Campaign Delivery Officer

Job summary

The Government Recruitment Service (GRS) was launched in September 2017 and is part of the Government People Group (GPG) within the Cabinet Office.

GRS is a vibrant, modern and exciting place to work, attracting a diverse workforce which represents the people we serve. The roles in this campaign are to fill current and emerging vacancies. You will be given full training, coaching and support to help you achieve your best.

We aim to modernise and open up Civil Service recruitment to attract a broader, more diverse pool of talent. It’s also our priority to unlock the talent within the Civil Service, giving everyone the opportunity to fulfil their potential while making an important contribution to government.

We deliver Recruitment & Pre Employment checking services across most of the Civil Service and aspire to be the recruitment partner of choice for all Civil Service departments, agencies and approved non-departmental public bodies.

• We are run by civil servants for civil servants, with an in-depth understanding of how government works.
• We have privileged access to the experience and data recruiting departments need.
• We recruit for all roles and grades, including Senior Civil Servants.

Our service ‘menu’ is built around customer needs, with the flexibility to take on as much or as little of their recruitment campaign as they need.

Job description

Campaign Delivery Officer - Recruitment and Pre-Employment Checks

As a Campaign Delivery Officer within Government Recruitment Service (GRS), you will provide expert leadership and deliver high-quality recruitment and pre-employment checking services across the Civil Service. Operating in a fast-paced, dynamic environment, you will oversee teams tasked with end-to-end campaign management, ensuring compliance, efficiency, and excellent stakeholder engagement. Your role will focus on building strong relationships internally and externally, managing risks proactively, and fostering a culture of continuous improvement, team development, and collaboration.

Key Responsibilities:

• Lead and line manage teams responsible for delivering recruitment campaigns and pre-employment checking services, ensuring adherence to Key Performance Indicators and relevant policies, including employment law and Civil Service Commission standards.
• Support the successful end-to-end delivery of recruitment campaigns, including designing candidate materials, publishing adverts, application sifting, scoring, and providing expert advice on recruitment processes across a range of grades, whilst adhering to recruitment principles.
  
• Manage and prioritise workload within your teams, utilising performance data and dashboards to meet Service Level Agreements and KPIs.
• Act as a recognised escalation point for complex queries from vacancy holders and candidates, mitigating risk and ensuring seamless service delivery.
• Build and maintain productive relationships with internal stakeholders, external partners, and third-party providers to support flexible and effective recruitment solutions.
• Monitor performance and quality assurance, providing regular feedback and coaching to promote high standards and consistency across teams.
• Proactively identify risks or challenges during campaigns or checking processes, escalating where appropriate, and resolve issues efficiently.
• Support and develop team members, fostering a “one team” ethos, prioritising wellbeing, capability, and professional growth.
• Lead initiatives for continuous improvement, process optimisation, and promoting best practice within recruitment and pre-employment checking services.
• Play an active role in supporting candidates with disabilities or specific needs through dedicated teams such as the Reasonable Adjustment Support Team.
• Ensure all recruitment and pre-employment activities are compliant with policies, employment law, and civil service recruitment principles, including managing third-party providers where relevant.

Person specification

Key Skills and Experience for the role:

• Planning and Organising (Lead Criteria): Planning and organising workloads for you and staff in your area of responsibility to meet set team objectives. This includes allocating tasks, monitoring progress, and taking ownership of the action plans to ensure the area’s objectives are met.
• Quality Service Delivery: Providing a high-quality service to meet the needs and expectations of customers, clients, and/or stakeholders, including providing information, solving problems, and managing expectations.
• Clear and Effective Communication: Strong communication skills, both written and verbal, with the ability to explain processes, services, and deliver difficult messages with clarity and conviction.
• Adaptability: Adapting your approach to different situations, working flexibly to achieve goals, and proactively developing your knowledge and skills.
• Data Analysis and Decision Making: Gathering and analysing information from various sources (e.g., stakeholders, databases, dashboards) to generate continuous improvement, inform recommendations and decisions, including recognising when to consult others.
• Team Member Support: Supporting the performance and development of others. This includes sharing knowledge, mentoring others, providing constructive feedback on performance and promoting well-being.

