Capability Management Lead

Job summary

Are you passionate about developing organisational capability through data-driven insights, strategic learning and capability analytics?

Are you confident in using and presenting complex datasets from a variety of sources?

If so, we’d love to hear from you!

Joining our department comes with many benefits, including:

• Employer pension contribution of 28.97% of your salary. Read more about Civil Service Pensions here
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave), plus 8 bank holidays a privilege day for the King’s birthday
• Flexible working options where we encourage a great work-life balance.

Read more in the Benefits section below!

Find out more about what it's like working at Driver and Vehicle Licensing Agency - Department for Transport Careers

Job description

An opportunity has arisen within the ITS Capability and Talent Team for a Capability Management Lead. In this role, your primary responsibility will be to harness data from all areas of capability and talent within the IT directorate including internal training, apprenticeships, development programmes, school and college engagement, and career frameworks to generate actionable insights and robust reporting.

You will leverage advanced tools such as Power Automate, Power BI, SharePoint, and DAX to collect, analyse, and visualise complex datasets. Your work will directly inform decision-making and drive continuous improvement across the directorate. A key aspect of your role will be the development and implementation of skills assessment tools, enabling the organisation to identify skills gaps and measure progress effectively.

Collaboration with internal and external stakeholders will be essential, as you source solutions and support the development of capability across ITS. You will take ownership of your projects, while also providing support and cover across the team as needed.

Our aim is to foster a progressive, data-driven environment where team members are empowered to reach their full potential and deliver exemplary service to colleagues across ITS and beyond. We are a dedicated team of motivated, trustworthy, and supportive individuals who take pride in our work and its impact.

Your responsibilities will include, but aren’t limited to:

• Responsible for the implementation of ITS' capability development plans, working collaboratively with ITS staff and HR to meet the desired outcomes. Working with managers and HR to identify individual and team level training needs.
• Working with managers responsible for the identification of professional pathways and the learning required to support these. Maintaining a defined skills matrix which will inform staff development and training requirements.
• Delivery of ITS level developed training and development plans to drive capability uplift plans via a variety of methods. Monitoring, evaluating and reporting on the effectiveness of training programmes.
• Identify and assess current and future training needs through close working with the ITS Capabilities and line managers, linked to career paths.
• Leading on the development of a culture of continuous improvement, introducing measurable analytics to demonstrate the scale of success of learning and development delivery to inform future L&D activities and demonstrate return on investment by reviewing capability requirements, training plans and skills matrices.
• Working in conjunction with HR and the ITS recruitment manager to evaluate business needs to identify planned solutions to support succession planning, talent management and recruitment, ensuring initiatives align to the wider Agency strategy.

For further information on the role, please read the role profile. Please note that the role profile is for information purposes only - whilst all elements are relevant to the role, they may not all be assessed during the recruitment process. This job advert will detail exactly what will be assessed during the recruitment process.

Great line management is important to us as an organisation, and we will equip and support line managers to develop the skills set out in the Civil Service Line Management Standards. We aim to empower line managers to create teams where people can flourish and deliver excellent outcomes for the public.

Open Sessions: Would you like to find out more about the role, the digital team and what it’s like to work at DVLA? If so, we are organising a familiarisation session where you can virtually 'meet the team' on Wednesday 14th January at 11:30am.

Please click here to book on.

Person specification

Required experience:

• In this exciting role, you will thrive managing a varied and challenging workload and enjoy taking responsibility for organising and structuring your time and that of a small team.
• You will be confident analysing and reporting data and have a good understanding of how this insight can improve organisational performance.
• You will have a passion for developing skills, a positive ‘can do’ attitude, and you will want to make a difference in your role and be willing and able to take the initiative.
• You will have an eye for detail, be confident in handling data, and have an appetite for continuous improvement and a commitment to learning.
• You will feel confident in using MS Office, Power Platform and keen to research and develop new tools for use within the Learning and Development department.
• You will enjoy influencing others, encouraging them to make the right decisions in line with the business strategy.
• Excellent communication skills are pivotal to this role, along with the ability to tailor your methods to suit your audience. In this position there is a fantastic opportunity to contribute to the development and continual enhancement of services offered to all IT staff.

Additional Information

Workinghours, office attendance and travel requirements

Full time roles consist of 37 hours per week. Whilst we welcome applications from those looking to work with us on a part time basis, there is a business requirement for the successful candidate to be able to work at least 35 hours per week.

This role is suitable for hybrid working, which is a non-contractual arrangement where a combination of workplace and home-based working can be accommodated subject to business requirements.

The expectation at present is a minimum of 60% of your working time a month will be spent at either your designated workplace (the location cited in the advert) or, when required for business reasons, in another office/work location. There may be occasions where you are required to attend above the minimum expectation.

If you have a question about hybrid working, part time/job share hours, flexible working, travelling for work, or require a reasonable adjustment, please contact the Vacancy Holder during the recruitment process to avoid possible disappointment later in the process should your working arrangements not be compatible with the requirements of the role (see below for contact details).

Applications will be accepted from full time/part time/job sharers. Part time and/or flexible working may also be available subject to the needs of the business. If you have a flexible or part time working requirement, you should contact the vacancy holder in advance of making an application to avoid possible disappointment later in the process should your desired working arrangements not be compatible with the requirements of the role. To contact the vacancy holder, please use the job contact details listed under ‘Contact point for applicants’.

