Collections Assistant

As a Collections Assistant, you’ll play a key role in supporting the day-to-day operations of the Collections team, where you’ll be responsible for providing administrative support to ensure processes run smoothly and to ensure effective service delivery is achieved and maintained.

What you’ll be doing

Your role will involve a wide variety of tasks, including entering data, handling correspondence, maintaining court diaries and files, and raising purchase orders. Part of your responsibility will also include managing the administration of electronic statements and dealing with credit refund requests by liaising with local authorities and tenants.

You’ll be actively involved in managing, logging and tracking correspondence, and keeping the team updated on overdue responses will also be part of your duties. Where required you’ll support with raising invoices and the collection of rechargeable repairs to ensure all debits are collected effectively and in a timely manner. Part of your role will also be to manage various email inboxes, including the universal credit inbox, and to maintain and manage the UC online portal ensuring timely responses to all verification requests.

Please note this is a 12-month Fixed Term Contract to cover maternity leave.

What we’re looking for

You’re a proactive team player with a passion for administration and customer service, with proven experience in:

• Previous experienced in a administrative / customer-focused environment
• Detail-oriented, with the ability to manage multiple tasks effectively
• Familiar with the basics of social housing (desirable)
• Comfortable using Microsoft Word and Excel
• Calm under pressure, building credibility and respect with internal and external stakeholders
• Resident and customer centric, putting them at the centre of everything you do
• Highly collaborative and a confident communicator, both written and verbal

Why Join Us?

When you join Peabody, you’re joining a team guided by our values, Be Kind, Do the Right Thing, Love New Ideas, Celebrate Diversity, Keep Our Promises, and Pull Together. We believe in creating a workplace where everyone feels supported, included, and empowered.

What We Offer

• 30 days’ annual holiday, plus bank holidays
• two additional paid volunteering days each year
• flexible benefits scheme, including family friendly benefits and access to a discount portal
• 4 x salary life assurance
• up to 10% pension contribution

Please read before applying:

You’ll need to be in the office for a minimum of 2 days per week.

As an employer, Peabody does not provide sponsorship as a licenced UK employer.

If this sounds like we are right for you and you’d love to be part of Peabody, we’d like to hear from you. Please apply now by submitting an anonymised CV and a short statement explaining why you’re the perfect fit for this role.

Interviews will be taking place in person at our Westminster Bridge Road office on the 4th June 2026.

If you have any questions about this role, please email Talent Specialist, Charlene at charlene.moore@peabody.org.uk

We reserve the right to close this advert early if we receive a high volume of suitable applications.