C4 Insights Manager (Markets)

Job summary

FCDO SERVICES
Insights Manager (Markets)
£38,332 plus a location allowance of £1,750 and excellent benefits
Based in Hanslope Park, Milton Keynes with the flexibility of hybrid working depending on business need
Free shuttle bus available between central Milton Keynes and Hanslope Park

At FCDO Services, we protect the UK’s interests at home and overseas. We design and construct secure government buildings and courier diplomatic packages worldwide, safeguard government tech and a whole lot more. Our work is as varied and vital as it gets, but we never lose sight of our people. Their skills, aspirations and growth mean as much as the global mission we’re on. In our world, it all matters.

Job description

Balancing quality and value is a key skill, and it's one shared by our Customer Relationship and Strategy Team, who make sure we meet the needs of government customers. They're the specialists who shape services with expert insights, win work through expert bid management, and help us reach new customers each day. Now, you’ve got the opportunity to join them.

Understanding customer needs.
Winning exciting bids.
Knowing the impact of your work.
It all matters.

Turn insights into meaningful change

Being an Insights Manager in the Strategy and Insights team means you’ll be shaping how FCDO Services works. Starting with helping us better understand the markets we operate in and what those insights mean for us now and in the future.

Drawing on a range of sources, you’ll be gathering intelligence from the government security, technology, construction and logistics sectors – as well as looking at the wider political landscape and new trends.

Working with the team, you will turn the data you collate, from desk and field-based research, into evidence-based insights and recommendations. We need you to help us build a clear view of what we should be focusing our resources on so that our global delivery teams have the right tools and technology to keep UK government people, information and assets safe and secure.

You’ll design and use a robust research approach using a range of methodologies to gather a range of qualitative and quantitative data. You’ll be creating reports and you will be presenting your findings.

Structure and focus will be key to how insights are gathered and used across the organisation. You’ll support a clear insights cycle and an annual research plan that ensures intelligence is gathered consistently and shared in ways that are useful to leaders and teams.

Working closely with stakeholders, you’ll champion the value of insights – contributing to workshops, strategy discussions and building strong relationships with colleagues and industry experts.

Bring your market research expertise to inform future strategy

Your proven skills and experience in developing meaningful insights through market and competitor research, complex data analysis and clear reporting, will help you thrive in this role, as will your clear communication style.

Organised and collaborative, you’re used to managing projects that involve multiple sources of information, coordinating input and delivering high-quality outputs to agreed timelines.

Naturally curious and creative, you enjoy asking questions and exploring different resources. You’re also a people person, able to build strong relationships across teams.

Tenacious, enthusiastic and determined to make a difference, you’re keen to make the role your own – applying your existing market research skills, asking the right questions and forming insights that help the organisation understand what it should be doing next to deliver real world outcomes.

Discover the support you need to grow your career further

We’re always looking to improve – just like you. That’s why when you join us, expect to receive a competitive salary, generous holiday entitlement and a Civil Service Pension. Along with this, you’ll also have access to training and other development opportunities to help grow your career with us. Our offices have an on-site gym, nursery, café, and restaurant, and we offer interest-free loans on season tickets and bikes to help you get there. It's a great set of benefits made to support all you do, and all you need.

Every single colleague must be security cleared before joining us. If you’re successful in your application, we’ll ask you to undergo our vetting process to achieve Security Check (SC) clearance. You can find out more about vetting on our website: https://www.fcdoservicescareers.co.uk/how-to-apply/

To find out more about our benefits and our organisation, please visit fcdoservicescareers.co.uk

Closing date: 12th April 2026

It takes a diverse team to protect a diverse world

The vital work we do takes an incredible community of colleagues, with different skills, backgrounds, cultures and identities. We support every individual, so that you always know you’re welcome and valued. It’s what makes us a Disability Confident employer. And why we’re recognised as a ‘Carer Confident’ workplace. And it’s how you know you’re joining an inspiring, inclusive organisation.

Person specification

• Research and analytical skills: Recent experience developing insights within private and/or public sector organisations by way of competitor and market research, complex data analysis, evaluation and reporting.
• Strategic application and influencing skills: First-hand experience of applying meaningful insights and strategic thinking to support the development of a strategy, product development or business improvement with a track record of influencing stakeholders and securing buy-in.
• Collaboration and project management: Experience managing the on-time development and delivery of documents requiring multi-stakeholder input and approvals.
• Stakeholder management and adaptability: Able to build relationships and negotiate with senior stakeholders, dealing effectively with questions and resistance, and refining research and reporting methodologies accordingly.

Behaviours

We'll assess you against these behaviours during the selection process:

• Seeing the Big Picture
• Changing and Improving
• Communicating and Influencing

Technical skills

We'll assess you against these technical skills during the selection process:

• Research and analytical skills: Recent experience developing insights within private and/or public sector organisations by way of competitor and market research, complex data analysis, evaluation and reporting.
• Strategic application and influencing skills:
• Collaboration and project management: Experience managing the on-time development and delivery of documents requiring multi-stakeholder input and approvals.
• Stakeholder management and adaptability: Able to build relationships and negotiate with senior stakeholders, dealing effectively with questions and resistance, and refining research and reporting methodologies accordingly.

Benefits

Alongside your salary of £38,332, FCDO Services contributes £11,104 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension
• A leave allowance of 25 days per annum
• 9 days per annum public and privilege days

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

To apply for this role, you will be asked to provide your CV, a personal statement, and provide answers to some job specific/technical skills.

Your CV and personal statement will not form part of the assessment they will provide an insight into your work history and experience.

Your CV should include:

• no personal identifying details
• career history with key responsibilities
• achievements
• qualifications

Your personal statement should outline your interest in the role.

Candidates will only be sifted on answers provided to the technical/ job specific questions which are outlined in the application form.

Those that are successful will be invited to a Face to face interview.

At the interview you will be asked a blend of questions on technical/job specific skills and behaviours.

This role will require a presentation as part of the interview process.

Candidates who are judged to be close to meeting the criteria may be considered for other positions in FCDO Services which may be at a lower grade, but have a potential skills match.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

Open to UK nationals only.

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Fcdoservices.recruitment@fcdo.gov.uk
• Email : Fcdoservices.recruitment@fcdo.gov.uk

Recruitment team

• Email : Fcdoservices.recruitment@fcdo.gov.uk

Attachments

C4 Insights Manager (Markets) Candidate pack Opens in new window (pdf, 1848kB)