Content Designer

Job summary

Content Designer

Put your career on the map
Total Remuneration: starting from £47,590-£54,482
Pay Supplement: The base salary for this role is £41,026-£46,968. This job qualifies for Digital, Data and Technology Annual Pay supplement 16% which is included in the total remuneration above.
Pension: 28.97% (RoS contribution)
Annual Leave: 38 days annual holiday, increasing to 42 days with length of service.
Duration: Permanent
Working Pattern: 35 hours per week. We are a flexible employer and will consider a variety of working patterns.
Location: Hybrid working. Offices in Glasgow and Edinburgh. We envision that many of the team, community activities and co-design sessions will take place at our Edinburgh or Glasgow offices, for at least a part of each week.
Grade: HEO
Closing date: 31 May at 11.59pm

Registers of Scotland (RoS)
Join an award-winning organisation recognised for its technology and innovation. RoS is a world-leading pioneer in land and property registration. We work to create data-led, digital solutions for the people of Scotland. Our full-stack teams design, architect, and build all our registration products in-house.

Job description

The Role

As a Content Designer at RoS, you will play a key role in making information clear, accessible, and user-focused, helping people achieve their goals while supporting the delivery of policy intentions. You will work across both digital and offline channels, taking ownership of content throughout its entire lifecycle - from discovery, audits, and research to drafting, testing, and review. In this role, you will create or revise transactions, products, and single pieces of content, ensuring they are aligned with user needs and organisational objectives.

You will use evidence, data, and user insights to make informed content decisions and tailor communications for both public and professional audiences. Your work will involve managing competing user needs, guiding stakeholders through content sign-off processes, and applying technical knowledge of content management systems, components, and basic HTML. Working autonomously as a self-starter, you will manage projects independently while collaborating across teams to influence stakeholders and ensure content meets the highest standards.

This role is ideal for someone experienced in writing online content, familiar with Agile ways of working, and passionate about delivering content that improves the end-to-end user journey. You will have the opportunity to make a tangible impact by shaping how people interact with RoS services, helping to create content that is understandable, effective, and user-centred.

On a typical day you will…

• supporting the delivery of RoS mandatory publications on ros.gov.uk, working closely with stakeholders
• managing the content design inbox, answering ad hoc content design enquiries and actioning those requests
• content design requests for statutory reports, internal resources and website to reflect process changes
• designing content to support new service offerings
• designing accessible communications in collaboration with stakeholders
• running co-design sessions with stakeholders on standalone pieces of content
• uploading new guidance to the Knowledge Base, ensuring it meets best practice
• understand the needs and requirements of the RoS audience
• responding to changing requirements using an Agile delivery methodology
• use evidence, data and research to make content decisions
• use the style guides and content patterns

Support with:

• team planning and prioritisation activities
• running Content Community of Practice (CoP) sessions
• developing new Content CoP sessions
• the yearly content audit and subsequent amends
• developing the UCD intranet to deliver value for RoS

Person specification

Key Responsibilities
Essential Criteria – Skills and Attributes for Success

Experience/Technical:

We will assess you against the following Experience and Technical skills during the application and assessment process:

• Experience of working with content management systems (CMS)
• Technical knowledge of Components / Basic HTML
• Managing Stakeholders and Managing Content Sign off processes and policies
• Managing competing User Needs
• Managing entire Content Life Cycle (Discovery/ Content Audits)
• Familiarity with Scottish Governments Digital First Service Standard (formerly D1) or Government Digital Services Standards

Behaviours
We will assess you against the following bolded behaviours at assessment stage and all at assessment stage:

Managing a Quality Service

• Experience of writing, editing and delivering fit for purpose, user focussed online content.
• Experience in using content management systems and content production processes to publish content
• Ability to demonstrate effective time management skills, including managing competing and varying demands

Working Together

• Ability to work collaboratively to achieve shared goals in multi-disciplinary or cross-functional teams.
• Ability to tailor communications to meet user needs and create a shared consensus based on evidence
• Experience of interacting and building effective working relationships with a wide range of internal and external stakeholders at all levels.

