Compliance & Enforcement ID Verification Deputy Manager

Job summary

We have some exciting, new opportunities to join the Compliance & Enforcement ID Verification Team, focussing on driving up compliance with the new legal requirements and designing and implementing robust and proportionate enforcement action against non-compliance with the Companies Act.

In your role as Deputy Manager, you’ll be responsible for overseeing compliance with ID legal requirements, ensuring that all companies that must comply, do so. The work will involve translating legal requirements into strategic approaches and practical operational delivery, and monitoring compliance over time.

In this role you will develop a deeper understanding of service users and design initiatives and campaigns to continuously improve compliance. As we grow, you will refine and iterate processes, policies and procedures to encourage users to self-serve and get it right first. And you will design strategic and targeted activities and analyse more complex cases of suspected ID error and fraud to deter and disrupt crime. Ultimately ensuring we strike the right balance between economic growth and robust and proportionate regulation.

As a member of the Compliance and Enforcement ID Verification team, this role is key in designing and delivering our approaches to compliance and enforcement and ensuring we develop a Compliance and Enforcement Service that is fit for our new role in government.

If you are interested in joining us, please apply!

Job description

Deputy Service Managers support the delivery and development of our ID Verification and Reverification Compliance and Enforcement work, within the intelligence and law enforcement Directorate.

The role will involve developing and overseeing the implementation of our approach to ID compliance and enforcement set out in the Companies Act. This will include ensuring that we inform all those required to comply with ID Verification, using a range of methods to reach people. For those who need support to comply, you will design approaches and targeted initiatives to obtain their compliance and will monitor and evaluate this over time and refine and iterate approaches to drive up compliance. For those who fail to comply on an ongoing basis and where we find evidence of fraud and misuse, the role will include designing and overseeing enforcement action to tackle crime. As well as drive up compliance, you will balance this with driving up the quality of information being submitted by companies, designing ways to improve the accuracy, timeliness, and completeness of ID data. In this way you will directly contribute to the registrar’s objectives as set out in the legislation.

The key responsibilities will include:

• Understand the key deliverables of the services and help ensure the effective and efficient delivery of them.
• Identify and manage any delivery issues and escalate where appropriate, and support service managers in managing and delivering to the Service Owner’s requirements.
• Oversee and manage non-compliance cases, working closely with operations, legal and policy colleagues, as well as external partners.
• Provide accurate and timely advice and support to colleagues across teams on case queries and referrals, taking the initiative on novel or unplanned work, and ensuring joined up and system wide solutions to new or challenging areas.
• Support the service managers on a range of projects. This will also mean acting as a deputy Senior Responsible Owner (SRO) of projects.
• Actively contribute and support the delivery of projects, including the preparation and delivery of documentation, meetings and workshops, both internal and external.
• Support effective stakeholder engagement with internal and external users, maintaining good relationships with key stakeholders to continually improve the efficacy of the services and deliver the policy outcomes.
• Prepare draft responses to correspondence and lines to take, ensuring that responses are timely, clear and accurate, and in line with our framework and approach and core messages.
• Use customer insight and user research to inform and drive service enhancements.
• Collate and analyse data and trends, identifying route causes and issues, making practical and sound recommendations for problem solving and service improvement.
• Contribute to the development and delivery of strategies and approaches post transition and for future phases, working in collaboration.
• Act as a point of contact for the IDV Compliance & Enforcement Service team, providing quality and timely services across the business to operational processes, project actions, and wider queries and questions

About the team

The IDV Compliance and Enforcement team is responsible for setting the strategy and approaches to non-compliance with legal requirements. We are part of the Intelligence and Law Enforcement and Engagement Directorate.

This is an exciting time to work at Companies House. As well as delivering on an organisational wide digital and data transformation, Companies House is seeing the biggest changes to the way that it has operated since it was established. We have recently implemented the new Register of Overseas Entities as a result of the Economic Crime (Transparency and Enforcement Act) 2022 and we are now implementing major measures through the Economic Crime and Corporate Transparency Act 2023.

