Business Support Officer x 2

About Us

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

This is an exciting opportunity to play a meaningful role in supporting children and families from a wide range of backgrounds. Our Best Start Family Hubs are vibrant, community-based spaces where every family is welcomed, valued and supported.

We are looking for two experienced, enthusiastic, people to join North Somerset Council’s Best Start Family Hubs team to provide business support cover across all our sites, when needed. We have two posts available, one is a permanent post and one is a 12-month, fixed term contract.

We welcome people with experience in community-facing roles, customer care, or other settings where you have built strong, welcoming relationships with families or members of the public.

We are committed to building a team that reflects the diverse communities we serve, and we especially welcome applications from people from minority ethnic backgrounds and other underrepresented groups.

You will receive regular supervision, training, opportunities for professional development and support to grow within our service.

The role:

North Somerset Council are developing Best Start Family Hubs to provide seamless accessible support to families with children aged 0-19, (25 with Special Educational Needs and Disabilities).

You will be:

• Completing all administrative tasks for the Best Start Family Hubs.
• Creating a warm, culturally sensitive welcome for families who visit our Best Start Family Hubs
• Working as part of the Family Wellbeing team, partner agencies and community groups.
• Supporting the quality of the Best Start Family Hubs.
• Helping to ensure our services are accessible and inclusive for all families, including those who may face barriers.
• Providing information, advice and guidance.

This position is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.

Valid driving licence and own transport, or be able to provide alternative, suitable method of travel is an essential condition for this role.

Work Style

This role falls into the category of Fixed Worker which means you can expect to work in the following way:

• 4+ days in the office
• Spends most or all of their time in the office, due to nature of the work but can be for reasons such as unsuitable home working conditions or a desire for separation of home and work life.
• The office remains a shared space with cultural encouragement for clear desk policies.

About You

This role is to work with the Family Wellbeing Interventions Leader and to support this work, we are looking for the following skills and knowledge:

• Excellent communication and customer care skills.
• A broad knowledge and understanding of administrative systems.
• To be able to work independently to resolve problems and queries.
• Previous office and finance experience.

What We Offer

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:

• Competitive salary and benefits
• Flexible working arrangements
• Local Government Pension
• Opportunities for professional development
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
• Opportunity to purchase up to an additional 10 days annual leave each year
• Dedicated in house Wellbeing Team
• Salary sacrifice Cycle to Work and Electric Vehicle schemes

Further details of our excellent rewards package can be found in our Benefits booklet.

How to Apply

If you share our vision and valuesand are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.

Contact Information

Please get in touch for an informal conversation, we are always happy to talk about how your skills and experience could be a great fit. Please contact Michelle Fletcher, Interventions Leader on 07769 163964 or Denise Payne, Family Wellbeing Interventions Leader on 07825341299

Important Information

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.

Expected interview Date: Tuesday 21 April 2026.

Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role.

Equal Opportunities

At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.