CIT Administrative Officer

Job summary

Are you an excellent communicator who enjoys helping others?

Do you have experience with Microsoft Office?

If so, we would love to hear from you!

This is a fantastic opportunity to further develop your skills and experience. You’ll be part of a vibrant department that advocates development.

APHA is a brilliant place to work where our people feel valued, have a voice and can be their authentic selves. We value difference and diversity, because it helps us be more innovative and make better decisions.

We are dedicated to being an inclusive employer, offering equitable opportunities for all individuals. Our goal is to build a diverse workforce, and we hope to attract applications from all backgrounds and underrepresented groups.

We currently work various patterns that cover 365 days of the year from 6am through to midnight and this friendly team are avid fans of their unique lifestyle.

Shift working allows for creative use of annual leave hours – take time off between shifts and you can get some great long breaks!

Shifts change on a weekly basis so you may benefit between having your mornings and evenings free. In short, this opportunity is particularly desirable for individuals who want to fit their work around their lifestyle commitments.

Job description

We have an exciting opportunity for four Administrative Officers to join our Centre for International Trade Customer Service Centre. You will provide general administrative support to the Customer Service Centre delivering functions specific to the business unit.

This will involve a wide range of administrative functions including being responsible for and delivering administrative processes and procedures. You will take responsibility for updating information systems, inputting data into databases, liaising with the public and colleagues and providing advice and guidance to them on policies and procedures. You will be expected to provide support to our customers in a wide variety of ways as well as to support the management team.

• To deliver the core function of the Business Unit in accordance with established time scales, expected delivery levels and performance targets.

• Ensure accurate records are kept and updated accordingly.

• Identify efficiencies that could be implemented within your own team or wider business unit and demonstrate an understanding of the need for ongoing improvement to delivery and implementation of change.

• To understand and identify issues that may affect delivery that require escalation to your Line Manager.

• To be aware of targets and the quality of work required within your team and work according to those defined standards and performance levels.

• To be familiar with systems and tools that enable delivery and capture data.

Administration procedures

• To take responsibility and accountability for the delivery of your workload within a set of defined administrative procedures.

• Ensure actions are carried out in accordance with the procedures and within the necessary timescales.

• Provide support and guidance to others, (internally and externally), on procedures.

• To be a positive role model within the administrative team and to respond positively to challenge and change.

Use of Information Systems

• Inputting data and information onto the bespoke APHA data capture systems used within your Business Unit ensuring data quality is maintained.

• Keep records and update files.

• Releasing and protecting information in accordance with Data Handling requirements and in a professional format.

Customer Service

• To liaise with, and provide excellent customer service to stakeholders, delivery partners and customers, both internal and external, and to understand and appreciate their needs and requirements. This will be carried both via telephone and email.

• Respond to requests from the public for information and guidance and provide accurate and timely information to our customers.

• Update information held on our information systems by liaising with the public to ensure the data we capture about (or for) our customers is accurate.

• To manage customer expectations and identify areas where the customer experience may be improved both within your team and across the wider unit.
• To understand and appreciate the impact of written correspondence sent to the customer and ensure information sent is both accurate, timely and polite.

Person specification

We are looking for candidates who can demonstrate the following skills and experience:

• Experience of using IT, including but not limited to Microsoft packages.
• Well organised.
• Positively responds to change.
• Customer service focused.
• Accuracy inputting data and collating/filing paperwork.
• Ability to communicate clearly and effectively both verbally and in writing.
• Proactive in their approach to work.

Learning and Development

Everyone in APHA is supported to develop their skills and capabilities. When you join the Directorate, you will be welcomed into your new team through an induction programme that will provide you with helpful information on the civil service, our work and our policies. Your line manager will also work with you to establish your priorities for the year, developing a performance, learning and development plan tailored to you and your role.

In return for your dedication, we will support your ongoing personal development through appropriate training. Inclusion, support and the development of our people matter to us. We aim to support the career and personal wellbeing of everyone in APHA.

The post holder must work from one of the locations listed in the Location section of the advert. You will be expected to work 60% of your time in the office.

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Working Together
• Delivering at Pace

We only ask for evidence of these behaviours on your application form:

• Managing a Quality Service

Benefits

Alongside your salary of £26,025, Animal and Plant Health Agency contributes £7,539 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Further benefits offered also include:

• A minimum of 25 days of paid annual leave, increasing by 1 day per year up to a maximum of 30.

