Business Support Team Leader

We are seeking an enthusiastic, confident, and highly organised Business Support Peripatetic Team Leader to join our dynamic service, providing flexible leadership across a range of teams.

This is an exciting opportunity for someone who thrives in a varied and fast-paced environment, enjoys building strong working relationships quickly, and is passionate about delivering high-quality, customer-focused administrative services.

In this role, you will operate as a peripatetic leader, stepping into different team settings to provide support where it is most needed. You will work closely with local managers to maintain high standards, embed best practice, and drive continuous improvement.

Leading a team deployed across a variety of short-term support assignments, you will play a key role in enabling them to quickly adapt, perform effectively, and make a meaningful impact from the outset. Your leadership will ensure that both service delivery and team performance remain consistently strong, regardless of the setting.

We have been rated as ‘Good’ by Ofsted, following a 2023 inspection. This is a fantastic achievement for Birmingham Children's Trust, with many positive highlights focusing on areas including the quality of staff leadership, partnership working, safeguarding and corporate parenting.

This is a hybrid role based in Birmingham so you must reside within a suitable commutable distance around Birmingham and have the correct right-to-work documents to work in the UK. Sadly, we do not support those who require sponsorship.

About you:

You’ll be a great fit if you:

• Have experience leading administrative or business support teams in a fast-paced environment. You bring proven experience managing or supervising administrative or operational support functions, ideally in a dynamic setting where priorities can shift quickly. You are confident overseeing workloads, supporting team development, and ensuring high standards of delivery, even under pressure.

• Can quickly adapt to new settings, systems and people. You are highly adaptable and comfortable stepping into new environments, picking up processes, systems, and organisational structures with ease. Whether it’s learning new tools or integrating into a new team, you remain effective and composed while navigating change.

• Build positive relationships with ease—supporting colleagues and engaging with a wide range of stakeholders. You are an excellent communicator who builds trust quickly. You work collaboratively with colleagues at all levels and maintain strong, professional relationships with internal and external stakeholders, ensuring a smooth and supportive working environment.

• Are committed to delivering consistent, high-quality support services. You take pride in delivering reliable, accurate, and efficient administrative support. You have a strong attention to detail and a clear focus on quality, ensuring that processes run smoothly and stakeholders receive a dependable service.

• Bring energy, initiative and a proactive approach to problem-solving. You are self-motivated and take ownership of your work. Rather than waiting for direction, you anticipate needs, identify potential issues early, and take practical steps to resolve them. Your positive attitude and drive help improve processes and support team success.

Additional Information:

Interview date: TBC

Onboarding Process: Please note as part of our onboarding process, the successful candidate will be required undergo a series of background checks with Experian Including Experian Right to Work, and Digital ID verification. These are essential pre-employment requirements.

Our Benefits:

• A generous annual leave package of 30 days annual leave, plus bank holidays, rising to 33 days after 5 years of service and 35 days after 10 years of service.
• Free on-site parking at our offices on One Avenue Road (Aston) and Lifford House (Stirchley). We also provide onsite electric car charging ports which are free to use!
• Full access to our amazing internal employee benefits scheme including, Occupational Health services, Rewards Schemes, Benefits discounts (including the Blue Light Card), Health & Fitness and Personal Wellbeing support and much more!
• Flexible and hybrid working policy - we are well adapted to a hybrid model of working which includes a combination of time spent in the office and at home and we offer a variety of working patterns.
• Pension Scheme - You will receive a generous local government career average pension scheme in line with the local government pension scheme.

Benefits

Help us to change children and young people’s lives!

At Birmingham Children’s Trust, we are committed to making a positive impact on the lives of over 10,000 children and young people in our city every day. Our mission is to support the most disadvantaged children and young people in Birmingham, ensuring they are safe, happy, and healthy.

Why Join Us?

• Impactful Work - be part of a team that makes a real difference in the lives of the city’s most vulnerable children.
• Supportive Environment - enjoy a supportive and collaborative work culture where your contributions are valued.
• Career Development - benefit from tailored development programs, supportive supervision, and a range of learning opportunities to enhance your skills and advance your career.
• Generous Benefits - take advantage of our competitive reward package including generous leave allowance, Local Government pension scheme, and additional benefits.

Our Values

We approach our work with care and compassion, actively listening to the needs of the children and young people we serve. We involve them in the decisions that affect their lives, ensuring their voices are heard and respected.

We are committed to using our resources wisely, ensuring that every penny is spent where it counts the most. We foster collaboration among schools, health professionals, and the police, working together to create a supportive network for our young people.

We believe that when we work as one cohesive team, the children and young people of Birmingham are more likely to thrive. Our unified approach ensures that we provide the best possible support and opportunities for their growth and development.

Join us and together, we can create a brighter future for all.

Safeguarding

At Birmingham Children’s Trust, we are committed to safeguarding and promoting the welfare of children and young people.

Depending on the role, you may be asked to undergo the appropriate level of Disclosure and Barring Service (DBS) check to assess your suitability for working with children and young people.

The level of check (Standard, Enhanced, or Enhanced with Barred List) is determined based on the specific responsibilities of the role and the level of contact with children and young people.

We are committed to the fair treatment of all applicants, including those with criminal records. Having a criminal record will not necessarily bar an individual from working with us. This will depend on the nature of the position and the circumstances and background of the offence.

Please note that we reserve the right to close the job early should we reach the required number of applications, therefore please ensure you submit your application and supporting statement early to avoid any disappointment.