Consensus Service Delivery Manager

Job summary

The Immunisation and Vaccine Preventable Diseases Division is responsible for the national surveillance of most vaccine preventable infections. Since April 2013, the department has an additional role in providing technical support to the Department of Health and Social Care and the NHS in planning and delivering the national immunisation programme. The department also evaluates the programmes by generating high quality data on disease incidence, vaccine coverage, age-specific immunity, vaccine efficacy and safety and analysis of vaccine policy options (with the statistics and modelling department).

The department oversees the national distribution and clinical use of immunoglobulins and supports or leads outbreak investigations. In conjunction with NHS Blood and Transplant, they are responsible for the surveillance of infections in blood, tissue and cell donors, and transfusion recipients that contributes to blood safety.

Surveillance of vaccine preventable diseases and vaccine coverage data are vital components of the evaluation of vaccination programmes in the UK. This data informs the understanding of the epidemiology of different infections and the public health impact of vaccination programmes and help develop and improve control strategies

Working for your organisation

We pride ourselves as being an employer of choice, where Everyone Matters promoting equality of opportunity to actively encourage applications from everyone, including groups currently underrepresented in our workforce.

UKHSA ethos is to be an inclusive organisation for all our staff and stakeholders. To create, nurture and sustain an inclusive culture, where differences drive innovative solutions to meet the needs of our workforce and wider communities. We do this through celebrating and protecting differences by removing barriers and promoting equity and equality of opportunity for all.

Please visit our careers site for more information https://gov.uk/ukhsa/careers

Job description

The CONSENSUS Audit’s main aims are to compare the antibody responses in older adults receiving COVID-19, Influenza and RSV, and other vaccines as part of the current UK adult vaccination programme. These findings are regularly fed back to JCVI (Joint Committee on Vaccination and Immunisation) and are required to inform policy decisions on the UK Vaccine programme.

The post holder will lead operations and logistics of the CONSENSUS Audit and assist scientific and medical staff in the collection of biological samples and contextual data in analysis of the response to the various vaccines. The main location of the role being based in office at UKHSA’s Colindale facility, whilst also having the capability to visit sampling locations across North West London with flexibility.

This will include coordinating and sending out of specimen sampling kits to a variety of health care locations, correspondence with sampling locations and further logistical connections and administrative assistance at sampling locations. As well as correspondence with audit participants over the phone and via email to book sampling appointments. The post-holder may be required to telephone GP surgeries, laboratories, hospitals and respond to queries from the participants of the audit.

Specific project delivery duties

• Lead on specific programmes and services, particularly the CONSENSUS Audit.
• Monitor the progress of a specific project/programme.
• Evaluate and assess the impacts of risks, monitor and manage those risks and escalate risks to audit team as required.
• Provide business planning advice for CONSENSUS Audit by ensuring that project information systems are kept up to date and are in accordance to the relevant project management standards.
  Initiate and implement plans, organise activities taking into account interdependencies and deadlines, making modification to plans as required.
• Contribute to the production of timely and accurate reports on programme performance by producing update reports on specific project/programme area of expertise.
• Assess project performance, making decisions on appropriate actions where project deviates from project standards.

Stakeholder engagement

• Initiate, develop and maintain stakeholder relationships at all levels.
• Actively promote and carry out collaborative working across teams.

Line management/matrix management

• Line management of project officers at HEO, EO and, AO levels if relevant to post.
• Work with multi-organisational teams across the Chief Medical Advisor group, supporting other staff to deliver the audit objectives.
• Deputise for the Audit Consultant Lead.

Quality improvement

• Promote quality improvement of all aspects of the CONSENSUS Audit
• Provides input to and implements policies and procedures within the scope of the Audit
• Responsible for ensuring adherence to budget, on-going monitoring of expenditure against budget.

Key Working Relationships

The post holder will develop working relationships and communicate regularly with a wide range of individuals, clinical and non-clinical, internal and external to UKHSA. This will include;

Internal

• Audit Project Team
• Consultants
• Laboratory Heads
• Other UKHSA directorates

External

• External stakeholders
• Department of Health
• Academic and research partners
• Local government (various)
• Suppliers
• GP Networks
• Audit participants

Please note the above is not exhaustive

Person specification

Essential Criteria

• Professional experience in high level admin and/or project management/involvement
• Project Management (e.g. Prince2 Practitioner) or relevant experience managing long-term complex, multi-stakeholder projects through to delivery
• Experience of working in health projects or programmes
• Experience of managing multiple, complex projects using project management tools and techniques
• Effective communication with variety of stakeholders, such as public sector bodies, government departments, academic experts, national third sector organisations to align diverse perspectives with project aims and objectives
• Ability to provide and receive sensitive information and to communicate this to senior stakeholders and large groups
• Experience of working in projects delivered in partnerships
• Experience of working in a change environment
• Ability to manage multiple projects, to prioritise effectively with the tenacity to work under pressure whilst meeting conflicting deadlines
• Ability to motivate team members and influence others in more senior positions
• Good written and oral communication skills
• Good presentation skills
• Able to line manage staff, allocate work and to motivate them to deliver agreed objectives
• Working knowledge of Microsoft Office with intermediate keyboard skills
• Works to achieve agreed objectives, directing own workload and activities within the organisational policies
• An understanding of and commitment to equality of opportunity and good working relationships, both in terms of day-to-day working practices, but also in relation to management systems
• Able to travel throughout the region and country as required
• An understanding of and commitment to equality of opportunity and good working relationships

Desirable Criteria

• Experience of working with members of the general public in a study setting
• Experience with blood collection kits
• Experience of study-based communication with study participants through newsletters and emails
• Experience of managing the logistics of a multi-site study including service agreements with external sites
• Experience of record keeping for a national study and reporting to senior colleagues on study KPIs

Benefits

Alongside your salary of £46,310, UK Health Security Agency contributes £13,416 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• Learning and development tailored to your role
• An environment with flexible working options
• A culture encouraging inclusion and diversity
• A Civil Service pension with an employer contribution of 28.97%

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Competency based

This vacancy will be assessed using a competency-based framework which will assess your qualifications, knowledge and experience and / or skills and abilities outlined in the essential criteria.

