Care Inspectorate Wales Support Officer x5 - Team Support

Job summary

CIW is the independent regulator of social care and childcare. CIW registers, inspects and takes action to improve the quality and safety of services for the well-being of the people of Wales.

CIW’s purpose is to encourage the improvement of social care, early years and social services by regulating, inspecting, reviewing and by providing professional advice. CIW carries out its functions on behalf of Welsh Ministers. We sit within the Chief Operating Officer’s Group within the Welsh Government.

The post holder will support the Inspection, Registration Support or Support Services Team in carrying out a variety of administrative tasks and to assist them in achieving their corporate business objectives.

Job description

• To provide general administrative and digital support; to act as first and/or second point of contact for calls and emails, depending on the team you are matched to. Recording and email distribution of incoming and outgoing mail; maintaining internal records as required;
• To monitor team mailboxes, processing and signpost enquiries to relevant contacts across CIW and Welsh Government for further information as appropriate or refer externally to other partners & organisations.
• To arrange internal meetings as required, managing the use of Microsoft Teams and on-site meeting rooms/interview rooms (where required), minute taking and distribution of papers.
• To provide support on collating documentation related to a registration or inspection, ensuring the accurate input and maintenance of records
• To support the office in the production of inspection, review and registration reports, monitoring achievement of the statutory timetable for publication and maintaining control of the report production process including word processing, formatting and distribution of reports;
• Providing first/second point of contact support for CIW, providing a bilingual service where possible to the public and internal customers, receiving and responding to general and inspection enquiries and concerns. Ensuring in instances where you are unable to resolve the query, items are delegated and passed to the relevant team/inspector to respond to.
• Using CIW case management system to respond sensitively and confidentially to the acknowledgement of concerns and notifications; including providing support during enforcement action as directed by the CIW Connect Manager;
• Using CIW case management system to input accurate and timely data. Checking the accuracy of contact details before communicating with a provider. Informing the relevant team of problems arising from its use where they are unable to resolve.
• Providing cover and support to colleagues in the Chief Inspector’s team and wider Senior Management team, as required.
• Maintain confidentiality in all aspects of your work including the handling of confidential information
• Maintain electronic filing systems (iShare), permissions, and document controls to high standards of information governance
• Managing own professional development and seeking appropriate opportunities in discussion with the line manager.
• Any other administration duties that may be required by the line manager.

Person specification

The post holder will gain from:

• A broad understanding of all areas of CIW’s business.
• Opportunity to work with colleagues in different areas of work in CIW to include, inspectors involved in regulatory activity, support team colleagues and colleagues in WG.

Behaviours

We'll assess you against these behaviours during the selection process:

• Delivering at Pace
• Communicating and Influencing
• Managing a Quality Service

Benefits

Alongside your salary of £27,302, Welsh Government contributes £7,909 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours and Experience.

• In the event of a large number of applications, an initial sift will be conducted against the lead assessment criterion: Experience 1. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.
• A reserve list may be held for this opportunity. Any candidate who is successful in being offered a reserve status, will remain on the reserve list for 12 months.
• Welsh Language Requirements are Desirable but not essential for the role, and may be used as a merit order / tie‑break if required.
• These posts can be based in Merthyr Tydfil, Carmarthen or Llandudno Junction. We are operating a hybrid approach to working - known within Welsh Government as 'Smart Working'; this includes a blend of home and office based working to fit around your commitments and the needs of the business.

Feedback will only be provided if you attend an interview or assessment.

Security

People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : CIWHR@gov.wales
• Email : CIWHR@gov.wales

Recruitment team

• Email : SharedServiceHelpdesk@gov.wales