Business Support Officer

Job Introduction

Business Support Officer

Be the organised force behind essential services.

Are you a highly organised administrator who thrives in a busy environment? Do you enjoy problem-solving, supporting colleagues, and making a real difference to local communities?

We're looking for two Business Support Officers to join our dynamic team, providing essential administrative and business support across Adult Social Care. You'll play a vital role in ensuring services run smoothly, supporting professionals who work directly with some of the most vulnerable people in our community.

We're looking for someone who:

✅ Has experience in a busy office or administrative environment

✅ Is highly organised with excellent attention to detail

✅ Communicates confidently with people at all levels

✅ Can manage competing priorities and work under pressure

✅ Enjoys working as part of a supportive team

✅ Has strong IT and record-management skills

✅ Demonstrates professionalism, resilience, and a commitment to excellent customer service.

Why join us?

You'll be part of a friendly, supportive team where your work genuinely matters. Every day you'll help keep vital services running efficiently, ensuring colleagues can focus on delivering the best outcomes for local people.

If you're proactive, adaptable and passionate about providing excellent support, we'd love to hear why you think you are the best person for the job!

Apply today and help make a difference behind the scenes where it matters most.

Further information

Please do contact us to discuss the role further either on 01952 384063 or 01952 383358 or by email Kirsty.Griffiths@telford.gov.uk and Louise.Riddell@telford.gov.uk

We have a hybrid approach to working three days in the office on Monday’s, Wednesday’s and Friday’s and working from home on Tuesday’s and Thursday’s, although this could be subject to change.

Please click on the links below to view the job description and person specification.

A CV template is available if you do not already have a CV.

We believe great services start with great people — and that means building a workforce that reflects our community. At Telford & Wrekin Council, everyone belongs, and every voice matters.

What we offer:

• We offer competitive salaries and a fantastic leave package — starting at 24 days, rising to 32 days with service, plus 8 bank holidays and an extra concessionary day to enjoy.
• Flexible working & career progression
• Local Government Pension Scheme
• Staff discounts & salary sacrifice perks
• Free parking & confidential wellbeing support
• Hybrid working model - whether you're in the office or working from home, we support a balance that fits your personal and family commitments.

Find out further information about working at Telford & Wrekin Council including our full list of benefits.

️Roles involving children or vulnerable adults will require a criminal records check. It’s an offence to apply if you’re barred from working with these groups.

Please note: We do not hold a sponsorship licence for visas.