Business Support Officer (Youth Justice Service)

Children’s Services places the interests of children firmly at the centre of everything we do, working with families to offer advice, support and guidance; build children's confidence, self-esteem and prepare them for life ahead.

We are looking for a Business Support Officer to join our Youth Justice Service. This is an exciting opportunity to join a forward-thinking Youth Justice Service and play a vital role in making a positive difference to the lives of children, families, victims and communities. As a Business Support Officer, you will be at the heart of a dynamic multi-agency team, helping to ensure the smooth delivery of services that support children to achieve better outcomes and reduce offending.

Working alongside professionals from children's services, education, health, police and probation, you will contribute to a service that is committed to Child First principles, innovation and continuous improvement. You will have the opportunity to develop a broad range of administrative, governance, performance and partnership-working skills within a rewarding and supportive environment.

In this role, you will be:

• Highly organised and detail-focused, with the ability to manage a varied workload and ensure accurate administrative support across a busy Youth Justice Service.
• Skilled in maintaining records and information systems, including processing court outcomes, updating case management systems, and supporting data quality and performance reporting.
• Confident using business and digital systems, with strong proficiency in Microsoft Office and experience of producing reports, correspondence, and meeting documentation.
• Professional and reliable, with a strong commitment to confidentiality, accuracy, and supporting the effective delivery of services for children, victims, and communities.

A typical day might include:

• Monitoring court reports to check on daily court activity and alert professionals
• Answering phone calls from colleagues, service users or other professionals.
• Management of shared team inboxes all requests for support from our teams come to this inbox, so it is essential that it is monitored constantly, and urgent tasks are dealt with quickly.
• Support to key meetings attended by social care practitioners, family members and legal representatives.
• Greeting visitors (young people, staff and professionals) at our new Youth Justice hub
• Handling of petty cash to support practitioners and families end ensuring compliance with financial procedure

About you:

You will need a good working knowledge of Office (including Word, Excel, Outlook and PowerPoint). You should be self-motivated and have excellent organisational skills alongside the ability to manage your own workload, prioritise and forward plan. You will be adaptable and flexible, have transferable skills and a willingness to learn new systems and new ways of doing things.

You will need to work on your own initiative, keep calm under pressure and be able to work to tight deadlines. You should have a methodical and concise approach to tasks and the ability to prioritise workloads effectively.

We are looking for team players with enthusiasm and a ‘can do, will do’ attitude to continually provide and improve the service to our children and young people.

About Bury
The Council is committed to safeguarding and promoting the welfare or children, young people and vulnerable adults and expects all staff to share this commitment. Appointment may be subject to a satisfactory disclosure at the appropriate level under the Disclosure and Barring Service.
In line with safer recruitment, please ensure that your application/CV covers your full employment history and there is a reason noted for any gaps in employment. Successful candidates will be asked to provide relevant references for the past ten years and character references will not be accepted.

As a Corporate Parent, ensure that the work and services you deliver considers our care experienced young people, promotes their life chances empowers them to influence the policies, services, and decisions that affect them, champions their rights, and ensure they grow up in the best possible way.

Benefits of working for Bury Council
To hear about the benefits for working with Bury Council, please visit A good employer | greater jobs
We support employees to work with agility, where appropriate for the post and service requirements.
We are committed to Bury being an equal society that recognises values and embraces all people, regardless of any difference, for the skills, abilities and experiences they bring into the workforce and the wider community. Therefore we guarantee an interview for disabled people, looked after children/ care leavers, armed forces personnel (including reservists and veterans) and carers of adults or disabled children if they meet the essential criteria.

Next steps

For an informal chat regarding the role, please contact Emma Hardman via email e.hardman@bury.gov.uk

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