Additional information:

Cabinet Office policy is that a minimum 60% of your working time should be spent at your principal workplace. For some roles, due to their nature and the business need, this may be up to 100%. Requirements to attend other locations for official business will also count towards this level of attendance.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Communicating and Influencing
• Making Effective Decisions
• Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

• Planning and Organising (Lead Criteria)

Benefits

Alongside your salary of £29,727, Cabinet Office contributes £8,611 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths, Experience and Technical skills.

Application

You will be asked to complete a 250 word statement, relating to the topic of “Planning and Organising”.

You do not need to cover this criteria again in your statement of suitability.

Should a large number of applications be received, an initial sift may be conducted using the lead criteria question of ‘Planning & Organising.' Candidates who do not meet the minimum standard on the lead criteria will not be progressed any further.

You will also be required to provide a 1000 word statement of suitability.

Please use your statement of suitability to tell us about how your skills and experience align to the Key Skills and Experience detailed in the Person Specification.

Please present your evidence in a way that best suits you. You might choose to:

• Write a continuous narrative.
• Use headings to address each area.
• Use bullet points to highlight specific examples.
• Combine approaches, perhaps covering several criteria within one story.

Focus on demonstrating how you meet the requirements, using concrete examples to illustrate your points. We encourage you to be concise while providing enough detail for us to understand your suitability.

Interview

Those successful at sift will progress to interview which will assess behaviours and strengths.

The interviews will be pre-recorded using VidCruiter (video interview).

You will receive a link to complete a single video interview and you will be asked to video record your responses to pre-recorded questions.

Please note:

• A full explanation of how the VidCruiter interview will take place will be provided to you. If you are invited for interview, you will be required to have access to a laptop (personal) with a working webcam and good Internet access.
• You will be required to show and upload photo identification (e.g. current passport/driving licence) at the start of your virtual interview recording, so please have this ready.

You will have 7 calendar days to complete your single pre-recorded interview once you receive the invite. If you fail to submit a recording your application will be withdrawn. Candidates are required to answer all questions.

For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.

Sift and interview dates to be confirmed.

Further Information

A reserve list may be held for a period of 9 months from which further appointments can be made.

Any move to Cabinet Office from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

We are offering location options for this role as below:
- Existing Cabinet Office staff can work in Newcastle, Glasgow or their original contractual work location.
- Existing Civil Servants working in all other departments can work in Newcastle or Glasgow only.
- External candidates can work in Newcastle or Glasgow only.

These roles are advertised as a 6-month Fixed Term Appointment, with the possibility of extension or permanency. GRS is entering a period of transition and organisational change. It is expected that the current, GRS led, centralised model of recruitment delivery will likely in the future transition to a cluster-based model. This Fixed Term Appointment may be subject to a transfer of functions to another government department or external provider. Any such transition will be managed via standard Civil Service processes, governed by COSOP or TUPE regulations.

If successful and transferring from another Government Department a criminal record check may be carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/Disclosure Scotland on your behalf.

However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

For further information on the Disclosure Scotland confidential checking service telephone: the Disclosure Scotland Helpline on 0870 609 6006 and ask to speak to the operations manager in confidence, or email Info@disclosurescotland.co.uk

New entrants are expected to join on the minimum of the pay band.

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5 year period following a dismissal for carrying out internal fraud against government.

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Existing Civil Servants and applicants from accredited NDPBs are eligible to apply, but will only be considered on loan basis (Civil Servants) or secondment (accredited NDPBs). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

Contact Government Recruitment Service via menurecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the ‘Assistance required’ section in the ‘Additional requirements’ page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : menurecruitment.grs@cabinetoffice.gov.uk
• Email : menurecruitment.grs@cabinetoffice.gov.uk

Recruitment team

• Email : menurecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission’s Recruitment Principles. If you feel that your application has not been treated in accordance with the Recruitment Principles, and wish to make a complaint, then in the first instance you should contact Government Recruitment Service by email at : menurecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive, then you can contact the Civil Service Commission at info@csc.gov.uk. For further information on the Recruitment Principles and bringing a complaint to the Civil Service Commission, please visit their website at: https://civilservicecommission.independent.gov.uk.

Attachments

Cabinet Office Employee Offer (1) Opens in new window (pdf, 302kB)Cabinet Office Terms & Conditions External Opens in new window (docx, 94kB)453510 Campaign Delivery Officer. Opens in new window (pdf, 1536kB)