• An extensive range of learning & professional development opportunities tailored to your role.

• Access to a range of retail, travel and lifestyle employee discounts.

• Staff bonuses and recognition, salary sacrifice benefit options, and an employee discount scheme.

• Making it work for you - With so many flexible options, most people can find a work schedule to suit their circumstances.

These are just a few of our benefits we offer. To find out the full range of what we offer refer to the Information Pack attached for more detail.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

Stage 1

Application Process

As part of the application process, you will be asked to complete:

• A CV submitted through an on-line tool accessed through the Civil Service Jobsite; there is no requirement to upload your personal CV.

• A 500-word Personal Statement.

• A Behaviour statement of 250-words for the lead behaviour, Managing a Quality Service, following the Behaviour criteria outlined in the Success Profiles: Civil Service behaviours - GOV.UK framework for AO positions.

CV Guidance

Your CV should consist of your career history, including any key achievements and your main responsibilities in each role and be no longer than 2 pages. Your CV will be used to provide further context on your Personal Statement and scored against the essential criteria.

Personal Statement Guidance

When completing your Personal Statement, please read and understand the Person Specification thoroughly, as this is what your written evidence will be assessed against. Please ensure you evidence the key personal qualities and experiences that align with the criteria. Consider the Person Specification and look to demonstrate how your previous experience may align with the expectations and be applicable to the role. The written evidence you provide must relate to your own experiences. Your layout is entirely your preference; you may choose narrative, bullets, etc.

We encourage you to use the full 500-word allowance of the Personal Statement but not to exceed.
You may choose to address each criteria separately, however, one narrative example may cover and evidence several criteria.

Should a high volume of applications be received, an initial sift may be conducted using the Behaviour statement for the lead behaviour, Managing a Quality Service.

Candidates who pass the initial sift may be progressed to a full sift and/or progressed straight to interview.

Sift and interview dates to be confirmed.

For further guidance and information on how to construct your application (CV, Personal Statement and Behaviours), you are encouraged to visit the Civil Service Careers website. How to write your CV , Civil Service Careers

Stage 2

Preparing for the interview

During the interview you will be assessed based on:

• the Behaviours specified in the Job Advert, following the Behaviour criteria outlined in the Success Profiles: Civil Service behaviours - GOV.UK framework for AO positions.
• A selection of Strength based questions related to the role requirements. Following the Success Profiles: Strengths - GOV.UK framework. There is no expectation or requirement for you to prepare for the strengths-based questions in advance of the interview, though you may find it helpful to spend some time reflecting on what you enjoy doing and what you do well.
• Your previous experiences relevant to the role requirements outlined in the advert following the Success Profiles: Experience - GOV.UK framework.

If you are selected for interview, you will receive an electronic notification to your Civil Service Jobs account.

Upon receiving the interview invitation, please log into the system to schedule your interview slot in advance.

Interviews will be conducted via MS Teams, and a link will be provided in your interview invitation.

The interview

The interview will follow a blended approach and will last approximately 45 minutes.

A blended interview aims to be more of a conversation at interview, offering a more inclusive approach.

The Strength and Behaviour based questioning explores what the candidate can and has done, but also their potential.

Behavioural questions will explore what you have done in previous jobs or experiences as well as what you have achieved and/or learned.

Strength questions will explore what you enjoy and your motivations relevant to the job role.

This is an example of a strengths-based question:

“It is often said that the customer's needs should come first. To what extent do you agree or disagree with this statement?”

After the interview

Once all the interviews have been conducted, candidates will be notified of the outcome by email. If you are successful at the interview stage, we will be in touch to offer you a role. Offers will be made in merit order by location.

Feedback will only be provided if you attend an interview or assessment.

Eligibility

Please take extra care to tick the correct boxes in the eligibility sections of your application form. We understand mistakes sometimes happen but if you contact us later than two working days (Monday-Friday) before the vacancy closes, we will not be able to reopen your application for you. If you do make a mistake, please contact us via: recruitment.sdd@apha.gov.uk using the subject line to insert appropriate wording for example – ‘Please re-open my application – [insert vacancy ref] & vacancy closing date [insert date]’

Reserve List

A reserve list may be held for a period of 12 months from which further appointments can be made.

Merit Lists

Where more than one location is advertised, candidates will be posted in merit order by location. You will be asked to state your location preference on your application.

