Business Support Officer (Apprentice)

Job introduction

You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council.

About the role

The Family Hub programme is designed to assist children and young people (aged 0-19, or up to 25 for those with SEND) and their families by providing a range of support and early help services. This initiative aims to improve outcomes for children while reducing the need for statutory services. It operates through an integrated Family Hub Model, delivering services across Local Area Partnership Areas

This is an exciting time to join our Family Hub team. We’re a relatively new local authority, created in April 2021 and we are at the beginning of our Family Hub journey. We have one Family Hub open with more due to open imminently.

There is still plenty of opportunity to develop the service and shape our offer to families so we can provide the best possible service to children, young people and their families across West Northamptonshire Council

Additional information

We need a bright and dedicated individual, passionate about working towards making a positive difference for their local community. You will be highly organised, capable of managing and prioritising conflicting tasks, and will have a sharp attention to detail.

You will show resilience, teamwork, and the ability to build strong and positive relationships with colleagues at all levels in the authority and external partners and stakeholders. You will bring new and innovative ways of working to the table, embrace change and continually evolve, as our service evolves and grows.

You may not have experience in an administrative role, or have experience in the public sector, but you will be able to demonstrate your ambition to learn and will be driven by your attitude to deliver an exceptional service. We welcome applicants looking for a new challenge or looking to kickstart their career in local government.

You will need:

• A positive, responsive and adaptable attitude
• Confidence to work independently
• An innovative and creative approach to work
• A team driven approach to delivery
• A customer focused approach
• A willingness to learn new skills and work with different service areas

Your skills will include:

• Excellent organisation and time management
• The ability to manage multiple tasks at a time and prioritise your workload
• Top quality customer service
• Great IT skills and confidence with picking up new systems and software
• Acting sensitively and with integrity around confidential information

Company information

At West Northants Council, it’s about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.

Our vision is ‘to make West Northants a great place to live, work, visit and thrive’. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.

Hear more from our Chief Executive, Anna Earnshaw, about what its like to work at West Northants Council.

We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential.  We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner

The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us.

If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.

West Northants Council, where careers thrive.