Community Safety Business Support Officer

• Community_Safety_Business_Support_Officer_-_Candidate_Pack

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Dartford Borough Council values its staff and in return offers them the opportunity to ‘make a difference’ and go home at the end of the day with a very real feeling of accomplishment.

We are looking for an organised, proactive and customer-focused individual to provide high quality business support to the Community Safety Unit and help us deliver a professional, responsive service that supports safer communities.

As the Community Safety Business Support Officer, you will act as the first point of contact for Community Safety mailboxes and telephone enquiries, triaging and resolving routine queries, and escalating sensitive or complex matters appropriately. You will help ensure responses meet service standards and deadlines, and that customers and partners receive a professional, timely service.

You will provide day-to-day administrative support to Community Safety Manager and Officers, including managing correspondence, maintaining workflows, and supporting the effective organisation of the team’s activities. This will include coordinating internal and external meetings, including multi-agency meetings: arranging venues/virtual meetings, preparing and circulating agendas and papers, taking accurate minutes, and maintaining action logs to support timely follow-up.

The role involves maintaining accurate, secure and auditable records (digital and paper), including scanning and filing, in line with records management and information governance requirements. You will handle sensitive information professionally and with discretion, including information relating to incidents, enforcement activity, victims and vulnerable individuals, ensuring confidentiality, data protection and safeguarding requirements are followed at all times.

You will use Microsoft 365 applications (including Outlook, Word, Excel, Teams and SharePoint) and relevant service systems to produce correspondence, documents, spreadsheets and routine reports to required timescales. You will input, update and quality-check data on relevant systems, collate statistics and performance information, and support service monitoring, reporting and decision-making.

You will also provide financial and procurement support, including raising purchase orders, receipting goods and services, processing invoices, maintaining budget trackers, and supporting recharges in line with the Council’s financial regulations.

In addition, you will support delivery of community safety initiatives by coordinating administration for projects, campaigns, events and consultations (for example bookings, materials, attendance lists and evaluations), including practical logistical support as required. You will also provide administrative support to the Dartford Town Against Crime Intelligence Manager, as required to support effective delivery of the scheme.

You will be competent in a number of computer programs, primarily Microsoft, Outlook, Word and Excel, with the ability to quickly learn new systems and software. You will be educated to at least ‘GCSE’ standard or equivalent.