Case Liaison Officer

Job summary

The Home Office works to build a safe, fair and prosperous UK. We achieve this through our work on counter-terrorism, policing, crime, drugs policy, immigration and passports.

Immigration Enforcement (IE) is responsible for enforcing the government’s immigration laws, tackling illegal migration, removing foreign national offenders and immigration offenders from the UK. It also aims to disrupt the organised criminal groups that exploit the vulnerable for their personal gain. Learn more on our careers pages.

Interventions, Sanctions & Compliance (ISC) sits within IE and is responsible for implementing, overseeing, and operating measures designed to ensure only those eligible to access work, benefits and services can do so. Its aim is to encourage compliance with the immigration rules, a critical component of the overall enforcement effort to tackle illegal migration.

This is an exciting opportunity to join the Home Office’s Data and Sanctions Team, working at the centre of proactive operational data sharing with partners across government, the financial sector and emerging industries. The role offers a fast‑paced environment with exposure to evolving national data‑sharing initiatives.

Job description

The Data and Sanctions Team leads Immigration Enforcement’s proactive operational data sharing with partners across government and the financial sector, including HM Revenue and Customs, the Department for Work and Pensions, the Driver and Vehicle Licensing Agency, the Northern Ireland Driver and Vehicle Agency, and banks and building societies. The team also supports the NHS debtor process and licensing compliance activity.

This role is for a Case Liaison Officer within the Operational Data Sharing team, which delivers proactive data sharing with banks and other government departments.

The team’s remit is rapidly expanding and is becoming the central hub for data sharing activity across Immigration Enforcement, including new initiatives with the food delivery sector. You will be expected to work flexibly across a range of workstreams, balancing business-as-usual activity with involvement in developing new data-sharing initiatives.

Due to the sensitive nature of the work, you will be required to handle information with integrity and in line with GDPR and data protection requirements. This is a fast‑paced role suited to an organised, motivated individual with strong communication skills who can adapt quickly and build effective working relationships with a wide range of partners.

Key Responsibilities

Will include but are not limited to:

• Conducting right to work checks for individuals matched against HMRC Pay As You Earn data.
• Reviewing DVLA, DVA, DWP and HMRC monthly returns to confirm eligibility to access work and services.
• Completing daily assessments of banking refusal cases, ensuring decisions are accurate, proportionate and timely.
• Managing MOVEit secure file transfer requests received via the banking measures mailbox in line with service level agreements.
• Processing referrals from Immigration Compliance and Enforcement teams and the Construction Skills Certification Scheme.
• Analysing Home Office systems to identify cases suitable for data sharing with the food delivery sector and other partners.
• Delivering quality assurance activity and provide coaching and guidance to Administrative Officers, with scope to undertake line management responsibilities.
• Undertaking additional ad‑hoc duties in line with the responsibilities of the grade.

Working Pattern

Due to the business requirements of this role, it is only available on a full-time basis.

Person specification

Essential criteria

• Strong organisation and clear written and verbal communication skills, with high attention to detail and accuracy when handling sensitive information in line with GDPR requirements.
• Ability to work collaboratively and build effective working relationships with internal teams and external partners to progress work and resolve issues.
• Confident user of Microsoft Excel, Outlook and MS Teams, able to work independently and contribute to quality assurance and continuous improvement activity.
• Sound analytical judgement, with the ability to interrogate and interpret data and case information to make proportionate operational decisions, recognising wider departmental priorities where relevant.
• Flexible and well organised, able to manage competing demands, prioritise effectively and deliver high quality outcomes at pace in a fast-changing environment.

Desirable criteria

• Knowledge of immigration systems (Atlas, Entity, PEGA etc.) and Immigration legislation.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Delivering at Pace
• Working Together
• Seeing the Big Picture

We only ask for evidence of these behaviours on your application form:

• Making Effective Decisions

Benefits

• A Civil Service pension with an employer contribution of 28.97%.
• In-year reward scheme for one-off or sustained exceptional personal or team achievements.
• 25 days annual leave on appointment, rising with service to 30 days.
• Eight days of public holidays, plus one additional privilege day.
• Where business needs allow, some roles may be suitable for a combination of office and home-based working. This is a non-contractual arrangement where all employees will be expected to spend a minimum of 60% of their working time in an office.
• See more of our benefits on our careers website.

