewarding careers. We do that - Stockton-on-Tees Borough Council
If you would like an informal discussion about the role, please contact:
Sarah Henry
Senior Car Parking Engineer
Sarah.Henry@stockton.gov.uk
01642 524780
If you're looking for a rewarding role where you can develop your career while helping deliver essential services across Stockton-on-Tees, we would be delighted to hear from you. Join our Highways & Civil Engineering Team and play a key role in supporting services that keep the Borough moving.
We anticipate a high level of interest in this role and may close the vacancy earlier than the advertised closing date, therefore we encourage you to submit your application as soon as possible.
Please note that we’re unable to provide visa sponsorship for this role, so candidates will need to have an existing right to work in the UK.
Important Applicant Guidance
Accuracy and Use of AI Tools: You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
Application Updates and Communication: All updates regarding your application, including interview invitations, will be sent from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’ to the email linked to your North East Jobs account, and will also appear in the ‘My Messages’ section of your account.
Right to Work: All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Council’s statutory employment checks. Employment cannot commence or continue unless this has been verified.
Council Principles: The Council’s recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent.
Limitations: Where an individual cannot demonstrate a valid right to work in the UK, the Council will be unable to progress or continue the appointment. This includes cases where an existing employee’s visa is due to expire and sponsorship is not granted.
Attachments
Salary range
- £28,153 - £29,542 per year