Configuration Manager Level 2 (Analyst)

Job summary

Please note this role requires you to pass Security Check clearance. For further information, please see 'Selection process details'.

Would you enjoy designing and developing Configuration Management services and tools shape the future of digital public services?

Do you enjoy motivating and coordinating teams?

DWP (Department for Works and Pensions) Digital are looking to recruit into the following key role: Configuration manager level 2 (Analyst).

We’re looking for a motivated and detail oriented Configuration Manager to join our dynamic DWP Digital team. In this key role, you’ll help design and develop Configuration Management services and tools that support some of the UK’s most vital digital platforms.

As part of the Configuration Management Team, you’ll play a central role in managing and evolving our Configuration Management Database (CMDB) ensuring it provides accurate and reliable data.

You will be part of the team who own, manage and set the direction for Configuration Management and CMDB utilisation. This is an incredibly important time for the Configuration Management team, supporting the strategic high level digital programme of activity to ensure we have all relevant data in CMDB to underpin stakeholder requirement.

You’ll work on both day to day operations and long term improvements, contributing to the delivery of our Configuration Management roadmap and supporting the ongoing needs of digital products and services across DWP.

This is your chance to make a real impact supporting millions of users while developing your skills in a forward thinking, collaborative environment.

If this sounds like you, apply today!

Job description

You will provide technical support and assistance to infrastructure, IT Operations and transition projects. You will be assisting in the delivery of a first class service and maintaining consistent levels of capability as required by the organisation.
You will also be responsible for adherence to Configuration Management policy and standards governing and ensuring maintenance and integrity of Configuration Items (CIs) along with their attributes and relationships.

As a Level 2 Configuration Manager (analyst), you will develop and implement Configuration Management plans and procedures in accordance with defined organisational policies and standards. This will entail agreeing the scope of plans and procedures with stakeholders and ensuring that changes to plans and procedures are properly impacted and communicated. You will identify, track, control, audit and report on configuration items and associated data in accordance with the plans and procedures that you have defined.

You will monitor configuration management procedures to ensure that they are fit for purpose and evaluate existing configuration management systems, instigating improvement actions as required. Working with stakeholders, you will optimise the day to day capture and use of configuration items and associated data. You will configure and maintain tools in support of configuration management processes and report on the status of configuration management processes and data. This will include providing management information on process effectiveness.

The roles and responsibilities for this position include, but are not restricted to:

• Developing configuration management standards, plans, processes and procedures based on organisational policies and standards.
• Agreeing the scope of configuration management standards, plans, processes and procedures with stakeholders to optimise the capture and use of configuration management data.
• Evaluating existing configuration management systems.
• Managing configuration management plans and ensure that changes to them are properly impacted, approved and communicated.
• Proposing and agreeing the configuration items to be uniquely identified with naming conventions, plan their population in the Configuration Management System and ensure compliance with identification standards
• Developing and applying processes, techniques and tools to capture, track, correct and report on configuration items and associated data to ensure for accuracy, completeness and availability.
• Supporting the creation of formal Configuration Management baselines.
• Using Configuration Management data to carry out impact assessment of changes and provide team approval for changes where applicable.
• Verifying implemented changes to protect against unauthorised change.
• Updating configuration item data as part of the implementation of approved changes.
• Ensuring that process interfaces with other functions are clearly defined.
• Auditing configuration management data to check for accuracy and address / recommend corrective actions.
• Reporting on the status of configuration management data and process performance.
• Making use of automation where possible to increase process efficiency and accuracy.
• Carrying out routine housekeeping of the Configuration Management System.
• Building and maintain relationships with key stakeholders.
• Supporting continuous improvement of Configuration Management processes and procedures.
• Identifying risks and issues, escalating them via your manager or the relevant stakeholder as appropriate.
• Performing agreed line management activities for any direct reports including promoting team-working and training.

Please note: As part of the role, you may be required to travel regularly to the other digital hubs. The frequency of this will be discussed further should you be successful.

