Continuous Improvement and Training Manager

Job Description

Discover yourself in Lewisham where what you do makes a difference to our vibrant and culturally diverse communities!

We have a rich history of welcoming people from all over the world and are proud to be recognised as the UK’s first Borough of Sanctuary, for our work in championing the rights of refugees and migrants.

Introduction

Drive improvement where it matters most. This role leads on continuous improvement, training and the development of systems, using data, insight and innovation to strengthen performance and deliver better outcomes for residents across the repairs service.

What’s the role?

This role leads the continuous improvement agenda across the repairs service, taking ownership of training, processes and system development to drive better performance and outcomes. You will ensure the workforce is equipped with the right skills, tools and guidance to deliver a consistent, high-quality service.

Working across teams and with contractors, you will identify opportunities to improve how the service operates, streamline processes and enhance systems to support more efficient and effective delivery.

A key part of the role is using performance data and customer insight to shape improvement activity, ensuring that learning is embedded and translated into practical change. You will champion a culture of development and accountability, where teams are supported to improve and innovate.

Above all, you will keep the customer at the heart of change—ensuring that every improvement, training programme and system enhancement leads to a better experience for residents.

What’s in it for you?

Excellent training and development opportunities, plus a range of benefits including:

• Generous holiday allowance
• Local Government Pension scheme
• Flexible working and family friendly policies
• Season ticket and bicycle loans
• A range of staff discounts including local subsidised gym memberships
• Supportive staff networks

What we’re looking for

We’re looking for a driven and forward-thinking professional with strong experience in technology, system development and service improvement within a repairs or operational environment.

You will be confident developing lean, efficient processes that improve performance and deliver better value for the organisation and residents.

An experienced trainer, you will be able to design and deliver effective learning across a multi-disciplinary workforce, building capability at all levels.

You will work collaboratively with service leaders to embed continuous improvement, using data, insight and innovation to drive change.

Strong attention to detail is essential, ensuring quality assurance processes and checks are robust, consistent and deliver high standards.

Above all, you will bring a strong customer and business focus, ensuring improvements are meaningful, measurable and centred on better outcomes.

Location

The job is primarily based in Laurence House, but we operate a hybrid approach where you will be required to work both in the office and from home on a regular basis.

The recruitment process is anonymous and we don’t accept CVs.

Applicant handbook - please read the guidance in this handbook when applying. It is essential that you complete the application fully and that your supporting statement covers how you meet each of the person specification criteria listed.

For an informal discussion about this job, please contact Shai.Richardson@lewisham.gov.uk

Please click here to view the Job Description and Person Specification

Salary

£55,353 - £57,495 per annum (PO5)

N.B: All appointments will be offered at the minimum spinal column point (SCP) for the grade of the role. The only exception to this will be when matching current salary (up to the maximum of the scale), which is subject to evidential proof.

Diversity

Lewisham Council is a Disability Confident employer. We welcome and encourage job applications of all abilities. If you require any reasonable adjustments in the application or interview, please contact the lead contact on this advert. We will make reasonable adjustments to make sure our disabled applicants and those with health conditions are supported throughout our recruitment process. We support the access to work scheme, further details are available at www.gov.uk/access-to-work/apply

The Council reserves the right to close adverts early if there is a large response.

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