Caretaker

• Emtpty_Homes_Caretaker

Please apply online via the link provided.

Please note, we do not accept CVs submitted without a fully completed online application form.

Empty Homes Caretaker x2 - 6967

Title: Empty Homes Caretaker x2

Contract Type: FTC until July 2026 – Full Time – 35 hours per week

Salary: £25,275 per annum to £27,390 per annum (London weighted salary) dependant on experience.

Reporting Office: London Stratford

Persona: Mobile – North London or South London

Working Pattern: Monday – Friday (You will be required to work outside of normal work hours, including occasional evenings or weekend to meet service needs.

Closing Date: 13th August 2025 – 23:00

Early applications are encouraged as we reserve the right to close the advertisement and interview earlier than stated.

Role Profile - Empty Homes Caretaker.docx

Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more…

DBS

For this post the successful candidate will need to apply for or be in possession of an Standard/Basic Disclosure Barring Service certificate (DBS) to enable them to work within the team. For further information about the Disclosure Barring Service please visit www.homeoffice.gov.uk

Join our Empty Homes Team at L&Q:

You will report to the Empty Homes Manager in the Empty Homes Team, being part of the Empty Homes Team means making a real difference every day. You’ll help bring unused homes back into service, improve neighbourhoods, and support families in urgent need of housing. It’s a fast paced, hands on role where no 2 days are the same- and you will see the impact of your work immediately. If you like variety, responsibility, and being part of a team that truly matters, this Is the role for you.

This role takes ownership of the operational compliance in relation to legionella. The role also encompasses the needs of the operational team in terms of key delivery and access into empty homes. Always ensuring the Group values are evidenced whilst delivering a consistent, reliable, repeatable service.

The current water safety policy is to flush water systems on empty homes every 2 weeks. This task is currently shared across housing management and lettings.

If this sounds like you, we would love for you to apply!

Your impact in the role:

• Carry out water flushing daily, to prevent Legionella (run taps, shower, flush toilets). Update records accordingly.
• Install, reset, recycle key safes as required.
• Collect keys for void properties.
• Conduct internal/external inspections of empty properties.
• Report any issues- vandalism, security breaches or squatting.
• Check and maintain property security- ensure windows and doors are locked, alarms
• Check and report leaks, damp or structural damage.
• Undertake minor caretaking tasks
• Report refuse, fly tipping or dumped items at an Empty Home.
• Undertake ad hoc caretaking tasks

Working closely with the Empty Homes Manager, Voids team Lettings and Rehousing to ensure properties are turned around efficiently and safely. You will also liaise with neighbourhood housing leads and occasionally residents when collecting key across teams is essential.

Building strong, professional relationships across teams is essential to ensure smooth coordination, timely reporting and the safe return of properties into use. Ensuring our properties are safe, secure and ready for turnaround without delay and carrying out H&S checks- legionella flushing and reporting issues promptly, you will help to reduce void times and improve standards.

Your responsive attention to detail and support contribute directly to speeding up the re let process- bringing homes back into use efficiently- helping the team hit key performance targets.

What you'll bring:

• Demonstrable knowledge of COSHH and H&S practice awareness
• Experience working in a team environment that delivers to targets, with the ability to also use own initiative
• Strong collaboration capabilities to respond and support the Caretaking, Estate Management and Housing Team's to deliver day to day activities.
• Ability to use basic hand and power tools to carry out minor communal repairs/decoration
• Confidence lone working with an understanding of risks and methods for keeping safe
• Good written and verbal communication over a variety of channels
• Knowledge of Adult and Children Safeguarding principles and types of abuse
• Strong collaboration capabilities to respond and support the Caretaking, Estate Management and Housing Team's to deliver day to day activities
• Relevant practical experience of delivering excellent Customer Service in frontline face to face environment
• Full Manual UK Driving Licence – essential (Manual Fleet vehicle to be provided)

We look forward to reviewing your application, and hearing about the genuine experiences and skills you could bring to our organisation. L&Q reserve the right to not accept statements that exceed 500 words.

About L&Q:

We’re one of the UK’s leading housing associations and developers. We were founded on a simple belief: high quality housing is vital for people’s health, happiness and security. Everyone deserves a quality home that gives them the chance to live a better life.

250,000 people call our properties ‘home’, and we’re proud to serve diverse communities across London, the South East and North West of England.

At L&Q, people are at the heart of our business and our success depends on employing the best people and getting the best from them. The foundation of everything that we are is built on our corporate values and behavioural framework, which outlines our core expectations and should be demonstrated at all times, and all levels, when representing L&Q.

L&Q strongly believe a diverse and inclusive workforce is important, and inclusion is part of our core values and everyday working practices. We make hiring decisions based on your experiences, skills and merits and we are recognised externally for our commitment to inclusion. We are a Stonewall Diversity Champion, a Disability Confident (Committed) employer and have signed the Time to Change Employer Pledge to demonstrate our commitment to end mental health discrimination in the workplace. Click here to read more.

If you require any reasonable adjustments at any stage during this process, including application stage, please email lqcareers@lqgroup.org.uk

At L&Q, sustainability is at the heart of what we do. We recognise the responsibility we hold as one of the UK’s largest housing associations.

Click here to find out more about L&Q and why you should join us!