Content Designer (Welsh Essential)

Job summary

We’re responsible for Land Transaction Tax, Landfill Disposals Tax and the introduction of the Visitor Levy in Wales. Our work raises revenue to support public services, like the NHS and schools, in communities across Wales. But that’s not all, we're also involved with and support future tax design for Wales.

Join a place with purpose
You’ll join a team of 100+ talented people from across 14 different professions. Our culture is best described as innovative, collaborative and kind. By working together, we’ll deliver a fair tax system for Wales.

Our people
You’ll be working with people from a wide range of backgrounds and experience. From Operations, Policy, Digital and Data, HR, Communications to Finance – there’s a place for you in our friendly team.

You’ll be our greatest asset

You’ll be joining an inclusive organisation and be part of a team where you can thrive, be rewarded and heard. We’re recognised as one of the top organisations for people engagement in the Civil Service People Survey. Inclusion and fairness are one of our strongest areas, as well as pay and benefits – our People Survey results say it all!

We’re also recognised for being innovative and a digital, ‘cloud-based’ organisation that supports hybrid and flexible working enabling a great work-life balance.

More about working for us, our roles and our Corporate Plan 2025 - 2028 .

Job description

The role sits within the User Centered Design (UCD) team - a multi-skilled team made up of content designers, user researchers, an interaction designer, and a service designer who work across the WRA. You will be working alongside all the UCD professions and will closely collaborate with our other Content Designer.

This is an exciting time to be in the WRA as we are designing end-to-end services for the registration of visitor accommodation providers and for the same users to file and pay Visitor Levy in Wales. You will play an important role supporting service teams with the development and design of these services.

The role has two core elements:

1) Corporate content creation and management which includes:

· using Drupal content management system to publish corporate documents such as annual report, corporate plan, and equality report

· supporting all WRA services with planning, creating and publishing guidance content bilingually

· working with content authors (e.g. policy) to design content in Welsh and English to the same high standard in both languages

· making sure all WRA bilingual content follows the GOV.WALES style guide , GOV.WALES and meets Plain English and Cymraeg Clir requirements

· ensuring accuracy in publishing all digital content – in Welsh and English – on GOV.WALES to ensure the user experience is equal in both languages

2)National Registration Service team which includes:

· evaluating user feedback in Welsh and English and designing changes to the service content in both languages

· working with interaction designers to create or improve service flows

· designing the service guidance pages to a high standard in both Welsh and English

Collaborating with our Welsh Language Manager and external translation supplier to develop Welsh and English content in parallel, ensuring Welsh is considered from the outset

By actively improving the digital content of the WRA website you’ll use your design skills to draft and edit content to help users complete their goal.

And you’ll bring skills and experience in:

· explaining content decisions

· working collaboratively

· working independently

· independently identifying user issues and needs

· content administration and publishing processes

· content editing and writing skills to good practice standards

· ability to content design effectively in both Welsh and English

“We're looking for someone who brings excellent content and Welsh language skills, plus new ways of thinking, to our team. We welcome applications from a diverse range of backgrounds, and this role gives you real scope to shape what we do while developing your own career”.

Neil Butt, Head of User Centered Design

We recommend you review the job description (or candidate pack) under the 'attachments' section before completing your application.

Person specification

This post is Welsh language essential

You’ll be key to delivering our digital content approach by a clear focus on a user centric experience.

Most importantly, you’ll help users to find out what they need to know. And do what they need to do, as simply and as quickly as possible by:

· providing content design support across Service Teams who are developing an end-to-end Visitor Accommodation Service for accommodation providers in Wales

· designing and managing effective user journeys, logical navigation across a wide content library to approved digital standards

· supporting content creation in Welsh and English so that Welsh services are just as easy to use as English ones, encouraging more users to engage in Welsh

· providing skilled content editing and design, ability to write simply and clearly in both languages

· meeting accessibility regulations across GOV.WALES and our intranet, collaborating with our Communications team on both channels

· main contact for web accessibility audits

· collaborating with the wider Welsh Government Digital team to support our presence on GOV.WALES

Candidate information session

If this seems like a role you’d be interested in, join us for our virtual Candidate Information Sessions. You’ll meet the Line Manager, get an overview of the role as well a feeling for what it’s like to work at the WRA. We’ll also talk through our benefits and provide helpful tips for your application with us. Please register for one of the sessions below:

Register here for 28th October at 12.30pm - 13.00pm: https://DylunyddCynnwysContentDesigner.eventbrite.co.uk

Register here for 28th October at 16.00pm - 16.30pm: https://DylunyddCynnwysContentDesigner4pm.eventbrite.co.uk

Languages

We’ve undertaken an objective assessment of the Welsh language skills needed to undertake the duties of this role. For this role:
Welsh language skills - Welsh language skills are essential. This means that you will need to demonstrate your Welsh language skills at the levels detailed below. These skills will be assessed during the recruitment process and we’ll explain clearly how these skills will be assessed.