Stage 1: Application & Sift

You will be required to complete an application form. You will be assessed on the listed 18 essential criteria, and this will be in the form of a:

• Application form (‘Employer/ Activity history’ section on the application)

• 1500 word supporting statement.

This should outline how you consider your skills, experience and knowledge provide evidence of your suitability for the role, with reference to the essential criteria.

You will receive a joint score for your application form and statement. (The application form is the kind of information you would put into your C.V –please be advised you will not be able to upload your CV. Please complete the application form in as much detail as possible). Please do not email us your CV.

Healthjobs UK has a word limit of 1500, but your supporting statement must be no more than 1500 words. We will not consider any words over 1500 words.

Longlisting: In the event of a large number of applications we may longlist into 3 piles of:

• Meets all essential criteria
• Meets some essential criteria
• Meets no essential criteria

The pile(s) ‘Meets all essential criteria’ and ‘Meets some essential criteria’ will proceed to shortlisting.

Shortlisting: In the event of a large number of applications we may conduct an initial sift, on the lead criteria of:

• Experience of managing multiple, complex projects using project management tools and techniques
• Good written and oral communication skills
• Effective communication with variety of stakeholders, including NHS, local and national government departments, senior academic experts and large national third sector bodies influencing the agenda to bring them in line with the project aims

Desirable criteria may be used in the event of a large number of applications/large amount of successful candidates.

If you are successful at this stage, you will progress to interview & assessment.

Feedback will not be provided at this stage.

Stage 2: Interview

Competency Based

You will be invited to a face to face interview. As face to face interviews are planned, in exceptional circumstances, we may be able to offer a remote interview.

Knowledge, experience, skills & abilities will be tested at interview

You will be asked to prepare and present a 5-10 minute presentation at the start of your interview. The subject of this will be sent to you prior to interview

Interviews dates to be confirmed and will be held at

Scientific Campus Colindale
61 Colindale Avenue
London
NW9 5EQ

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Reasonable Adjustments

The Civil Service is committed to making sure that our selection methods are fair to everyone. To help you during the recruitment process, we will consider any
reasonable adjustments that could help you. An adjustment is a change to the recruitment process or an adjustment at work. This is separate to the Disability
Confident Scheme. If you need an adjustment to be made at any point during the recruitment process you should contact the recruitment team in confidence as soon
as possible to discuss your needs. You can find out more information about reasonable adjustments across the Civil Service here: https://www.civil-service careers.gov.uk/reasonable-adjustments

Location

Please note hybrid working is not available for this role.

This role is being offered as office/lab based at our Scientific Campus in Colindale. Based at our scientific campus, you will be required to have a Counter Terrorism Check security vetting check as a minimum. For meaningful National Security Vetting checks to be carried out individuals need to have lived in the UK for a sufficient period of time. You should normally have been resident in the United Kingdom for the last 3 years as the role requires Counter Terrorism Check (CTC) clearance. UK residency less than the outlined periods may not necessarily bar you from gaining national security vetting and applicants should contact the Vacancy Holder/Recruiting Manager listed in the advert for further advice

Future location

UKHSA is investing in a new state-of-the-art National Biosecurity Centre in Harlow, Essex, which will eventually bring together teams currently based at Canary Wharf,
Colindale and Porton Down. For more details, please see: Huge biosecurity centre investment to boost pandemic protection - GOV.UK.

Security Clearance Level Requirement

Successful candidates must pass a standard disclosure and barring security check before they can be appointed.
Successful candidates must meet the security requirements before they can be appointed. The level of security needed is Counter-Terrorist Check (CTC)

International Police check

If you have spent more than 6 months abroad over the last 3 years you may need an International Police Check. This would not necessarily have to be in a single block, and it could be time accrued over that period.

Internal Fraud Check

If successful for this role as one aspect of pre-employment screening, applicant’s personal details – name, national insurance number and date of birth - will be checked against the Cabinet Office Internal Fraud Hub, and anyone included on the database will be refused employment unless they can show exceptional circumstances. Currently this is only for external candidates to the Civil Service.

Eligibility Criteria

External: Open to all external applicants (anyone) from outside the Civil Service (including internal applicants).

Salary Information

If you are successful at interview, and are moving from another government department, NHS, or Local Authority, the relevant starting salary principles for level transfers or promotions will apply. Otherwise, roles are offered at the pay scale minimum for the grade, but in exceptional circumstances there may be flexibility if you are able to demonstrate you are already in receipt of an existing, higher salary. Pay increases are through the relevant annual pay award for the role and terms.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.Successful candidates must meet the security requirements before they can be appointed. The level of security needed is counter-terrorist check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : Chris Williams
• Email : chris.williams2@ukhsa.gov.uk

Recruitment team

• Email : recruitment@ukhsa.gov.uk

Further information

The law requires that selection for appointment to the Civil Service is on merit on the
basis of fair and open competition as outlined in the Civil Service Commission's
Recruitment Principles.
If you feel your application has not been treated in accordance with the Recruitment
Principles, and you wish to make a complaint, in the first instance, you should
contact the UKHSA Complaints team via email at: Complaints@ukhsa.gov.uk
If you are not satisfied with the response you receive from the Department, you can
contact the Civil Service Commission. Visit the Civil Service Commission website for
further information: https://civilservicecommission.independent.gov.u