Casual Duty Manager - North Lincolnshire Museum

Casual Hours - Holiday and Sickness Cover (Including Saturdays & Sundays)

North Lincolnshire Museum is seeking a reliable, proactive, and customer-focused Casual Duty Manager to provide operational cover during periods of annual leave and sickness absence, with a particular requirement for Saturday & Sunday working.

Reporting on a casual basis, the successful candidate will be responsible for the effective day-to-day operation of the venue, ensuring high standards of customer service, health and safety, security, and visitor experience are maintained at all times.

Key Responsibilities

• Supervise and support Museum Assistants during operational hours.

• Welcome and assist visitors, delivering an excellent customer experience.
• Oversee the security of the building and respond appropriately to maintenance issues.
• Monitor and maintain public areas to ensure they remain clean, safe, and welcoming.
• Ensure the venue operates smoothly, professionally, and in accordance with relevant procedures and policies.

About You

You will be a confident and adaptable individual with excellent communication and customer service skills. You will be able to manage operational issues calmly and effectively and work flexibly to meet the needs of the service.

Ideally, you will have:

• Experience supervising or supporting a small team.
• Strong interpersonal and customer service skills.
• The ability to remain composed and make sound decisions in a busy environment.
• Flexibility and reliability, including availability to work Saturdays.

• Experience within a gallery, museum, visitor attraction, retail or similar customer-focused environment.

For an informal discussion about the role, please contact Rebecca Leason on 01724 297055 (Tuesday & Wednesday)

Candidates must be able to evidence their right to work in the UK. Please note the council does not hold a sponsor licence to sponsor people to work in the UK.

Attachments

• Job Description and Employee Specification.pdf