Welsh language skills levels

Reading Level 5 - Description - Full understanding of all work-related material
Speaking Level 5 - Description - Fluent
Understanding Level 5 - Description - Can understand all work-related conversations
Writing Level 5 - Description - Can prepare written material for all work-related matters

Benefits

Alongside your salary of £37,111, Welsh Revenue Authority contributes £10,751 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides (opens in a new window).

What we offer

• 31 days annual leave + Bank holidays, and 2 Privilege days
• Flexible and hybrid working
• Generous employer pension schemes with a contribution of up to 28.97%
• Tusker car scheme
• Vivup Cycle2Work and salary advances for season Travel Tickets
• Lifestyle Benefits offering discounts on shopping, restaurants and entertainment
• Wellbeing hour each week
• Access to subsidised sports groups
• Generous family-friendly leave policies
• Free Welsh language courses and time off to learn
• Access to a range of staff diversity networks
• Free counselling and support service via our Vivup Employee Assistance Programme and Your Care Health platform
• A thriving culture that’s described as innovative, collaborative and kind.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

We’ll always be clear about how we assess your application at each stage of the process. This will usually include:

• Assessment of your Application Form and CV against the relevant Success Criteria
• A panel interview (if you’re successful at the initial sift stage) Interviews will take place in person.
• If any additional assessments are needed for this role, such as a test or presentation at interview, we’ll let you know in advance.
• Should a large number of applications be received, an initial sift will be conducted using the lead behaviour, Changing and Improving.

We’re proud to be a Disability Confident Leader so we’ll ask you if you need any adjustments at each stage of the recruitment process. So that we can support you in a way that works for you, we’ll offer a pre-interview accessibility chat to anyone that declares a disability, or needs any adjustments. This will take place with someone who is independent of the recruitment process and you won’t be placed at any disadvantage as a result of needing adjustments.

A reserve list may be held for this role for applicants that have scored above the appointable threshold at interview. This means that if a similar vacancy becomes available in the next 12 months we may contact you to offer you the role.

Success criteria

Behaviours

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Changing and Improving:

Find ways to improve systems and structures to deliver with more streamlined resources

Yes

No

Making effective decisions:

Identify a broad range of relevant and credible information sources and recognize the need to collect new data when necessary from internal and external sources

No

Yes

Working together:

Establish relationships with a range of stakeholders to support delivery of business outcomes

No

Yes

Managing a quality service:

Establish mechanisms to seek out and respond to feedback from customers about service provided

Yes

No

Strengths

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Networker:

Proactively create and maintain positive relationships with a wide range of people (internally and externally). You identify connections and reach out to bring people together

No

Yes

Service focussed:

You look for ways to serve customers putting their needs at the heart of everything you do

No

Yes

Experience

Criteria

Assessed in personal statement and CV

Assessed during interview or assessment

Strong content editing and content writing skills in both Welsh and English.

Yes

Yes

DDaT skills: User-centred content design. Experience of working with a content management system and applying standards and style guides to content in public service or in government.

Yes

Yes

We recommend you review the job description (or candidate pack) under the 'attachments' section before completing your application.

Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must undergo a basic (or equivalent) criminal record check.People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

The Civil Service welcomes applications from people who have recently left prison or have an unspent conviction. Read more about prison leaver recruitment (opens in new window).Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : WRA Recruitment Team
• Email : Recruitment@wra.gov.wales
• Telephone : 03000254000

Recruitment team

• Email : Recruitment@wra.gov.wales

Further information

The law requires that selection for appointment to the Civil Service is on merit on the basis of fair and open competition. See the Civil Service Commission's recruitment principles where this is set out.
If you feel your application has not been treated in line with the recruitment principles, and you wish to complain, you should contact the Head of HR.
Email: hr@wra.gov.wales
If you’re not satisfied with our response, you can contact the Civil Service Commission.

Attachments

Job description - Content Designer - en (Final) Opens in new window (pdf, 293kB)Disgrifiad swydd Dylunydd Cynnwys - cy (Final) Opens in new window (pdf, 306kB)