Business Support Officer - Parking Services

Job Introduction

At Solihull Council, we're committed to delivering excellent services for our residents, businesses and visitors. We're looking for an organised, customer-focused Business Support Officer to join our Parking Services team and play a key role in supporting the smooth operation of vital parking and enforcement services across the borough.

This is an excellent opportunity for someone with strong administrative and customer service skills who enjoys working in a busy environment, solving problems and making a positive difference through high-quality support.

About the role

As a Business Support Officer, you will provide comprehensive administrative, operational and customer support across a range of Parking Services functions, including parking permits, parking enforcement, car parks, bus lane enforcement and related services.

You will be the first point of contact for many customers, responding to enquiries by telephone and email, providing clear advice and ensuring issues are resolved efficiently and professionally. You will also process applications and payments, maintain accurate records, support financial reconciliation activities, and assist with the monitoring and reporting of service data.

Working as part of a supportive team, you will help ensure that services are delivered effectively, accurately and in compliance with relevant legislation, policies and procedures.

About you

We are looking for someone who:

• Has experience working in an administrative or clerical environment.
• Has experience delivering excellent customer service and handling enquiries professionally.
• Is confident using IT systems, databases and Microsoft Office applications.
• Can communicate clearly and effectively with colleagues, customers and stakeholders.
• Has strong organisational skills and can manage competing priorities and deadlines.
• Produces accurate work with excellent attention to detail.
• Can work independently whilst also contributing positively as part of a team.
• Demonstrates good problem-solving skills and a proactive approach to improving processes and services.

Knowledge or experience of parking services or civil parking enforcement would be advantageous but is not essential.

What we offer

Working for Solihull Council means becoming part of an organisation that values its people and invests in their development. We are also able to offer our employees:

• Generous annual leave entitlements.
• Flexible working options including hybrid working.
• A Flexitime scheme.
• Access to our Employee Assistance Programme – a 24-hour independent, free and confidential advice and support service.
• Family and carer-friendly policies.
• Access to the Local Government Pension Scheme.
• Exclusive employee benefits: staff discounts, subsidised travel passes, Cycle 2 Work Scheme.

To apply, please click on the link below and make sure your application is in your own words and reflects your own personal experiences.

If you have a specific question regarding this post, please contact Kash Dhadwar, Parking and Enforcement Services Manager at kash.dhadwar@solihull.gov.uk

Closing date: 4th October 2026

Please be advised that should we receive a sufficient number of applications, we reserve the right to close this vacancy prior to the advertised closing date. We therefore encourage early submission of your application to avoid disappointment.

Interviews will be held week commencing 12th October 2026

Please note CV’s will not be accepted for this role.

Please note: As part of our compliance and safer recruitment requirements, references will be sought for all successful candidates following interview. A reference must be provided by the candidate’s current or most recent employer or training provider. Where this does not cover the last three years, an additional reference will be required from the candidate’s next most recent employer or training provider. Posts subject to statutory regulation may require additional scrutiny. Personal/character references will only be accepted in exceptional circumstances.

This post is covered by the Fluency Duty, as outlined in the Code of Practice on the English language requirements for public sector workers.

Solihull Council is proud to be an Equal Opportunities Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees - a place where we can all be ourselves and succeed on merit.

Solihull Council has a responsibility for, and is committed to, safeguarding and promoting the welfare of children, young people and adults at risk, and requires all staff and volunteers to share this commitment.