Business Support Officer - DoLS

Job Description

The London Borough of Harrow is seeking a dedicated Business Support Officer to join our core Business Support Administration Team, specifically supporting the Adults Directorate within the Safeguarding and the Deprivation of Liberty Safeguards (DoLS) division. This vital role ensures the Council meets its statutory obligations under the Care Act and the Mental Capacity Act, providing a high-quality, confidential administrative service that protects the rights of vulnerable residents.

The post holder will assist with the daily workload of the Safeguarding and DoLS team, undertaking specialised tasks to ensure the service consistently meets mandatory Performance Indicators and Service Level Agreements. Responsibilities include coordinating independent assessments, processing legal authorisations, and managing complex enquiries escalated from the wider support team. You will be expected to stay abreast of best practices and evolving legal frameworks to ensure all administrative processes remain compliant and efficient.

Working flexibly across the Business Support Service, you will utilise your expertise to ensure effective service delivery in line with the Council’s customer service standards. This position requires exceptional attention to detail and the ability to handle sensitive information with total discretion. By maintaining professional communication with healthcare providers and legal professionals, you will play a key role in the safeguarding of adults across the borough.

To be successful in this role you would need to have the follwing skills & experience:

• Experience of working with a wide range of professionals and different levels of seniority in a confidential manner
• Experience of working to tight deadlines
• Strong communication skills and a team player
• Arranging and preparing meetings, and taking minutes and actions accurately
• Working with competing priorities and experience of working across different service areas
• Awareness of customer needs and expectations within a business support environment
• Up to date knowledge of systems and related processes

For more information, please refer to the Role Profile/Selection Criteria

About us

Harrow Council is the 12th largest London borough and one of the most culturally diverse local authorities in the UK, making it a great place to live, work and visit with a range of cultures, religions and opinions that come together to produce high achieving schools and a close and friendly community. Located 10 miles from the city centre and just 13 minutes to Euston from Harrow & Wealdstone station there are great transport links via the Metropolitan Line, Watford DC Line and national rail service. It is easily accessible to the M1, M25 and A406.

Other information

Support for candidates visit:Harrow.gov.uk Our behavioural indicators roles below G11 and above G11 Here at Harrow Council, the vision is one of 'Working together to make a difference for Harrow' Please click here to view Harrow Council's benefits

Important Note

To deliver our commitment to equality of opportunity in service provision, all staff are expected to promote equality in the workplace and in the services the Council delivers. All sections of the population will have equal access to jobs at the London Borough of Harrow. No applicant or employee will receive less favourable treatment because of age, disability, gender, reassignment, race, religion or belief, sex, sexual orientation, marriage or civil partnership, pregnancy, or maternity unless a Genuine Occupational Qualification applies. As such, we value diversity and welcome applications from all backgrounds. For further information, please read our equality statement.

As a disability-confident employer, we are committed to making our recruitment practices barrier-free and accessible to everyone. This includes reasonably adjusting the recruitment process for those with disabilities or long-term health conditions. For further information, please contact us at resourcing@harrow.gov.uk

London Borough of Harrow is committed to safeguarding and promoting the welfare of children, young people, and vulnerable adults and expects all staff and volunteers to share this commitment. Harrow operates stringent, safer recruitment procedures.

Due to the high number of applications received for some posts, we may close vacancies before the stated closing date if sufficient applications are received. Therefore, please apply as soon as possible.

Harrow redeployees will be given priority consideration.

The personal information we have collected from you will be shared with Cifas who will use it to prevent fraud, other unlawful or dishonest conduct, malpractice, and other seriously improper conduct. If any of these are detected you could be refused certain services or employment. Your personal information will also be used to verify your identity. Further details of how your information will be used by us and Cifas, any your data protection rights, can be found by visiting www.cifas.org.uk/fpn