Person specification

When giving details in your employment history and personal statement you should highlight your experience in line with essential criteria below:

• Proven track record of IT Configuration Management (CMDBs), working knowledge with proven demonstrable experience in similar roles delivering an effective CMDB in a complex environment using industry standard data models.
• Working knowledge of a service management framework, preferably ITIL.
• Proven track record of implementation, negotiation, and delivery with stakeholders at all levels.
• Proficient with ServiceNow, Microsoft Office programs, especially Excel, and associated software tools.
• Evidence of ownership and accountability for the delivery of outcomes and process optimisation using problem solving techniques, data and insight to support effective and informed decision making in a fast paced environment.

If you would like to learn more about the role, please contact Aisha.gultasab@dwp.gov.uk

Behaviours

We'll assess you against these behaviours during the selection process:

• Managing a Quality Service
• Making Effective Decisions

Technical skills

We'll assess you against these technical skills during the selection process:

• Creation of Configuration Management Policies, Plans, Processes and Procedures
• Identification/Population of Configuration Items
• Control of Configuration Items
• Design and execution of Configuration Audits
• Status Accounting and Reporting of Configuration Item Data

Benefits

Alongside your salary of £44,447, Department for Work and Pensions contributes £12,876 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

We also have a broad benefits package built around your work-life balance which includes:

• Working patterns to support work/life balance such as job sharing, term-time working, flexi-time and compressed hours.
• Generous annual leave – at least 25 days on entry, increasing up to 30 days over time (pro–rata for part time employees), plus 9 days public and privilege leave.
• Support for financial wellbeing, including interest-free season ticket loans for travel, a cycle to work scheme and an employee discount scheme.
• Health and wellbeing support including our Employee Assistance Programme for specialist advice and counselling and the opportunity to join HASSRA a first-class programme of competitions, activities and benefits for its members (subscription payable monthly).
• Family friendly policies including enhanced maternity and shared parental leave pay after 1 year’s continuous service.
• Funded learning and development to support progress in your role and career. This includes industry recognised qualifications and accreditations, coaching, mentoring and talent development programmes.
• An inclusive and diverse environment with opportunities to join professional and interpersonal networks including Women’s Network, National Race Network, National Disability Network (THRIVE) and many more.

Hybrid Working

This role may be suitable for hybrid working, which is where an employee works part of the week in their DWP office and part of the week from home. This is a voluntary, non-contractual arrangement and your office will be your contractual place of work.

If a hybrid working arrangement is suitable for the role and for you, you will normally be required to spend a minimum of 60% of your contracted working hours from your DWP office.

If you have a disability, caring responsibilities, or other circumstances that may affect your ability to meet the minimum office attendance requirement, please discuss this with us using the contact details in this advert.

Salary Information

New entrants to the Civil Service will join on band minimum.

Existing Civil Servants who secure a new role on lateral transfer should maintain their current salary.

Existing Civil Servants who gain promotion will move to the bottom of the grade pay scale or receive a 10% increase in salary, whichever is greater.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours, Experience and Technical skills.

Stage 1: Application

Your application will consist of three parts:

1. A Personal Details application form.

2. Employment history - this should contain your work experience and any skills, qualifications and accomplishments relevant to the jobs you have completed based on the essential criteria.

3. Personal statement - up to 1250 words. This statement should be used to provide examples of how you meet the essential criteria listed in the Person specification.

Further details around what this will entail are listed on the application form.

Ensure that all examples provided in your statement are taken directly from your own experience and that you describe the examples in your own words. If you choose to use gen-AI to support your statement, you must follow the guidelines outlined in the Artificial intelligence and recruitment guide.

The sift panel will use the information in your employment history and personal statement to assess your experience, skills and knowledge against the essential criteria.

You will be provided with one combined overall assessment score for both your CV and Personal Statement.

For Hints and Tips on completing your application visit Applying for jobs at DWP Digital.

