Business Support Supervisors

Job Title: Business Support Supervisors
Starting Salary: £33,366 opportunity to progress to £36,124 per annum (pro rata for part time) – pay award pending
Hours: 37.0
Location: Stevenage/East Herts
Contract Type: Permanent
Directorate: Resources

About the team

Do you enjoy working in a fast-paced environment, supervising a small team to provide an excellent business support service?  Do you thrive as a team-player and enjoy using your initiative to work independently? 

Our Business Support Service is looking for highly motivated, enthusiastic, and organised managers who can supervise a team to ensure that a high level of administrative support is provided to our departments. 

Our Business Support Service is looking for Business Support Supervisors who will be supervising a small team within the Business Support service.

Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.

You’ll be working as part of the central Business Support Service with more than 400 colleagues, and you’ll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.

About the role

We have vacancies in the below teams:

Children’s Services – SASH & Youth Justice (37 hrs) – Stevenage Base with ability to travel to Apsley Base

The role is responsible for managing the business support staff and administrative processes to support the work of the SASH & Youth Justice service who provide specialist advice, support, and statutory interventions to safeguard & manage risks posed to young people, the SASH Youth Justice Team work alongside the area SASH team to delivers high risk case management for young people subject to Bail/ Remand management & provide Court work; Victim service; appropriate adult; Unpaid Work Scheme; Junior Attendance Centre.

Contact for enquiries: diane.pratt@hertfordshire.gov.uk

Children’s Services – Services for Young People (SfYP) ( 37 hours) Stevenage ability to travel across the sites

This role is responsible for managing the business support staff and administrative processes to support our Services for Young People teams who are the primary provider of youth work, career education information advice guidance and work-related learning in Hertfordshire who work with vulnerable young people to address emerging needs, improve life chances, and reduce escalation to more expensive and intensive services. This includes supporting those challenged in education, their community or home life, to ensure a successful transition to adulthood. The young people we work with are typically 11-17 and 18 to 25 if they are Care Leavers or have SEND.

Contact for enquiries: jodi.osullivan@hertfordshire.gov.uk

Children’s Services – Family Support – (37 hours) Stevenage base with ability to travel to Apsley base

The role is responsible for managing the delivery of a wide range of administration functions and coordinated business support to the Family Support service who provide early help to families with complex needs, are at risk of homelessness as well as supporting the emotional health and well-being of Children and Young people.

Contact for enquiries: diane.pratt@hertfordshire.gov.uk

The role will require the ability to travel across several HCC sites across the county where the business support staff are based.

About you

Essential:

• Extensive experience of working in a previous administrative or support role, with strong knowledge of business support activities
• Excellent organisational and multitasking skills
• Strong communication and interpersonal abilities with a range of audiences
• The ability to develop good working relationships with managers and staff and gain a good understanding of service areas to ensure you are supporting and advising them in the most effective way possible.
• Proficiency in Microsoft Office Suite and other relevant software
• Experience in working as part of a team in a fast-paced environment
• A proven track record of establishing and improving business processes.
• Ability to plan own work over short timescales for routine or familiar tasks and processes and use your initiative to work independently.
• Strong numeracy and literacy skills plus broad experience in area of expertise.
• Enthusiasm and pride in your work are qualities we welcome.
• You will be used to working to tight deadlines and with high accuracy in written correspondence.
• Knowledge of key legislation linked with Children's Services
• A strong background in finance.

Desirable:

• Recognised vocational qualification or degree qualified.
• Experience in the administration of meetings and taking notes actions would be beneficial.
• Previous experience of supervising a team of administrative staff or setting longer term work priorities within a defined team.

Understanding of HR processes and procedures would be beneficial

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Business Support Services, level BUS9 job profile. Please locate this via:

Job profiles: Business support services

To hear more about this opportunity please contact diane.pratt@hertfordshire.gov.uk or jodi.osullivan@hertfordshire.gov.uk for an informal discussion about the role.

Interview Date: to be confirmed

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

Safeguarding
This role has been identified as requiring a Disclosure & Barring Service (DBS) check.

Driving required
You’ll need to have the ability to drive and/or travel around Hertfordshire, either using your own mode of transport to travel to other locations.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.