Careline Support Co-ordinator

We are currently looking to appoint a Careline Support Coordinator to our Supported Housing Team.

As a Careline Support Co-ordinator you will provide an effective, efficient and customer focused housing related support service to elderly and vulnerable residents within South Derbyshire.

You will work with often challenging customers to understand their needs through a structured support plan and provide suitable advice and solutions to their housing or support problems, signposting residents to various agencies, groups, and sources of help.

You will also be required to attend out of hours calls on a shared-on call rota. This may involve helping fallers off the floor using specialist lifting equipment to responding to ill health emergencies.

To be successful in this role you will need to be a self-motivated and flexible individual who can work to high customer care standards with minimum supervision. You will need excellent communication and organisational skills and the ability to remain calm under pressure, with the ability to work on your own initiative but also as part of a team. Experience in this type of role is preferred, but not essential, as full training will be provided.

You will be required to be fully mobile, visiting residents across the district so your own car is essential.

If you require an informal discussion after reading the supporting documentation, please contact Karen McMurrugh Independent Living Supervisor on 01283 228798 or 07976081934.

We are looking for applicants committed to equal opportunities and fairness to provide our customers with excellent service. An application form/pack is available online at http://www.south-derbys.gov.uk/Jobs_and_careers/default.asp .

To apply please view the notes and complete the online Application Form. Should you need any help then contact HR on 01283 595789.

Provisional Interview Date: 16th December 2025

Due to this post having access to children and/or vulnerable adults, the successful candidate will be required to undertake a Disclosure and Barring Service check. The possession of a criminal record will not necessarily prevent an applicant from obtaining this post, as all cases are judged individually according to the nature of the role and information provided. Click here to see our policy on criminal background checks.

Please be aware that Derbyshire County Council is placing this advert on behalf of this organisation and you should refer directly to its website for details of the terms and conditions attached to this post. Any queries regarding this advert or the recruitment process should be made directly to the organisation.