Casual Venues Steward Bton I 3391 I CHG110

Casual Venue Stewards at the Brighton Centre

Location: Brighton & Hove

Hours: Casual (Casual shifts including days, evenings, weekends, and public holidays)

Requirements: You must be 18 or over

Are you enthusiastic, proactive, and passionate about world-class customer service?

The iconic Brighton Centre is expanding its busy Front of House team, and we are looking for vibrant Venue Stewards to join us. As an internationally renowned venue with a capacity of up to 5,500, we host everything from massive live concerts and festivals to major exhibitions and high-profile political conferences.

By joining us, you’ll be a vital part of a team that welcomes 250,000 visitors a year and drives Brighton & Hove’s bustling tourism economy.

The Role

As a Venue Steward, you are the face of the Brighton Centre. You will be the very first point of contact for our visitors, creating a warm, welcoming atmosphere from the moment they arrive.

Your day-to-day will include:

• Visitor Excellence: Welcoming guests and helping them navigate our various seating layouts to find their specific spots easily.
• Crowd Management: Safely and efficiently directing crowds during busy concerts, conferences, and exhibitions.
• Accessibility Support: Assisting visitors with special access requirements, ensuring a seamless and inclusive experience for everyone.
• Safety & Security: Monitoring key exits during event setups and breakdowns and confidently assisting Venue Managers with emergency evacuations (full training provided).
• Ticketing: Checking and scanning customer ticket barcodes on entry to the venue during events

What We Are Looking For

• Previous experience in a customer-facing role.
• Excellent communication skills and the ability to connect with a diverse range of people.
• A reliable team player who can also take the initiative and work independently.
• A flexible approach to working hours to match our exciting event schedule.

Why Apply?

This is a casual role with no fixed hours, offering you the flexibility to balance work around your lifestyle, studies, or other commitments. You will gain invaluable experience in a fast-paced, prestigious environment right in the heart of Brighton.

How to Apply & Next Steps

Interviews will begin in October. However, we are looking for a fantastic group of people, so will be shortlisting and interviewing. Don't wait—submit your application as soon as possible.

Our city is known and loved for its diversity. Not only is the mixture of people, culture and skills vital to the economic and social development of the city, it's what makes Brighton & Hove such a great place to live, work and visit. We are committed to developing and retaining a workforce that is representative of the diverse communities we serve so we welcome applications from individuals from all backgrounds. In order to achieve our aims of proportionate representation, we particularly encourage applicants from a BME or White Other background as well as those who identify as disabled, male or trans.

Find out more about our commitment to being a fair and inclusive place to work where everyone can achieve their potential by reading about our fair and inclusive actions, our anti-racism strategy and the work we are doing to encourage a diverse workforce (brighton-hove.gov.uk).

Why work for us?
As a council, we want to:
• be connected
• be confident
• be innovative and creative
• be diverse and inclusive
• be healthy and psychologically safe
For more information about our values and the benefits of working at the council, visit Why work for us which gives details of our wellbeing support, our benefits including leave and pensions as well as details of our training and development.

How to apply
Please read our Apply for a job at the council pages carefully. They give you all the guidance you need to complete your application as well as information on what will happen after you’ve submitted your application and at interview.

As part of your application, you will need to provide your education and career history and answer some application/shortlisting questions. Your answers to the application/shortlisting questions are the most important part of your application as they will be used in the shortlisting process to assess whether you meet the essential requirements for the role that are set out in the person specification and to decide whether you should be offered an interview. Before you start your application, please read our Shortlisting questions guidance (brighton-hove.gov.uk) as this gives important advice which will increase your chance of success in the shortlisting process.

AI advice for candidates
We are interested in hearing about your experience and skills in your own words. While we value people who know how to use AI, we ask that you minimise using it in your application.

We are keen to hear how your experience and skills align to our values and the skills and experience needed to perform well in our roles with clear real examples from you. To support you in this, we have guidance on using the STAR model which can help you ensure you are telling us your whole story. We also provide clarity on the skills we are looking for in our adverts and in the job description/person specification attached to each job advert.

All the applications we receive are read by at least two hiring managers and we do not use AI in this process. Our experience of reading applications is that those that have heavily used AI contain generic paragraphs that are strikingly similar to other applicants’ responses. This makes it extremely difficult to differentiate between applications, and doesn't give us enough evidence of your individual skills. There is a risk that we will therefore not be able to shortlist you. Instead, we recommend you ensure your application stands out by presenting clear examples of your actual skills and experiences in your own words.

Additional information
Your starting salary will be pro rata if the above position is less than 37 hours or term-time only.

Please note that this post is exempt from the Rehabilitation of Offenders Act 1974, and is subject to a Disclosure & Barring Service (DBS) Check.

We are a workplace that supports flexibility and employee wellbeing in the way we work whilst providing the best service for our customers. Team and service working arrangements are designed to support both employee work life balance and team collaboration. These would be part of your individual working arrangements alongside any personal preference agreed with your manager in advance of joining. Your contractual location will be the designated council office for your team and travel to and from your contractual location would be at your own expense.

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Some third-party websites may be using details from our vacancies to advertise roles that are not authorised by us. To protect your personal information, please ensure you verify the job details and application route through the Brighton & Hove City Council jobs board.

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