Client Development Manager

College of Policing

United Kingdom

Hybrid

Expires: Expiring in less than 3 weeks

Business Intelligence

Flexible

£59,440 per year

Job summary

Applications for this role are restricted to existing employees of the College of Policing, the Civil Service and staff of a UK police force or UK policing organisation.

We’re the professional body for the police service in England and Wales. We work with everyone in policing to set standards, to share knowledge and good practice and to support the development of police officers and staff. Our mission is to drive a consistent approach across policing where the public and the service expect it, to boost professionalism and to improve leadership at every level.

Although we're a small organisation, our work has a big reach. We are uniquely placed to work both with national policing organisations and local forces to support frontline officers, staff and volunteers in their day-to-day roles.

We offer a supportive and inclusive environment for people to thrive. Our extensive flexible-working policy, employee wellbeing support, family friendly policies, employers’ network for equality and inclusion membership (ENEI silver award winners), and status as a disability confident leader means everyone can bring their whole self to work.

Job description

We have an exciting opportunity for a highly experienced business development professional to join our small commercial team as one of two Client Development Managers. You will be responsible for managing a portfolio of high value clients, working with them to grow revenue streams through training solutions and licensed products.

You will work with colleagues across the organisation throughout the lifecycle of a commission. From setting expectations, interpreting needs and building solutions with our subject matter experts, to costing, contracting and overseeing outputs.

We are looking for a confident, self-starter with the ability to “hit the ground running” and quickly pick up B2B engagement with an existing portfolio of core clients. With a focus on promoting police and uniform services’ learning, you will need to be experienced in policing and understand Learning & Development theory and practice. The ideal candidate will also possess strong commercial and project management skills and an awareness of marketing activity within the public sector.

You will be adept at managing senior relationships across multiple organisations. Combining influence with excellent problem-solving skills, to identify client needs and work with subject matter experts to develop appropriate learning programmes.

This is a varied and demanding role and will involve some travel across the UK, to attend meetings with clients and colleagues. It is also a hugely satisfying role, contributing to improved standards and capability within a range of client organisations.

You will join a small, but hardworking, and friendly team of six in Business Development (Domestic) and have line management responsibility for a Client Liaison Officer. Business Development (Domestic) is part of the larger Commercial team, with counterparts in Business Development (International) and colleagues in BD Operations and IP & Licensing.

Person specification

Responsibilities will include (but not limited to);

Confidently engage and collaborate with clients, colleagues and stakeholders. Be inquisitive and able to challenge constructively. Be accountable for your actions and decisions, and those in your team if applicable. Encourage collaboration within own team and across peer groups to share information, resources and support
Scope, plan and manage work in a project or ‘business as usual’ environment to ensure success criteria are met. Provide high quality information to support effective delivery, identifying and managing performance and operational risks and taking timely action to rectify underperformance where appropriate.
Commit to personal continuous professional development and aim to keep abreast of industry best practice. Use management information to encourage the development of continuous improvement arrangements in line with College of Policing standards that help teams focus on impact, outcomes and driving improvement. Identify capability gaps for self and team (if applicable). Ensure development objectives are set and achieved to address any gaps and enable delivery of current and future work.

To be successful in this role you’ll need:

Excellent interpersonal skills with the ability to influence, negotiate and build effective working relationships with internal and external senior stakeholders to achieve timely and value-added results
Experience in business development, policing, L&D, commercial operations and marketing
Excellent verbal and written communications skills with the ability to translate technical and academic language into an appropriate format and style for all stakeholders

Please see the attached job description which contains full details of the role.

