Care & Response Community Alarm Shift Manager

Package Description

In addition to your salary, we offer a range of benefits including:

• Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
• Excellent pension – everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
• A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
• Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
• Salary sacrifice car scheme - eligible employees can lease an electric or low-emission vehicle at a reduced cost through salary sacrifice, subject to National Minimum Wage and other eligibility requirements.
• Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.

Why join us? Along with more on our Benefits, discover why Working at the City Council could be the right move for you here Working at the Council | Milton Keynes

Our roles are either designated ‘site based’ or ‘home based’. ‘Site based’ roles can include up to two days a week working from home whilst ‘home based’ roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.

Job Introduction

We’re recruiting a Care and Response Community Alarm Shift Manager to join our Adult Services team.

Our Community Alarm service operates 24 hours a day, 365 days a year and provides an emergency call handling and response service to more than 5,000 residents.

You’ll lead the Control Room team during your shifts and help us provide safe, timely and respectful support. You’ll monitor changing needs, respond to complex situations and make well-informed decisions that support positive outcomes for people using the service. You’ll also work with colleagues, emergency services and partner organisations to coordinate the right response when people need help.

This is a rewarding role for an experienced supervisor who can remain calm, take ownership and support colleagues in a busy service.

The role involves working a range of shifts, including some evenings and weekends.

Our Community Alarm teams at Milton Keynes City Council help residents feel safe and supported at home. We’re committed to supporting our colleagues and creating a positive, inclusive working environment. Find out more on our Community Alarm careers page. Informal pre application conversations with managers are welcomed.

Find out how you can be part of Community Alarm, a twenty‑four hour service that helps local people live independently with greater confidence and support.

Community Alarm | Provider Services

This role also includes AWP - Level 2 - 10% of salary - Increase your income with a 10% uplift for regular nights and weekend work

This is a Site-Based role

Interviews for this role will be held on 3rd November 2026

At Milton Keynes City Council, we aim to make a difference every day. We’re dedicated, respectful and collaborative. We act as one council, and we work hard to create cleaner, safer and healthier communities while tackling inequalities and supporting people to thrive.

Find out more about working with us here: www.mkcounciljobs.org.uk

Role Responsibilities

• Lead the Control Room team and maintain a reliable emergency answering and response service throughout your shift.
• Make safe and timely decisions, assess risks and coordinate support from response colleagues, emergency services and other partners.
• Monitor service quality and ensure work meets relevant legal requirements, council policies and Telecare Services Association standards.
• Manage the rota, attendance, performance and development of colleagues while maintaining suitable cover for the service.
• Coach colleagues, monitor calls, arrange training and help the team build the skills needed to support people with complex needs.
• Review records, complaints, audits and service data to identify risks, resolve concerns and improve the service.

Ideal Candidate

• A Level 4 National Vocational Qualification in Management or an equivalent qualification is essential, or you must be willing to complete one within the first six months of employment.
• Proven supervisory experience will help you manage attendance, support performance and hold constructive conversations with colleagues.
• Experience of an alarm receiving centre or social care setting will enable you to understand the needs of the service.
• Strong customer service skills are needed to communicate clearly and respectfully with people who may be distressed or in crisis.
• Calm and confident decision-making will allow you to assess risk, respond to unfamiliar situations and recognise when an issue must be escalated.
• A dedicated, respectful and collaborative approach will help you coach colleagues, take ownership and work effectively with internal teams and external partners.

Driving Licence

To be successful in this role, you’ll need a full manual UK driving licence.

Safer Recruitment

Safer Recruitment applies to this role. This means that, before any appointment is confirmed, we’ll carry out a range of pre-employment checks to help ensure the safety and wellbeing of children, young people and vulnerable adults. These checks may include identity verification, where candidates will be required to provide original identification documents, including a full birth certificate, employment history and reference checks, qualification checks and an Enhanced Disclosure and Barring Service (DBS) check, (unless you are currently registered with the DBS Update Service). check where required.

About The Organisation

Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.

We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.

We welcome applications from individuals of all backgrounds and lived experiences. Milton Keynes City Council is committed to building an inclusive workforce that reflects the diversity of our community. We actively encourage applications from candidates who bring a range of perspectives, particularly those from underrepresented groups.

We are proud to have signed up to the Social Care Workforce Race Equality Standard (SC-WRES), a continuous improvement programme designed to help social care organisations achieve anti-racist workplaces. Our commitment means we are actively working to identify and address inequalities, improve representation in leadership, and ensure fair treatment and opportunity for all colleagues in Adult Services. [skillsforcare.org.uk]

We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it’s time for a new role

If you’d like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.

Please note that this role is not eligible for visa sponsorship. Applicants must already have an independent and unrestricted right to work in the UK, without the need for employer sponsorship now or in the future.