Business Support Officer - FTC March 2026

We have an exciting opportunity for a new Business Support Officer to join our team. You will help to contribute to the providing outstanding efficiency, and consistent professional Support Service that meets the needs of the business. This is a fixed term role until March 2026. As a Business Support Officer, you will proactively and independently support Social Workers or other Trust staff, ensuring processes are maintained in a timely and accurate way. You will ensure that solutions to issues are made in line with delegated authority and in line with policy so that the best outcomes are achieved for Children Young People and Families. You will be responsible for administration and routine management of a range of efficient administrative processes and procedures to support the operation of the service area ensuring accuracy and timely outcomes. You’ll also manage a caseloads of placements providers who will enquire regarding their un-paid invoices Additionally, you will monitor, coordinate and supervise the work of a small team, so you’ll act as an initial escalation point for the resolution of unusual situations by providing advice and guidance to business support assistants. You’ll maintain oversite and monitoring of processes, ensuring quality and maintaining staffing rotas including line management (as required) and proactive management of any potential risks and/or conflicting priorities. We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting. This is a hybrid role based in Birmingham so you must reside within a suitable commutable distance around Birmingham and have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship.
About you:

• Ability to work flexibly across the service to meet the needs of the business.
• Ensure professional and proactive support.
• Customer service skills as you’ll be liaising with different customers, providing solutions to enquiries.
• Excellent communication skills as you’ll be liaising with a diverse range of stakeholders.
• Some experience of managing a group of staff ensuring clear expectations and driving outcome focused performance.
• Ability to resolve internal/external issues and providing a solution focused response.
• Ability to meet tight deadlines so flexibility is essential.
  
• Strong administrative experience.
• Deal with ad-hoc and urgent queries, particularly in the absence of colleagues who are on leave/off sick/NWD, which is a daily occurrence.

Help us to change children and young people’s lives!

At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us?

• Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
• Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

Our Values

We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.

We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.

We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.

Join us and together, we can create a brighter future for all.

Safeguarding

At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people.

Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.

The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.

We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.