Commercial Waste Sales Advisor

Job Description

Job Title: Commercial Waste Sales Advisor
Salary: £33,531 - £38,052 per annum
Grade: D
Contract Type: Permanent
Working Hours: 37 hours per week

About the Department

The Commercial Waste Team forms a key part of Thurrock Council’s wider Waste & Recycling Services, delivering tailored waste and recycling solutions to businesses across the borough. The team focuses on service quality, environmental responsibility, and income generation to support the Council’s financial and sustainability goals. This role supports that mission by developing new business opportunities, building strong customer relationships, and ensuring high standards of service delivery.

About the Role

The Commercial Waste Sales Advisor will generate new business, manage existing customer relationships, and promote the Council’s commercial waste and recycling services. The role focuses on increasing revenue, improving customer satisfaction, and supporting sustainable waste management practices.

As the Commercial Waste Sales Advisor you will be responsible for:

• Sales & Business Development

  • Identify and pursue new commercial waste customers.
  • Conduct site visits to assess client needs and recommend suitable waste solutions.
  • Prepare and present quotes, tenders, and service proposals.

  Customer Relationship Management

  • Act as the main point of contact for trade waste customers.
  • Resolve queries and complaints in a timely and professional manner.
  • Build and maintain strong relationships with customers, suppliers, and internal teams.

  Contract Management

  • Ensure customer contracts are completed accurately and stored correctly.
  • Monitor contract performance and service delivery standards.

  Compliance & Environmental Standards

  • Ensure all services comply with waste legislation and environmental regulations.
  • Promote sustainable waste practices to clients.

  Collaboration & Reporting

  • Work closely with operational teams to support smooth service delivery.
  • Produce sales reports, forecasts, and market insights.
  • Support marketing campaigns and maintain the customer database.
  • Monitor competitor activity, market trends, and service developments.

  Performance & KPI Management

  • Meet individual and team sales targets.
  • Monitor KPIs including revenue growth, customer retention, and service uptake.
  • Adhere to Council and legal requirements relating to Quality, Environmental and Health & Safety standards.

This role offers the chance to make a real difference by driving growth in the commercial waste service while ensuring businesses receive reliable, compliant, and environmentally responsible waste solutions.

What We’re Looking For

We’re looking for someone who has:

• • Proven negotiation and sales skills, with the ability to influence, upsell, and secure new business.
  • Strong organisational skills, with the ability to plan, prioritise, and manage competing demands effectively.
  • Excellent data analysis and reporting abilities, including interpreting complex data and producing clear, meaningful performance metrics.
  • Proficiency in maintaining accurate records, spreadsheets, databases, and management reports.
  • A systematic and methodical approach to problem‑solving, identifying issues and implementing effective solutions.
  • Flexibility in working hours, with the ability to adapt to operational and customer needs.
  • In‑depth knowledge of waste legislation and regulatory requirements relevant to commercial waste services.
  • Strong communication skills, both verbal and written, with the ability to present information clearly and confidently.

• Legislation and of any other key practice standards

Essential Qualifications: N/A
DBS Check: Not Required

Benefits of Working with Us

At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:

• Generous annual leave entitlement
• Local Government Pension Scheme
• Flexible and hybrid working opportunities (where applicable)
• Ongoing training and professional development
• Employee assistance programme and wellbeing support
• Staff discounts and local offers
• A supportive and inclusive working environment

Important Dates

Closing Date (Redeployment Only): 2nd April 2026

Closing Date (Internal & External): 12th April 2026

Interview Date: w/c 13th April 2026

Additional Information

If you have any questions about the role or interview process, please contact:

Samantha Murphy , Waste Operations Manager

Samantha.murphy@thurrock.gov.uk

To view the Job Profile and Person Specification, please follow the link below:

Download Job Profile (PDF Document)

About us

Why Thurrock?

Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.

Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.

This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.

Our location

Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.

We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.

Thurrock is just half an hour journey away from the centre of London by train and well connected by road.

Staff benefits

We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.

Further information can be found here Employment benefits | Working for the council | Thurrock Council

Equality, Diversity & Inclusion

Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.

We serve a diverse community where people are different yet equal. Diversity underpins everything we do.

For further information about Thurrock Council please visit our website: Thurrock Council