Changing and Improving

• Understand the range of different users who might access content and services, and identify their needs based on evidence
• Experience of using initiative to solve problems and manage changing priorities and deadlines effectively
• Awareness of end-to-end journeys and how content is affected within them

Developing self and others

• Demonstratable experience of building accessible online experiences in line with WCAG standards
• Ability to identify and address learning needs for self and others
• Encourages a culture of continuous learning and improvement

Benefits

Alongside your salary of £47,590, Registers of Scotland contributes £13,786 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

• This job is for you if you want…
  Work with purpose: working for the people of Scotland to set the bar for land and property registration worldwide.
  Flexible and hybrid working: depending on the role and team requirements, work when and where it’s best for you and your stakeholders.
  Benefits: enjoy pay progression, pension contributions of up to 28.97%, up to a year’s parental leave, and 38 days annual holiday, increasing to 42 days with length of service.
  Investment in professional development: we invest in all our people so that they have the right skills to be productive and confident in their job.
  Diversity and Inclusion: We are an ‘Investor in People’ and a ‘Disability Confident’ employer. We are inclusive, stronger together, and committed to putting our people first.
  Positive work culture: RoS is an agile, digital organisation using leading-edge technology. Colleagues understand their role in achieving our strategy and have the autonomy to deliver.
  
  To learn more about RoS and what we offer visit our careers pages or watch this short video.
  
  Hear from our colleagues about their experience of working within our Digital, Data and Technology teams on our website.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

Stage one - Application Process
To apply, click on 'Apply now' and complete the online application form.
You will need to submit:

• A CV outlining your career history and how you meet the technical/experience criteria (max 4 pages).
• Responses explaining how you meet the required behaviours Managing a Quality service and Working Together aspects of the role (maximum 300 words per answer in the spaces provided).

Please note:

• If we receive a high volume of applications, we may complete an initial sift on Technical/Experience criteria and answer to the Managing a Quality Service behaviour
• We reserve the right to invite candidates to participate in a telephone interview prior to being further assessed.
• Applications that are not accompanied by CVs or responses exceeding 300 words per behaviour will not be considered.
• We would strongly recommend that your statement is written in the STAR format (Situation, Task, Action & Result) and preparing your answers using software such as MS Word or Google Docs, and then uploading the file.
• We strongly advise you review our policy on responsible use of AI in the application process. RoS may check answers with an AI detection tool and will contact you for a pre-screening call to verify your responses.
• Applications and appointments are subject to a strict merit-based assessment process, in line with the Civil Service Recruitment Principles.

Stage two – assessment
If successful at application stage, you will be invited to an in-person interview in our Edinburgh office which will include the following:

• Behaviour based interview assessing all advertised behaviours and technical criteria
• Case Study applied exercise (completed on the day)

For further information on the competencies, visit our Success Profiles

Recruitment timeline
Closing date: 31 May
Application sift: Week commencing 1 June
Invites to assessment: Week commencing 8 June
Interviews: 16-18 June
(Dates subject to change)

Feedback
Feedback will only be provided if you progress to interview stage.

Reserve List
In the event that further posts are required, a reserve list of successful candidates will be kept for up to 12 months.

Nationality and immigration status
In general, only nationals from the following countries (and associations of countries) are eligible for employment in the Civil Service: the United Kingdom, the Republic of Ireland, and the Commonwealth. EU nationals (with settled or pre-settled status), certain EEA nationals, Swiss and Turkish nationals are also eligible for employment. Detailed provisions on determining eligibility on the grounds of nationality and, where relevant, immigration status can be reviewed here.

Security
Successful candidates must undergo a Basic Disclosure Scotland check.
Individuals working with government assets must complete baseline personnel security standard checks.

Equality, diversity and inclusion

As a proud member of the Disability Confident Scheme, we welcome applications from disabled candidates. RoS is a diverse and inclusive workplace, and we want to help you demonstrate your full potential whatever type of selection process is used. To learn more about diversity at RoS please see our EDI strategy

As part of the application process, we would like to invite you to please complete our diversity monitoring form. This information is not shared with recruitment panels.

If you require any adjustments to our recruitment process, please let us know via . Please see this page for more information on adjustments.

DDaT supplement

This post is part of the Digital, Data and Technology profession (DDAT) and attracts a pay supplement. This is a tool which RoS uses to benchmark our salaries against current market rates. A review of the benchmark is undertaken every two years; this means that the supplement may go up or down depending on market activity. Advance notice will be given of any changes.

Further information
For further information relating to RoS, including:

• Additional details on pay & benefits
• The Civil Service Code
• Complaints process
• Use of AI in the application/recruitment process,

Please view our additional information page online.

If you have any questions, please contact

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : talent@ros.gov.uk
• Email : talent@ros.gov.uk
• Telephone : talent@ros.gov.uk

Recruitment team

• Email : talent@ros.gov.uk