Applications will be sifted at regular intervals from the date the posts are advertised. Please apply as soon as you can, do not wait until the end of the campaign.

Important Information

• You will be asked to complete your employment history. Any information that you would customarily share on a CV should therefore be entered onto the application form.
• Personal details that could be used to identify you including your name, contact details and address must be removed for your application to be considered.
• If your employment history/personal statement contains any personal details your application will be withdrawn.

Stage 2: Interview

If you’re successful at sift stage you will be invited to a video interview via Microsoft Teams. There, you will be assessed against the following Behaviours.

• Managing a Quality Services
• Making Effective Decisions

You will also be assessed against the following Technical Skills.

• Creation of Configuration Management Policies, Plans, Processes and Procedures.
• Identification/Population of Configuration Items
• Control of Configuration Items
• Design and execution of Configuration Audits
• Status Accounting and Reporting of Configuration Item Data

Interviews will take place from late February 2026. Interview dates to be confirmed.

Further Information

Find out more about Working for DWP

If high application volumes are received, the benchmark for candidates to proceed to the next stage may be raised. In line with our commitment to the Disability Confident Scheme (DCS), we aim to advance all candidates applying under the DCS who meet the minimum standard. However, we may only progress those candidates who best meet the required standards.

A reserve list may be held for a period of 6 months from which further appointments can be made.

All successful candidates and those placed on reserve will be posted in merit list order by location.

For these vacancies, we strongly recommend that applicants consult with an immigration specialist or qualified advisor to assess their eligibility for Visa Sponsorship before deciding to apply. Please note that while we consider sponsorship requests in accordance with current DWP guidance and Home Office policy, sponsorship cannot be guaranteed.

Security Clearance Requirement

You must meet the security requirements before you can be appointed. The level of security needed is security check.

For further information on National Security Vetting please visit the Demystifying Vetting website.

Applicants for this post must have lived in the UK for 5 years or more during their lifetime for DWP to accept National Security Vetting applications at the Security Check (SC) level. Requests to apply for SC will always be supported where people have lived in the UK for the last 5 years but will be subject to a pre-assessment if they have lived outside the UK during this period.

The Civil Service values honesty and integrity and expects all candidates to abide by these principles. Please ensure that all examples provided in your application are taken directly from your own experience and that you describe the examples in your own words. Applications will be screened and if evidence of plagiarism or copying examples/answers from other sources is found, your application will be withdrawn. Internal DWP candidates may also face disciplinary action.

Reasonable Adjustment

At DWP we value diversity and inclusion and actively encourage and welcome applications from everyone, including those that are underrepresented in our workforce.

We consider visible and non-visible disabilities, neurodiversity or learning differences, chronic medical conditions, or mental ill health. Examples include dyslexia, epilepsy, autism, chronic fatigue, or schizophrenia.

If you need a change to be made so that you can make your application, you should: Contact Government Recruitment Service via DigitalRecruitment.grs@cabinetoffice.gov.uk as soon as possible before the closing date to discuss your needs.

Complete the “Reasonable Adjustments” section in the “Additional requirements” page of your application form to tell us what changes or help you might need further on in the recruitment process. For instance, you may need wheelchair access at interview, or if you’re deaf, a Language Service Professional.

For further information on reasonable adjustments, terms and conditions and how we recruit visit the How we recruit page.

Feedback

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

This vacancy is part of the Great Place to Work for Veterans (opens in a new window) initiative.The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Aisha Gultasab
• Email : Aisha.gultasab@dwp.gov.uk

Recruitment team

• Email : digitalrecruitment.grs@cabinetoffice.gov.uk

Further information

Appointment to the Civil Service is governed by the Civil Service Commission Recruitment Principles. If you wish to make a complaint, please find further details here: https://careers.dwp.gov.uk/how-we-recruit/.

Attachments

DWP Terms and Conditions January 2024 Opens in new window (docx, 17kB)Success-Profiles-Candidate-Overview Opens in new window (pdf, 635kB)