Contact and Referral Officer

Job Description

Contact & Referral Officer – MASH – Children Services

Salary: Grade 7 £39,519-£40,575
Permanent – 36 hours per week
Hybrid working

Job Purpose

Croydon’s MASH is the ‘front door’ for all new referrals for children who may need early help support or children’s social care intervention, making important decisions about which services children need. We are the first contact many professionals, families and members of the public have with Croydon and as such we want people to receive outstanding services from the start. The Contact and Referral Officer role will support the effective functioning of the Multi Agency Safeguarding Hub (MASH) ensuring an effective and efficient service to all enquiries. The successful person will support the social workers, team managers and key multi-agency partners building effective relationships which supports and safeguards children and young people.

About you

You are an experienced Contact & Referral Officer, passionate about your work and committed to improving outcomes for children and families.

Good knowledge and understanding of Safeguarding, Children’s Social Care and Early Help including Continuum of need.

Knowledge of ICT systems and processes.

Demonstrate skill in developing collaborative and effective working relationships with a range of stakeholders.

Ability to communicate information accurately and clearly – both to members of the public and professionals and colleagues within the MASH and across the practice system.
Ability to identify and communicate safeguarding concerns urgently with relevant social worker / manager.

Experience of administrative work and understanding of office procedures within a busy and sensitive public environment.

To view the role profile, please click here.

About us

Croydon Council’s priorities

The Council balances its books, listens to residents, and delivers good sustainable services

• Get a grip on the finances and make the council financially sustainable
• Become a council which listens to, respects and works in partnership with Croydon’s diverse communities and businesses
• Strengthen collaboration and joint working with partner organisations and the voluntary, community and faith sectors
• Ensure good governance is embedded and adopt best practice
• Develop our workforce to deliver in a manner that respects the diversity of our communities

Key business plan outcomes:

• Croydon is a place of opportunity for business, earning and learning
• Children and young people in Croydon have the chance to thrive, learn and fulfil their potential
• Croydon is a cleaner, safer and healthier place, a borough we’re proud to call home
• People can lead healthier and independent lives for longer
• Croydon Council’s new ways of working

Equal Opportunities Statement

Croydon Council is an inclusive employer and welcomes applications from all sections of the community. Subject to business needs, we will be pleased to consider applications from candidates seeking flexible working arrangements and support hybrid working, whereby staff attend the workplace for part of their working week and work from home, or elsewhere, remotely for the rest of the time.

As users of the disability confident scheme, we guarantee to interview all disabled applicants who meet the minimum criteria for the advertised role.

Croydon council is committed to safeguarding and promoting the welfare of children and vulnerable adults and expects all staff to share this commitment.
The Successful candidate will be subject to a DBS check, if the role requires one.