Control Centre Manager (INTERNAL APPLICANTS ONLY)

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INTERNAL ONLY

Job title: Control Centre Manager (internal applicants only)

Location: Market Harborough, Leicestershire – office based with some homeworking

Status: Permanent

Hours: 37 hours per week

Grade: Grade 7 - £38,220 to £40,777

Harborough District Council is seeking an experienced manager for its Lifeline Control Centre.

The Control Centre provides an emergency telecare alarm system (‘Technology Enabled Care’) that supports vulnerable customers. It also receives and manages general council enquiries outside office hours. Along with the Council, the service is provided to a number of local councils and other partners/organisations.

The role involves management of direct service provision to customers; managing projects, reviewing existing services; piloting new services; and developing and applying information systems, especially through information technology. Marketing services to a range of customers is also a key part of the role.

The Control Centre service is delivered by a team of operators, so the ability to manage and lead staff, and team development will be critical. The successful candidate will also need to manage the service budget, ensure resources are allocated effectively and efficiently and that the service continues to generate increased income.

An understanding of information technology and its application in supporting customers, excellent interpersonal and communication skills, and the ability to solve problems and lead a team that works under pressure are essential.

The successful candidate will be required to work outside normal office hours from time to time and act as emergency contact on a rotating basis for which time off in lieu will be given or appropriate overtime payments authorised. The Control Centre Manager is responsible for ensuring that services are maintained 24 hours per day, 365 days per year.

This post is subject to a standard criminal background check via the Disclosure and Barring Service.

Harborough District Council has an open and positive stance on the protection of children, young and vulnerable people.

All applicants should be aware that any employee who is at threat of redundancy at the time of a position being advertised will have priority status.

We are currently only accepting applications from internal applicants.

The closing date for receipt of completed applications is 9am on 6th November 2025. It is anticipated that interviews will be held on 10th November 2025.

Desirable criteria from the person specification may be used for sifting purposes.

Please apply for this job online

Should you have any difficulties submitting your application please email recruitment@harborough.gov.uk. CVs will not be accepted.

Find out more about the benefits of working at Harborough District Council