Client Finance Team Manager

The Role

Do you see yourself making a difference in your local community?

Can you lead a high-performing team that supports some of our most vulnerable residents?

Does the idea of contributing to a fair, efficient Adult Social Care service appeal to you?

If yes, we have the perfect role for you!

Our Adult Social Care Division is looking for a passionate and dedicated Client Finance Team Manager to join our amazing service and help make a difference today!

About the Role:

This is an exciting opportunity to lead the Charging Team within Southwark Council’s Personal Budgets and Client Finance Service. With a strong focus on financial assessments, the team plays a critical role in reviewing financial assessment forms, calculating client contributions, and ensuring residents receive fair and accurate decisions on their eligibility for council-funded care.

As Client Finance Team Manager, you’ll be responsible for:

• Managing a team of seven Client Finance Caseworkers.
• Overseeing the processing of new financial assessments and ensuring supporting evidence is collected.
• Leading the review of historical cases to maintain accurate and up-to-date records.
• Ensuring assessments are completed fairly, efficiently, and in line with legislation and council policy.
• Contributing to Adult Social Care’s financial sustainability by ensuring accurate income collection.

About You:

We’re looking for someone with a strong understanding of financial assessment processes in Adult Social Care and the ability to lead and motivate a busy team. You’ll bring:

• Experience managing or supervising a finance or assessment-related team.
• A clear understanding of personal budgets, charging policies, and relevant legislation.
• Strong analytical, decision-making, and problem-solving skills.

• Excellent communication and interpersonal skills.
• A commitment to fairness, quality service delivery, and continuous improvement.

About the Team:

You’ll be joining a supportive and purpose-driven team at the heart of Southwark Council’s Adult Social Care Division, with a budget of over £120 million dedicated to improving lives in our community. Our Personal Budgets and Client Finance Service plays a vital role in ensuring equitable access to support and funding.

At Southwark, we’re committed to development, collaboration, and inclusion. You’ll have access to professional growth opportunities, supportive leadership, and the chance to make a real impact.

For detailed qualifications and requirements, please review the job description and person specification located at the bottom of the advert.

Contact Information:

For an informal discussion about the role, please contact Deborah Greenwood at deborah.greenwood@southwark.gov.uk

Additional Information:

This post requires a satisfactory Disclosure and Barring Service (DBS) DBS check at Enhanced level.

Benefits and more information:

In your role, we want you to feel supported, challenged and rewarded. You will benefit from our family-friendly policies including flexible working, home working, and a local government pension scheme, plus many other staff benefits. You will join a motivated, driven and supportive team that strives for excellence and values its members. You will also be part of a successful and high-achieving development team that is making a real difference to the lives of residents in the borough. For more information about the wide variety of benefits you can take advantage of please visit our Staff Benefits page.

Recruitment timetable

Advert close date: 11:59pm on 28th July 2025

Shortlisting date/s: 29th July 2025

Interview date/s: 7th August 2025

The closing date is given as a guide. We reserve the right to close this vacancy once a sufficient number of applications has been received. We strongly advise you to complete your application as soon as possible to avoid disappointment.

Guaranteed Interview Scheme:

As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role, and identify with one of the below criteria:

• Members of the Armed Forces and veterans
• Are currently in care, or have previously been in care
• If you consider yourself to be disabled or if you have a long-term health condition

We are an organisation who is passionate about our people and understands that richness of diversity is a requirement to provide the best possible services to our communities. This is demonstrated through our council-wide ambitious commitment to tackle racial inequality in our communities and workforce through our Southwark Stands Together programme. We particularly welcome applications from members of the Black, Asian and ethnic minority communities to increase representation at senior management level in the Council.

Attachments

• Client Finance Team Manager.docx