Our extensive programme of implementing the legislative reforms will see us exercising several new powers to improve the integrity of the company information we receive, hold and share, but also these reforms place Companies House at the heart of the cross-government approach to tackling Economic Crime.

The Registrars’ objectives are to:

• ensure that any person who is required to deliver a document to the registrar does so (and that the requirements for proper delivery are complied with);
• ensure that information contained in the register is accurate and that the register contains everything it ought to;
• ensure that records kept by the Registrar do not create a false or misleading impression to members of the public;
• prevent companies and others from: carrying out unlawful activities; and facilitating the carrying out of unlawful activities

Where you will be working

You will be aligned to our Cardiff office, where you will be expected to attend on a regular basis. For this role, you will be required to attend the office a minimum of once a week. Your manager will agree regular patterns of attendance with you; however, you may be required to make yourself available to attend the office more frequently when required to meet business needs.
Our hybrid approach to the way we work provides opportunities for you to be adaptable in the way you work so that you can achieve a healthy balance between your work and home life.

Working Hours

Due to the nature of the role and team structure, this is only a full-time position of 37 hours per week however, we can consider applications from those looking to work compressed hours.

To be eligible for this role you also need to meet our Nationality requirements which are outlined below, and successful candidates must meet the security requirements for Security Clearance (SC) before they can be appointed. To gain (SC) you will need to have been a UK resident for a minimum of 3 years out of the last 5 years.

Further information can be found below.

Companies House also cannot offer Visa sponsorship to candidates through this campaign.

Person specification

We are looking for a candidate who has:

• Experience in a compliance and enforcement environment, particularly within a regulatory or public service context, alongside experience in policy, strategy, or counter fraud.
• A clear understanding of how to translate policy, legislation, and user needs into practical and effective service delivery.
• Strong interpersonal and communication skills, with the ability to build effective working relationships and engage confidently with colleagues and stakeholders at all levels to achieve service outcomes.
• Sound judgement and decision-making skills, with the ability to gather, analyse, and interpret information to make well-documented and evidence-based decisions.
• Demonstrable skills and experience in writing clear, concise and accurate papers including strategies, policies and guidance
• A proactive and analytical mindset, with a strong commitment to compliance and enforcement principles, focused on continuous improvement and delivering value for money
• Experience of leading and managing others to meet current and future skills requirements.

Behaviours

We'll assess you against these behaviours during the selection process:

• Communicating and Influencing
• Making Effective Decisions
• Delivering at Pace

Benefits

Alongside your salary of £46,744, Companies House contributes £13,541 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

Join us at Companies House and experience the difference of working within a culture that values you, not only as an employee, but as an integral part of our Companies House team.

We believe that our success is driven by the well-being and satisfaction of our team members at all levels of the organisation. At Companies House we’re committed to providing a comprehensive benefits package that goes beyond the ordinary, ensuring your career journey with us is not only fulfilling, but also rewarding. We pride ourselves on offering a quality work-life balance with our employee wellbeing being central to our working practices.

Head to Our benefits - Working for us - Recruitment (companieshouse.gov.uk) to find out more about the fantastic benefits package we have at Companies House.

We celebrate diversity...

As an equal opportunity employer, we celebrate diversity, being committed to ensuring we’re representative of the citizens we serve and creating an inclusive environment. Everyone in Companies House brings something different, and so will you. To fulfil our commitment to recruiting and attracting diverse talent we welcome applications from underrepresented groups. We also welcome applications from Welsh speakers.

We are proud to be a disability confident leader. Our recruitment process is fully inclusive and we can make adjustments as needed through our process. These could include having an interview buddy, extra time at interviews/assessments and receiving interview questions in advance, to name a few. We will be happy to discuss any person-centred adjustments, please contact us by emailing recruitmentCH@companieshouse.gov.uk

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Strengths and Experience.

In your application form we’d like you to:

1. Tell us about your employment history, including key responsibilities and achievements.

1. Write a personal statement of 1,000 words with examples to demonstrate the criteria listed in the Person Specification.