Visa Sponsorship

Please take note that DVLA does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

• https://sfia-online.org/en/sfia-9/all-skills-a-z - Business Modelling (BSMO) SFIA Level 4

Benefits

Alongside your salary of £44,241, Driver and Vehicle Licensing Agency contributes £12,816 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Passionate, reliable and always willing to push yourself and those around you, you’ll continue to seek improvement in your own role and challenge us too. Because we pride ourselves on how we approach your development. From training courses to specialist skills workshops and opportunities to grow your expertise, we thrive when you thrive. You can find out more about all of the above here alongside a full list of our benefits:

• Best in class learning and development tailored to your role
• An environment with flexible working options where we encourage a great work-life balance
• A culture encouraging inclusion and diversity with a range of staff communities to support all our colleagues
• Generous employer contribution of 28.97%, depending on chosen pension scheme
• Digital communities with clear career frameworks
• On-site gym plus personal training available (membership applies)
• On-site nursery, restaurants and coffee bar
• 25 days annual leave, increasing by 1 day each year of service (up to a maximum of 30 days annual leave).
• 8 Bank Holidays plus an additional Privilege Day to mark the King’s birthday.
• Free Parking.

There are many more opportunities and great benefits of working at DVLA, visit our Careers website for further information.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

How to apply:

Our selection process ensures a comprehensive assessment of each applicant's qualifications, skills, and potential fit within our organisation.

The selection process for this role will be:

Stage 1: Sift of CV and Personal Statement

Stage 2: Interview and Assessment

You must be successful at each stage to progress to the next stage.

As part of the application process, you will be asked to complete a CV and personal statement. Further details around what this will entail are listed on the application form.

Stage 1: Sift

At this stage, you will be assessed against the following Success Profile elements:

Experience - you will be asked to provide a CV (unlimited wordcount) and a 750-word statement on the following essential criteria;

1. Where you successfully built or maintained systems and databases to support Learning and Development activities?
2. How you applied analytical skills to create reports or dashboards that delivered actionable insights for Learning and Development decision-making?
3. Where you introduced an innovative solution to automate routine administrative tasks?

The sift will take place week commencing 19th January 2026.

Stage 2: Interview and Assessment

At this stage, you will be invited to attend an interview and assessment, which will take place in person at our Swansea office (DVLA, Longview Road, Morriston, Swansea, SA6 7JL). You will be assessed against the following Success Profile elements:

• Experience
• Behaviours – Making Effective Decisions and Managing a Quality Service
• Technical – Skills Framework for the Information Age Business Modelling (BSMO) SFIA Level 4

You will also be required to complete an exercise to assess the Behaviour: Managing a Quality Service. Guidance will be provided if you are invited to interview.

The interviews will take place on 29th January 2026.

You can find out more about our hiring process, how to apply, and application and interview guidance on our careers site (opens in a new window).

Please note that we will try to meet the dates set out in the advert. There may be occasions when these dates will change.

Further information on the selection process

Feedback on your application can only be provided if you attend an interview or assessment.

We will also hold a12-month reserve list for this role, which may lead to potential opportunities beyond the role you applied for. You can read more about our reserve lists here.

Reasonable Adjustments

As a Disability Confident Leader employer, we are committed to ensuring that the recruitment process is fair, accessible and allows all candidates to perform at their best. If a person with a visible or non-visible disability is substantially disadvantaged, we have a duty to make reasonable changes to our processes.

Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need during the recruitment process. For instance, you may need wheelchair access at an interview, or if you’re deaf, a Language Service Professional.

If you need a reasonable adjustment so that you can complete your application, you should contact Government Recruitment Service via dftrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Document Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

This job advert contains links to the DfT Careers website. Our website provides useful guidance and information that can support you during the application process. If you cannot access the information on our website for any reason, please email DRGComms@dft.gov.uk for assistance.

Further Information

For more information about how we hire, and for useful tips on submitting your application for this role, visit theHow We Hire page of our DfT Careers website. You can find detailed information about the recruitment process and what to expect when applying for a role.

Pre-employment Checking

Applicants who are successful at interview will be, as part of pre-employment screening, subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

If your application is successful but you have been dismissed from the Civil Service within the last 12 months, your application could be removed at the pre-employment checking stage.

All External applicants and current employees of accredited non-departmental public bodies (NDPBs) will be required to undergo a Social Media Check. A Social Media Check is a review of your publicly available online activity, typically across platforms like LinkedIn, Facebook, X (formerly Twitter), Instagram, and others. The purpose is to identify any public posts or content that could raise concerns for employers, such as:

Hate speech or discriminatory behaviour

Threats or acts of violence

Illegal activity or substance misuse

Sexually explicit material

Extremist views or affiliations

Importantly, this check does not involve hacking into your accounts or accessing private messages. It only considers content you have chosen to make public.

Employers use this kind of screening to help ensure their workplace remains safe, inclusive, and aligned with company values. It’s not about judging your personality or lifestyle—it’s about checking for potential red flags that might affect the role or company culture.

If you have questions or concerns about the social media check, we would be happy to explain in more detail what’s being looked at and how your data is handled securely and fairly.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Judith Jones
• Email : ITSRecruitment@dvla.gov.uk

Recruitment team

• Email : dftrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: dftrecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: Visit the Civil Service Commission website Here

Attachments

Role Profile Opens in new window (pdf, 205kB)DVLA Digital Job Brochure - V1 2025 Opens in new window (pdf, 3618kB)