Business Support Officer - Gypsy Service

Job Title: Business Support Officer - Gypsy Service
Starting Salary: £25,185 opportunity to progress to £26,403 per annum per annum
Hours: 37.0
Location: Stevenage
Contract Type: Permanent
Directorate: Resources

About the team

The Gypsy and Traveller Service is a high-profile, community-focused team within Hertfordshire County Council. The service manages 11 sites and works closely with tenants, contractors, and public stakeholders.

About the role

We are looking for a highly motivated person that has a good telephone manner and able to deal with the daily calls from our tenants. This person will use our pyramid system to log calls and jobs and work closely with our site team to book works in with our tenants as well as update the system with completed works.

This role also includes other admin tasks to support the running of the office.

Hertfordshire County Council is a leading local authority with a highly regarded Gypsy & Traveller service. You’ll be taking on a diverse range of projects which promote Hertfordshire as an innovative, efficient authority with a commitment to helping people stay healthy and safe.

This role is office based.

About you

Essential:

• Strong Literacy and Numeracy Skills
  Able to produce accurate written communication and handle basic numerical tasks confidently.
• Proficient IT Skills
  Competent in using Microsoft Office applications (Word, Excel, Outlook, PowerPoint) and other relevant systems to support administrative tasks.
• Office Experience
  Previous experience working in an office environment, demonstrating familiarity with administrative processes and procedures.
• Task Prioritisation
  Capable of managing workload effectively, prioritising tasks to meet deadlines and respond to changing demands.
• Customer Service Orientation
  Demonstrates a professional, courteous, and helpful approach when dealing with internal and external

You can help to provide a service that make a real difference to our tenants. If this sounds like the opportunity for you, we would love to hear from you!

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Business Support Services, level BUS5 job profile. Please locate this via:

Job profiles: Business support services

To hear more about this opportunity please contact, Bridget Gill,Head of Gypsy and Traveller Services

T: 01707 281622
E: bridget.gill1@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: to be confirmed

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.