Business Support Team Leader - Inclusion, Skills & Education

Job Title: Business Support Team Leader - Inclusion, Skills & Education
Starting Salary: £42,839 opportunity to progress to £47,181 per annum per annum (pro rata for part time)
Hours: 37.0
Location: Stevenage
Contract Type: Permanent
Directorate: Resources

About the team

Our Business Support Service is looking for a Business Support Team Leader who will be responsible for overseeing and coordinating the work for of a specific service area or directorate.

Our Business Support Service is a centralised unit which has been formed to deliver a co-ordinated, consistent, and high-quality service supporting service delivery across the organisation. Business Support is critical to ensuring our departments can support services to our residents, and if you have great administrative skills and a strong customer focus, you could be part of it.

You’ll be working as part of the central Business Support Service with more than 400 colleagues, and you’ll be supporting our departments to ensure they are able to deliver critical services to the residents of Hertfordshire.

About the role

The Team Leader will:

• Be responsible for overseeing delivery of business support functions to services within the (CS) Spoke which includes line managing 7 Business Support supervisors responsible for 50+ business support staff.
• Set longer term work priorities within the CS Inclusions, Skills & Education area
• Work closley with the Business Support CS Spoke Manager to plan and align support to all services maintaining management responsbilities in terms of setting standards and ways of working to drive consistency of approach and offer
• Challenge existing practices, champion change and act as a role model for managers and staff.
• Project planning to deliver results across a range of project and areas.
• Be responsible for the management of diverse workloads, with multiple deadlines and customers.
• Manage use of complex systems and processes and coach others to use them for best results.

About you

Essential:

• Typically, you will be degree qualified (or vocational equivalent) plus you will have several years’ experience in a similar role or significant vocational experience, demonstrating development through involvement in a series of progressively more demanding relevant roles.
• Previous line management experience
• Extensive experience of working in a previous administrative or support role, with strong knowledge of business support activities
• Previous ability to ensure deadlines are met with high accuracy in written correspondence
• Excellent organisational and multitasking skills
• Strong communication and interpersonal abilities with a range of audiences
• Proficiency in Microsoft Office Suite and other relevant software
• Experience in working as part of a team in a fast-paced environment.
• Ability to plan the work priorities of teams over a longer term, as well as short term
• Enthusiasm and pride in your work are qualities we welcome.
• Experience in notes and minute takin
• Previous experience in research and recommendation reports

Desirable:

• Experience in delivering training
• Experience in dealing with complaints
• Experience and understanding of HR policies and procedures.
• Project planning & delivery
• Change Management experience

We welcome applications from candidates who currently reside in the UK with established proof of right to work documentation. We are not able to offer sponsorship at this time for this role.

This job role is within the Business Support Services, level BUS11 job profile. Please locate this via:

Job profiles: Business support services

To hear more about this opportunity please contact

Jodi OSullivan: jodi.osullivan@hertfordshire.gov.uk

for an informal discussion about the role.

Interview Date: 24 November 2025

Benefits of working for us

How to apply

As part of your application, please upload your most recent CV. Ensure your CV is up to date with your employment history (including any employment gaps), and including any training/qualifications. We encourage you to include examples of where you have demonstrated the requirements/criteria in the advert / job profile to allow the panel to fully recognise your skills and abilities. You will have the opportunity to include a short covering paragraph within your application to give us a little more information about your skills, knowledge, and experiences.

Additional information

Disability Confident
We are proud to be a Disability Confident employer and guarantee an interview to anyone disclosing a disability whose application meets the minimum criteria for the post.

English Fluency
The ability to converse at ease with members of the public and provide advice in accurate spoken English is essential for the post (for those whose language is a signed language the provision of a sign language interpreter who speaks English to the necessary standard of fluency will be required). Further information about the legal requirement can be found here.