We will be sifting looking through your employment history and personal statement for evidence of the following sift criteria:

• Experience in a compliance and enforcement environment, particularly within a regulatory or public service context, alongside experience in policy, strategy, or counter fraud.
• A clear understanding of how to translate policy, legislation, and user needs into practical and effective service delivery.
• Strong interpersonal and communication skills, with the ability to build effective working relationships and engage confidently with colleagues and stakeholders at all levels to achieve service outcomes.
• A proactive and analytical mindset, with a strong commitment to compliance and enforcement principles, focused on continuous improvement and delivering value for money

We’re committed to being diverse and inclusive, so please make your application anonymous by removing all identifying personal information (such as names) from your employment history and statements.

Sift Process

• We’ll carry out a sift of applications. We may raise the score required at sift stage to progress to interview if we receive a high number of applications.
• Also, if we receive a high volume of applications, we will carry out a pre-sift, using the employment history, on your demonstration of: Experience in a compliance and enforcement environment, particularly within a regulatory or public service context, alongside experience in policy, strategy, or counter fraud.
• At sift we may choose to take through the highest performing candidates to the next stage. If, after the final stage is completed and roles are unfilled, we will proceed to invite lower scoring candidates to interview.
• Successful candidates at sift will be invited to an in-person interview at the Cardiff office.

Interview Process

• Companies House uses a blended interview technique, allowing us to find out more about you. We use the Success Profile framework and at interview we will use Success Profiles assessing the Behaviours, experience and technical skills listed in the advert and Strengths.
• There will be a presentation as part of the interview. Further information will be provided to candidates selected for interview.
• A reserve list may be held for up to 12 months from which further appointments may be made for the same or similar roles.
• If after interviewing you are not found appointable at the advertised grade you may be offered the lower grade role if you are considered to meet the skills, experience and behaviours for the lower level. The benchmark for appointing to the lower grade is set at the start of each campaign. All offers will be made in merit order.

Our recruitment process is underpinned by the principle of recruitment based on fair and open competition with decisions made based on merit, as outlined in the Civil Service Commissioners’ Recruitment Principles.

Key dates (dates are indicative only and could be subject to change)

• Closing Date: 15 March 2026 (at 23:55)
• Sift/Shortlist: w/c 16 March 2026
• Interview: 26 March 2026

Artificial Intelligence (AI)

We understand that you might use AI and other resources for your application; however, please ensure all information you provide is factually accurate, truthful, and original and doesn’t include ideas or work that isn’t your own. This is so that your application is authentically and credibly your own. Your application may be rejected if evidence of plagiarism or reliance on AI is detected. Examples include presenting the ideas and experience of others, or generated by artificial intelligence (AI), as your own. If you are invited to interview, please be aware the use of AI tools is prohibited (including recording or note taking) and any suspected use may result in the termination of your interview and subsequent withdrawal from the campaign.

More information on the ways you should and shouldn’t use AI can be found here.

Sponsorship

Companies House cannot offer Visa sponsorship to candidates through this campaign. Companies House holds a Visa sponsorship licence but this can only be used for certain roles and this campaign does not qualify. Should you apply for this role and require sponsorship, your application may be rejected, and any provisional offers of employment withdrawn.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Jade Palmer
• Email : recruitmentch@companieshouse.gov.uk

Recruitment team

• Email : recruitmentch@companieshouse.gov.uk

Further information

We welcome applications from Welsh speakers.

Selection for appointment to the Civil Service is on merit, on the basis of fair and open competition, as outlined in the Civil Service Commission’s Recruitment Principles. In accordance with the Civil Service Commissioners’ Recruitment Principles, our recruitment and selection processes are underpinned by the requirement of appointment on the basis of merit by fair and open competition. If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint, you should contact infopoint@companieshouse.gov.uk in the first instance. If you are not satisfied with the response you receive you can contact the Civil Service Commission .

info@csc.gov.uk

Civil Service Commission, Room G/8, 1 Horse Guards Road SW1A 2HQ