Case Manager

The Supreme Court of the United Kingdom

On-Site

Expires: Expiring in less than 3 weeks

Legal

Full time

£26,417 - £33,408 per year

Job summary

The Supreme Court is the United Kingdom’s highest court of appeal. It hears appeals on arguable points of law of general public importance, concentrating on cases of the greatest significance. The UKSC is the final court of appeal for all United Kingdom civil cases, and criminal cases from England, Wales and Northern Ireland and (in certain cases) Scotland. The Court plays an important role in the development of UK law. The impact of UKSC decisions extends far beyond the parties involved in any given case, helping to shape our society. Its judgments directly affect everyday lives. At the end of 2024, the Court implemented the CRM software and websites that were developed as part of a wide-ranging Change Programme. The Change Programme focused on our people, culture, and processes, by putting user needs at the heart of everything we do. Technology and online services are the enabler for building an excellent customer journey, delivering online services that our users rightly expect and need. This has greatly improved our efficiency and effectiveness, and we will continue to build on the flexibility and resilience of our workforce providing them with the skills and tools that they need to deliver excellence as part of the Skilled Civil Service. The Change Programme is also about transparency and outreach, so that we can serve the public by ensuring that our work is visible, accessible, and trusted.

Job description

The Case Managers support Registry in ensuring the arrangements (including costs) for all appeals and applications to the UKSC and the JCPC are dealt with in an efficient, timely and appropriate manner. The role includes assisting our customers with filing their cases at the Court using the online portal, managing applications, answering calls and correspondence, and referencing the Court’s Rules and Practice Directions.

Person specification

Key Responsibilities

As a Case Manager, the postholder is a key member of the Registry Team and supports the Registry Team through:

Customer Service:

Act as the first point of call for members of the public, solicitors, barristers, and other members of the legal profession overseas.
Consistent application of Customer Service procedures to provide a world class service to meet the needs of Court users
Address enquiries and resolve customer concerns in accordance with Court policies and key performance indicators.
Maintain accurate records of customer interactions, case information and other documentation in the Case Management System (“CMS”), including fee payments/refunds as necessary.
Collaborate with Court teams as required to address customer needs and ensure efficient service delivery.

Managing Cases and Legal Support:

Issue appeals and applications ensuring that the Supreme Court/Judicial Committee has jurisdiction to hear the case and that the papers filed meet the requirements of the practice directions.
Advise and assist parties with appeal applications and how to navigate the portal.
Offer advice and guidance relating to the meaning of the practice directions, preparation of appeal/application papers/costs application, and the jurisdiction of the Court/Board.
Prepare papers to go to the Justices, Costs Judges, Registrars and Costs Officer for PTA/appeal/costs applications.
Prepare orders, instructions or formal directions for parties as necessary.
Where relevant liaise with parties and Costs Judges to list hearings and support their administrative smooth running.
Manage applications started before the new CMS was implemented – ensuring that these are progressed in line with court timeframes, and where relevant taking payments where these are applicable outside the new CMS.

Registry Operational Support:

Supporting the preparation of statistical information as required including support for monthly reports.
Perform other tasks as delegated by the Costs Officer, Registrars or Registry Operations Manager to assist the Registry and other areas of the Court. This may include supervising the team or stepping in to usher in Court when necessary.
Managing the archive of past appeals and historic data.

Judicial and Court Support:

Showing flexibility to assess different priorities each day depending on the hearings listed and the needs of the Justices.
Continually developing knowledge and processes to support the Court’s objective to be a world-leading Court.

Case Management System:

The UKSC’s Case Management System (CMS) uses Microsoft Dynamics 365 and Power Pages platforms to manage case-related user interactions and data.
Identify issues and support development of the CMS

to ensure any changes are reflected.

Provide support and training to internal and external users to improve their experience and increase their confidence in using the CMS.
Propose enhancements to improve system functionality.

Other duties:

To support the Senior Case Manager in maintaining and developing the CMS

To undertake other duties that are commensurate with grade

Essential criteria

Excellent understanding and experience of providing recognised customer service in a fast paced and high profile environment
Excellent attention to detail / accuracy
Excellent communication skills and confidence working with people at all levels
Practical experience of using Microsoft Office and proven IT skills, ideally using a Case Management System or equivalent
Flexible approach with the ability to adapt and improve processes and change priorities as required
Demonstrable confidence and judgment in taking the initiative, particularly in recognising when issues should be escalated or handled independently

Desirable criteria

Knowledge and understanding of the court system in the United Kingdom
Experience working with members of the Judiciary
Understanding of the Rules and Practice Directions of the UKSC and JCPC

Behaviours

We'll assess you against these behaviours during the selection process:

Managing a Quality Service
Changing and Improving
Delivering at Pace
Working Together

Benefits

Alongside your salary of £26,417, The Supreme Court of the United Kingdom contributes £7,653 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Learning and development tailored to your role
An environment with flexible working options
A culture encouraging inclusion and diversity
A Civil Service pension with an employer contribution of 28.97%
On-site café and discounts for staff.
Corporate membership to Benenden Health.
Annual eyecare voucher
Season ticket loan
EdenRed employee benefits membership
Cycle to Work Scheme

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.

Application process

Applications are via CV and Supporting Statement. The supporting statement should explain why you have the relevant skills and experience for the role linked to the essential criteria and behaviours required, which should be no longer than 1000 words. Your CV and Supporting Statement should be sent to registryrecruitment@supremecourt.uk

If you need to speak to a member of the recruitment team regarding the process please contact registryrecruitment@supremecourt.uk

Please ensure your supporting statement covers why you wish to apply and the relevance of your experience/education addressing the Success Profile behaviours.

If there are a large number of applicants, the panel will sift on the lead strength which will be Managing a Quality Service.

Closing date for applications is 23:59 on 30 January 2026

Interviews are likely to take place w/c 16 and 23 February 2026.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

Name : Registry Recruitment Team
Email : registryrecruitment@supremecourt.uk

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Salary range

£26,417 - £33,408 per year