Commissioning Support Officer

Working Pattern: Full Time

Interview Date/Type: 16/12.2026 In Person

SMART Working: We aim to offer flexibility wherever possible. Many of our colleagues work from home one or more days a week and/or adjust their hours. We call this SMART working - giving you the freedom to shape your working pattern around your life, whilst still delivering great outcomes. Speak with the hiring manager about the range of flexible working options available for this role.

About the Role

The Commissioning Support Officer role is a varied and key role in the All Age Commissioning Team of the Integrated Commissioning Directorate within the local authority. Supporting the role of the Commissioning Officer and Specialist Commissioner.

The successful candidate will provide support across the full commissioning cycle in relation to the older adults’ provision. You will manage a portfolio of Care Homes and Homecare providers in respect of Quality Assurance, utilising internal methods to benchmark quality and good practice and evidence for improvement work.

You will be required to have experience of Commissioning and Social Care within the field of Residential and Nursing, Discharge to Assessment and Homecare.

You will have the ability to develop strong, effective and mature working relationships with key stakeholders including provider organisations to help ensure the delivery of appropriate services.

You will keep up to date with the relevant regulations, policy and legislation relating to Care Standards. As a Commissioning Support Officer, you will work within a small team, supporting the Commissioning Officers to effectively manage contracts and oversee the performance and quality of provision within Trafford. This includes but is not exhaustive.

Complete quality assurance audits with providers and making recommendations regarding quality improvement.
Oversee quality improvement methods to provide assurances to senior leads.
Support with financial reconciliation, billing and invoicing issues and negotiations.
Support and investigate whistleblowing concerns, complaints, and safeguarding issues.
Liaise with health and social care colleagues to support discharge arrangement barriers.
Ensure that all services, internal and commissioned, deliver efficient and effective interventions which are evidence based and able to demonstrate impact and outcomes.
Support the implementation of commissioning arrangements for services, working across all relevant council, health and partner agencies.
Tackle and resolve complex issues through strong leadership and effective partnership working across the council, Health and partner agencies.
Support the procurement of new contracts and developments.
Undertake Homecare Brokerage duties.

About You

Are you passionate about adult’s health and wellbeing and have a passion for helping vulnerable adults? Do you want to work in a lively and fast paced environment where no two days are the same? Do you have an understanding, knowledge and experience of commissioning? Do you have an understanding of CQC Regulatory Requirements and Good Practice? Are you able to form professional relationships? Then we would like to hear from you!

Your style and approach will reflect our values and behaviours. You will be committed to continually learning & improving the way you do things to ensure effective outcomes; valuing and respecting others’ contribution, you will work together to deliver service; you will take ownership of your actions and strive to getting things right first time and learn from when things do go wrong; you will enjoy taking personal responsibility to resolve issues and change what you do and how you do it to make a difference.

You will be organised and efficient, with excellent communication skills, the ability to develop positive, professional relationships with a range of internal and external stakeholders and you will have good attention to detail. An understanding of commissioning is desirable and experience of working in an adult social care setting, using systems such as Liquid Logic and ContrOCC would also be helpful for this role.

Additional Information

This advert may close early if we receive a high number of applications, so please apply as soon as possible.

An enhanced DBS Check

Flexi policy applies to this role, however core hours are 08:30am to 4:30pm, and you may be required to work outside core hours.

Find Out More.

For the full details of this opportunity, please refer to the role profile linked below.

If you have any questions or would like an informal chat you can get in contact with the hiring manager, Emma Kilvert and or Rachel McDonald at emma.kilvert@trafford.gov.uk or Rachel.mcdonald@trafford.gov.uk or on Emma Kilvert 07891 780 191 or Rachel McDonald 07773075824.

About us...

Trafford is a vibrant, inclusive borough at the heart of Greater Manchester. Home to 235,000 residents, four thriving town centres, over 11,000 businesses, and 60+ parks and green spaces. We’re a place where community and opportunity meet. With excellent transport links, a proud heritage as the birthplace of the NHS, world-class sporting venues and outstanding schools, Trafford is a fantastic place to live, work, and thrive.

Why Trafford?

We’re more than just a local authority; we’re a team of passionate people committed to making a real difference. We deliver essential services that matter, from education and social care to business support, licensing, libraries and leisure and much more. No matter what your role is with us, you will help us to create a borough where all our “residents, businesses and communities thrive.”

Our Culture...

Our values are at the heart of everything we do. They’re not just words on a wall, they shape how we work together, make decisions, and support each other every day.

They help us create a workplace where everyone feels valued, heard, and inspired to do their best. If you share these values and want your work to have real purpose and impact, Trafford is the perfect place to grow your career.

What you'll love about working with us...

Alongside a competitive salary, we offer a wide range of benefits designed to support your wellbeing, development and work-life balance:

• Generous Leave: Start with 26 days of annual leave (plus bank holidays), with options to carry over or buy extra days.
• Flexible Perks: Discounts on car leasing, cycle to work, home tech, plus family friendly policies and hybrid working
• Invest in your future: Join our generous Local Government Pension Scheme for peace of mind.
• Grow with us: We'll support your development at every stage! Through leadership programmes like our EPIC Manager, LEAP into leadership and senior leadership. Plus, you'll have access to specialist qualifications and personal coaching to unlock your full potential.
• Wellbeing First: Guided wellbeing walks and “Tea and Talk” sessions, and events like World Mental Health and National Fitness Day.
• Connect with us: Connect with colleagues through our staff forums or join our Let’s Talk events to network, share ideas, and hear about the exciting work happening across our council.
• Be Celebrated: For all your hard work, ideas and contributions through at our annual Time to Shine event, our cheers for peers’ scheme or through our EPIC Star Awards.

Key Information...

• Pre-Employment Checks: If offered a role, as a minimum we’ll need to verify your right to work in the UK, receive two satisfactory references, and medical check. Trafford Council is committed to safeguarding and promoting the welfare of children and young people and expects all staff and volunteers to share this commitment. All post holders are subject to pre-employment safeguarding checks, including an enhanced Disclosure and Barring Check.
• Please note: We are not a licensed sponsor and will not be able to support with your work visa.
• Privacy Notice: We respect your privacy. For details on how we collect, process, and protect your data, please click here: Recruitment and employment privacy notice | Trafford Council privacy notice | Trafford Council

Make an Impact. Apply Today.

If you are passionate about making a difference and want to be part of a team shaping a better Trafford for our residents, businesses and communities then we'd love to receive an application from you.

We want everyone to feel confident and supported throughout our recruitment process. If you need any help, adjustments or support at any stage, please get in touch with us at recruitment@trafford.gov.uk

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