Casual Community Meals Delivery Officer

About Us

North Somerset Council is committed to providing high-quality services to our community. We are committed to creating a fair, green, and more inclusive environment for all our residents. Join us and contribute to making a positive impact on our community.

The Role

We are seeking dedicated and reliable Casual Community Meals Delivery Officers to join our Community Meals Team. The team is responsible for delivering hot, nutritious meals to vulnerable residents across the North Somerset area. We are a friendly face and support people being able to remain at home, once they are unable to cook for themselves. A welfare check is completed with each service user, this is a check to ensure our service users are well, hydrated, their home is to the correct temperature, and our staff may be the connection they have for when things are not right.

We offer full training for this role, including driving and new staff are accompanied on their rounds to ensure they are competent in the role.

You will be supported by 2 x Lead Drivers and a Community Meals Team Manager.

Our service operates 7 days per week over 52 weeks with no delivery on Christmas and New Years Day.

Delivery Officers are required to work between 10:30 and 14:00, Monday to Friday, with weekend and Bank Holiday shifts.

All applicants must hold a full UK driving licence (Category B minimum) and be willing to submit this for regular checks. An enhanced DBS check is required for this role.

Key Responsibilities:

• Deliver hot, nutritious meals to service users in a timely manner
• Carry out a basic welfare check at each delivery, ensuring the service user:
  • Feels well
  • Is able to eat their meal
  • Is appropriately hydrated
• Report any concerns to the Business Support team
• Work independently while following designated delivery routes
• Demonstrate a strong team ethic, supporting colleagues and contributing to a positive working environment
• Provide excellent customer care and act with compassion and respect at all times
• Take pride in contributing to a service that supports vulnerable residents and strengthens the local community
• Carry out deliveries in a range of weather conditions

This position is exempt under the provisions of the Rehabilitation of Offenders Act (Exceptions) Order 1975 and is subject to an enhanced Disclosure and Barring Service check.

About You

We are looking for individuals who are passionate about making a difference in the community and who would like to join a close knit team delivering meals to our vulnerable users, and who possess the following skills and experience:

Essential Criteria:

• A full UK driving licence (Category B)
• Experience or an understanding of working with elderly or vulnerable individuals
• A caring approach, with a commitment to supporting people to maintain their dignity and independence within their own homes
• The ability to work independently and use your own initiative
• Good communication skills, with an appropriate level of spoken and written English
• A basic understanding of food hygiene and safety standards
• A positive attitude, strong work ethic, and a genuine desire to make a difference in the community
• The ability to work as part of a team and contribute to a supportive working environment
• Polite and courteous with colleagues and the general public.

What We Offer

At North Somerset Council, we value our employees and provide a supportive and inclusive work environment. We offer:

• Competitive salary and benefits
• Flexible working arrangements
• Local Government Pension
• Opportunities for professional development
• Inclusive Staff groups including Carers, Disabled, LGBTQ+, REACH (Race, Ethnicity, and Cultural Heritage), and Young Staff Forums
• Opportunity to purchase up to an additional 10 days annual leave each year
• Dedicated in house Wellbeing Team
• Salary sacrifice Cycle to Work and Electric Vehicle schemes

Further details of our excellent rewards package can be found in our Benefits booklet.

How to Apply

If you share our vision and valuesand are ready to make an impact to North Somerset, please select the apply online button below. If you are interested in this exciting opportunity, please submit your application by 11.59pm on the application closing date. When completing our online application form, please detail how you meet the essential criteria for the role.

Contact Information

For further information about the role, please contact Christine Ratcliffe, Community Meals Team Manager at christine.ratcliffe@n-somerset.gov.uk or 07386963367.

Important Information

As a Disability Confident Leader, we guarantee to interview all disabled applicants who meet the essential criteria for the job role.

Interview Date: To be confirmed

Please note: We are currently only able to accept applications from candidates who have full permission to work in the UK and are unable to provide Sponsorship for this role.

Equal Opportunities

At North Somerset Council we want all our employees to feel valued and appreciated. We aim to ensure equality of opportunity and prevent discrimination irrespective of your sex, gender identity, sexual orientation, religion or belief, race, age, disability, including neurodiversity, if you are married or in a civil partnership or are pregnant or currently on maternity leave. We strive to create a workplace that reflects the communities we serve and where everyone feels empowered to bring their full, authentic selves to work.

We are committed to safeguarding and promoting the welfare of children and young people and expect all our staff and volunteers to share this commitment.

We reserve the right to close this advertisement early or extend the closing date depending on the number of applications received.