The FTA contract is for 12 months but are advertised with the possibility of extension or permanency. The permanent posts will be offered to the highest scoring candidates.

Salary

New entrants are expected to start on the minimum of the pay band.

Location

As part of the pre-employment process for this post, successful candidate(s) will be able to agree a contractual workplace from those locations listed in this advert. The agreed contractual workplace is then the substantive and permanent place of work for the successful candidate(s)

Where the location is ‘National’ the successful appointee should discuss and agree an appropriate contractual location in line with both Defra’s location policy and site capacity, prior to proceeding with pre-employment processes.

Successful applicants currently employed by the hiring Defra organisation for this post may choose to remain in their current contractual location or may choose to change contractual location to one of those listed above. This should be discussed and agreed prior to proceeding with pre-employment processes.

The agreed amount of time spent at a workplace for this post will reflect the requirement for Civil Servants to spend at least 60% of their working time in an organisation workplace with the option to work the remaining time flexibly from home. Working time spent at a workplace may include time spent at other organisational locations including field-based operational locations, together with supplier, customer or partner locations. This is a non-contractual agreement which is consistent with common Civil Service expectations.

Travel costs to non-contractual workplaces will be subject to departmental travel and subsistence policies. Travel costs to contractual workplaces are the responsibility of the employee.

The successful candidate is required to carry out all their duties from a UK location, and cannot do so from an overseas location at any time.

Defra includes the core department, APHA, RPA, Cefas and VMD.

Reasonable Adjustment

If a person with disabilities is put at a substantial disadvantage compared to a non-disabled person, we have a duty to make reasonable changes to our processes.

If you need a change to be made so that you can make your application, you should:

- Contact Government Recruitment Service via defrarecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

- Complete the “Assistance required” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

Accessibility

If you are experiencing accessibility problems with any attachments on this advert, please contact the email address in the 'Contact point for applicants' section.

Visa Sponsorship Statement

Please take note that Defra does not hold a UK Visa & Immigration (UKVI) Skilled Worker License sponsor and are unable to sponsor any individuals for Skilled Worker Sponsorship.

Criminal Record Check

If successful and transferring from another Government Department, a criminal record check maybe carried out.

In order to process applications without delay, we will be sending a Criminal Record Check to Disclosure and Barring Service/ Disclosure Scotland on your behalf. However, we recognise in exceptional circumstances some candidates will want to send their completed forms direct. If you will be doing this, please advise Government Recruitment Service of your intention by emailing Pre-EmploymentChecks.grs@cabinetoffice.gov.uk stating the job reference number in the subject heading.

Internal Fraud Database Check

Applicants who are successful at interview will be, as part of pre-employment screening subject to a check on the Internal Fraud Database (IFD). This check will provide information about employees who have been dismissed for fraud or dishonesty offences. This check also applies to employees who resign or otherwise leave before being dismissed for fraud or dishonesty had their employment continued. Any applicant’s details held on the IFD will be refused employment.

A candidate is not eligible to apply for a role within the Civil Service if the application is made within a 5-year period following a dismissal for carrying out internal fraud against government.

Loan and Fixed Term Appointments

Existing Civil Servants and applicants from accredited NDPBs are eligible to apply but will only be considered on loan basis (Civil Servants) or secondment (accredited NDPBs). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.

This is a Fixed-term Appointment as an Administrative Officer on the Customer Service Centre International Trade - Plant Health team because the post is permanent and requires temporary cover, for no more than 12 months, whilst permanent recruitment activity has commenced and needs time to complete. The fixed-term will end when the permanent recruitment completes.

Your responsibilities will include those shown on the Responsibilities section of the advert. This post will therefore begin from the agreed start date and end on28/02/27.

Childcare Vouchers

Any move to APHA from another employer will mean you can no longer access childcare vouchers. This includes moves between government departments. You may however be eligible for other government schemes, including Tax Free Childcare; for further information visit the Childcare Choices website.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Medical

Successful candidates will be expected to have a medical.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Recruitment Hub Team - Kay Edwards
• Email : recruitment.sdd@apha.gov.uk

Recruitment team

• Email : defrarecruitment.grs@cabinetoffice.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, in the first instance, you should contact Government Recruitment Services via email: defrarecruitment.grs@cabinetoffice.gov.uk
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission: here

Attachments

APHA Information Pack Nov 25 Opens in new window (pdf, 1869kB)