Contracts Finance and System Officer
About the job
Salary: £29,093 - £31,586 a year
Hours per week: 37
Contract type: Permanent
Are you detail-oriented, financially savvy, and passionate about supporting services that make a difference? We’re looking for a dedicated Contracts Finance and System Officer to join our team and ensure the smooth financial administration of adult social care services.
In this vital role, you’ll manage care package activations, process timely payments to a range of care providers, and generate accurate invoices for adult social care clients. You’ll be responsible for maintaining individual data records, administering contract and payment schedules for residential care, and ensuring all information reflects the services delivered.
You’ll also investigate and resolve complex queries from service users and providers, using your analytical skills and initiative to gather and interpret information from multiple systems. Collaboration is key—you’ll work closely with colleagues across Adult Social Care, Commissioning, Financial Assessments, and Accounts Receivable to support the financial wellbeing of vulnerable clients.
If you're ready to make a meaningful impact behind the scenes and thrive in a role that combines finance, systems, and care, we’d love to hear from you.
Please note this role does not attract sponsorship.
About you
We’re seeking a highly organised and detail-oriented Contracts Finance and System Officer to join our team supporting the financial processes that underpin adult social care services. This role is ideal for someone with strong IT, analytical, and communication skills, looking to make a meaningful impact in a public sector setting.
You’ll use your advanced IT skills to work across multiple databases such as LAS and ContrOCC, extract and analyse data, and support the maintenance and monitoring of financial systems. Experience with Microsoft Office, data interpretation, and software testing is key, as is a solid understanding of how financial systems interact.
Excellent communication is central to the role. You’ll liaise with care providers, internal teams, and vulnerable clients, often discussing complex financial matters. You must be confident drafting professional letters, offering guidance aligned with financial regulations, and handling sensitive issues with empathy and professionalism.
With your strong organisational abilities, you'll manage your own workload effectively, meeting tight and conflicting deadlines, and supporting your team during busy periods. Your numeracy skills will be essential as you calculate complex care packages and resolve contribution queries with accuracy and attention to detail.
You’ll be expected to problem-solve confidently, work within legislative frameworks such as the Care Act 2014, and contribute to fair, inclusive service delivery. Knowledge of equality principles and the ability to communicate clearly in spoken and written English is essential.
The role requires either an NVQ in finance/administration or equivalent experience. Occasional local travel and an enhanced DBS clearance are also required.
This is a public facing role so you’ll need to show off your fluency in speaking and writing English.
If you’re ready to bring your expertise into a rewarding environment where your work supports vulnerable adults and improves service outcomes, we’d love to hear from you.
About us
Our ambitious Luton 2040 Vision – that no-one in Luton will have to live in poverty – is at the heart of everything we do. We recognise that our people are remarkable, talented, committed and passionate about serving our residents.
The people of Luton depend heavily on this council – and that means our workforce! Are you ready to realise the remarkable and help us deliver our vision?
We welcome applications from all sections of the community and are committed to developing a workforce that reflects the diversity of our borough
Application Process
Because of the nature of this job, it will be necessary for the appropriate level of criminal record disclosure to be undertaken. This post is exempt from the Rehabilitation of Offenders Act 1974 and therefore applicants are required to declare all unspent cautions and convictions; and also any adult cautions (simple or conditional), and spent convictions that are not protected as defined by the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended in 2020). A person’s criminal record will not in itself prevent a person from being appointed to this post. Applicants will not be refused posts because of offences which are not relevant to, and do not place them at or make them a risk in, the role for which they are applying. However in the event of the employment being taken up, any failure to disclose such offence, as detailed above, will result in dismissal or disciplinary action by the Authority.
On occasions, we may close a vacancy early due to a very high number of applications being received.
Benefits
We offer a range of excellent staff benefits which include:
- From 25 to 32 days’ annual leave: linked to length of service and grade
- Buying annual leave scheme: buy up to 20 days additional annual leave
- Career Pathways: step up in your career or move into a specialist area
- Pension scheme: with generous employer contributions of up to 20.2 per cent (at July 2023) and 3x salary death in service grant
- Generous relocation package: up to £8,000 (subject to eligibility)
- Employee Assistance Programme: a free, 24/7 confidential counselling and wellbeing support service available to all employees, their partner or spouse and dependent children over 16 still living at home
- Work/life balance: flexible working options including working from home where possible. We welcome requests for flexible working arrangements including part-time hours and alternative working patterns
- Training and support: unlimited access to development courses, mentoring and support and clear career pathways
- Staff offers: includes discounts on your MOT, gym and fitness, restaurants and salons
- Arriva Travel Club: great value savings on local bus travel
How to apply
We understand that job applications take time and effort, but a high-quality application shows that you are professional with a good attention to detail. The recruiting manager may receive a number of applications for each job advertised so you want yours to stand out!
Our ‘How to apply' page has more tips to help with your application: How to apply
Available documents
Attached documents are available under links. Clicking a document link will initialize its download.Salary range
- £29,093 - £31,586 per year