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Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

This gives us the best possible chance of finding the right person for the job, drives up performance and improves diversity and inclusivity.

We will endeavour to conduct the selection process in line with the dates indicated below, but cannot guarantee that these will not, where necessary, be revised.

As part of the application process, you will first be asked to confirm your eligibility by providing some basic personal information.

After submission of this first stage, you will be invited to complete the followingCivil Service Casework Skills test.

1. Online Test – by 7th April 2026

If you successfully pass thetest, you will be invited to complete the full application form. Please complete the online test as soon as possible (within 24-48 hours is recommended). If you fail to complete the online test or full application before the deadline, your application will be withdrawn.

Guidance for the Civil Service test will be available when you are invited to take the test. The online tests is accessed via the Civil Service Jobs website.

You cannot complete the test on a mobile phone or tablet.

Please note: Our online test supplier will be performing scheduled maintenance between midday - 1 p.m. and 4 p.m. - midnight on 29/03/2026 You will be unable to access tests during this period.

If you are in the middle of a test when the maintenance begins, your progress will be paused. You will be able to resume your test from where you left off via your application centre once the downtime has ended. Please note that you will not be able to launch any new tests while the system is offline.

Following successful completion of your test, you will then be asked to complete the full application form.

2.Application – by 7th April 2026

As part of the application process, you will be asked to complete:

• Personal Statement (maximum 500 words).
• Evidence of the Behaviour 'Making Effective Decisions' (maximum of 250 words per Behaviour).

The Personal Statement should be aligned to and demonstrate how you meet the skills and experience set out in the essential criteria, detailed in the job description.

For guidance and information on how to construct your application (Personal Statement and Behaviours), you are encouraged to visit Civil Service Careers website.

3.Sift – week commencing 13th April 2026

The sift will be held on the Personal Statement and the Lead Behaviour 'Making Effective Decisions'.

Should a high volume of applications be received, an initial sift will be conducted on the Personal Statement.

Candidates who pass the initial sift will then be progressed to a full sift that will consist of the remaining submitted element, in this case, the Lead Behaviour 'Making Effective Decisions'. Candidates who fail to meet the minimum pass score for the initial sift will not have their remaining submitted element scored and will only receive a sift score for that assessed at the initial sift.

4.Interview – week commencing 4th May 2026

If you are successful at sift stage, you will be invited to an interview that will be Behaviours (as listed in the job advert) and Strength based questions. All behaviours listed in the selection process will be scored at the interview.

The interview will take place via MS Teams.

For guidance and information on what to expect and how to prepare for an interview, you are encouraged to visit Civil Service Careers.

Problems during the application process

If you experience problems accessing this advert, or you think you’ve made a mistake on an initial application, please contact hocandidates.grs@cabinetoffice.gov.uk, including the vacancy reference, at least two working days before the vacancy closes. Further information can be found on our website.

Do not create or attempt to submit another application, online test or use a different Civil Service Jobs account to proceed as this would be in violation of the candidate declaration.

Reserve List

A reserve list may be held for a period of up to 12 months from which further appointments may be made. There is no guarantee that being held on a reserve list will lead to a job offer. Further information can be found on our website.

Standards

All Civil Servants are expected to comply with the Civil Service Code, and its core values of integrity, honesty, objectivity and impartiality.

Integrity Check

As well as successfully obtaining UK Security Vetting clearance, you will also be subject to an additional Integrity Check, as part of the pre-employment process, to determine your suitability to work for Border Force or Immigration Enforcement. For further information on what this involves, please visit our website.

Further Information

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct.

If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Reasonable Adjustments

If a person with disabilities is at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

• Contact Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs

• Complete the “Assistance Required” section in the “Additional Requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you're deaf, a language service professional

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the ‘Contact point for applicants’ section.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Home Office Resourcing Centre
• Email : HORCCampaignTeamIE@homeoffice.gov.uk

Recruitment team

• Email : HOrecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel that your application has not been treated in accordance with the Civil Service recruitment principles and you wish to make a complaint, then contact the Government Recruitment Service via HOrecruitment.grs@cabinetoffice.gov.uk. If you are not satisfied with the response that you receive, then you can contact the Civil Service Commission.

Attachments

2025-11-17 Pre-employment Checking - Document Requirements (V17) Opens in new window (pdf, 231kB)candidate_information_v16_January_2026 Opens in new window (pdf, 429kB)