Essential Criteria

Minimum of degree level education / or equivalent experience
Extensive knowledge and experience of policing
Proven experience in business development and strategic stakeholder engagement
Minimum of working level knowledge of L&D theory and practice
Ability to problem solve effectively
Experience of providing paid consultancy services
Strong leadership and line management experience

Behaviours

We'll assess you against these behaviours during the selection process:

Communicating and Influencing
Managing a Quality Service

Technical skills

We'll assess you against these technical skills during the selection process:

Stakeholder Engagement
Commercial

Benefits

Alongside your salary of £59,440, College of Policing contributes £17,219 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

The College is a great place to work. We're passionate about our people and offer a wide range of benefits, including (but not limited to):

Defined benefit pension scheme with an average employer contribution of 27%
Up to 31.5 days holiday (this is in addition to 8 public holidays and 1 privilege day)
Continued professional development and structured career paths
Enhanced maternity, paternity and adoption leave
Flexi-time (for certain grades)
Benenden Healthcare
National Dental Plan
Discounts for on-line shopping
Free employee support line
Interest free season ticket loans
Rewards and recognition scheme
Learning and development tailored to your role.
An environment with flexible working options.
A culture encouraging inclusion and diversity.

We also have a number of thriving staff networks that provide the opportunity for advice, support and to drive change. A place to get your voice heard, share experiences and challenge our working practices to ensure equality of opportunity for all.

For more information about our benefits and staff networks, visit What we offer as an employer , College of Policing

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Vacancy reference: 7145

Interview date(s): we aim to conduct in person interviews w/c 26th May 2026. Interviews will be held at our Ryton campus in Coventry.

The interview process will include a 20-minute presentation (subject matter will be advised in advance) followed by both behavioural and technical questions.

An initial sift based on the lead behaviour "Communicating & Influencing” and the Personal Statement may be held if a large number of applications are received. Candidates who pass the initial sift may be progressed to a full sift or progressed straight to assessment/interview.
This role is available as a permanent post.

Alternatively, it is also available a secondment opportunity for 2 years to:

• colleagues employed directly by the College or the Civil Service. Please note you will be required to obtain the written support of your line manager prior to submitting your application.

• serving police staff at the equivalent rank of Chief Inspector who have their chief officer's approval. Chief Officer’s approval must be of NPCC rank, i.e., CC, ACC or DCC. Approval for a secondment must accompany an application.

Please ensure you return the attached secondment approval form either as an attachment when submitting your application or via email to recruitment@college.police.uk.

For further information on applying for a secondment please visit the “Secondments into the College” page.

How to apply and contact information:

For further information visit our ‘Work for us’ page.

What it's like working at the College of Policing If you would like to discuss the role in more detail please contact Emily Conway, Business Development Lead (Domestic) emily.conway@college.police.uk

We believe that a diverse workforce brings many benefits to the organisation including diversity of thought and improvements to the way we work internally and with partners and communities. We strive to be fully inclusive but we know there is more to do. We genuinely encourage people from all backgrounds and underrepresented groups to apply for this role.

We want to continually improve our recruitment processes and to remove any barriers to equal opportunities that could disadvantage those from particular backgrounds. In order for us to have the information to do this, we ask you to please complete the diversity section of the online application process. We use a “blind” shortlisting process and we hope that by using this method we will be able to promote greater diversity in our workforce and remove any subconscious decisions based on biases.

The College is committed to support the Greening Government Commitment and reducing our Environmental impact. We have a dynamic Environmental Management Plan in place which encompasses various objectives, including our pledge to reduce business travel. To support our green agenda we have, in phase one, installed Electric Vehicle Charging Points at our sites in Ryton (12 points) and Harperley Hall (4 points) alongside two at our Harrogate office. We encourage employees to become an Environment Champion to help with promoting and delivering our Environmental Management Plan. Our One Step Greener approach encourages all College staff to make small changes to create a better future for everyone.

Please note that in order to work for the College of Policing you must have the Right to Work in the UK with indefinite leave to remain. In addition, you will also be required to provide an address history in the UK for the preceding 5 years.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

UK nationals
nationals of the Republic of Ireland
nationals of Commonwealth countries who have the right to work in the UK
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

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Contact point for applicants

Salary range

£59,440 per year