Control Centre Officer

Job summary

The National Crime Agency (NCA) Control Centre is the resilient, highly skilled and highly Capable 24/7 Situational Awareness Hub that sits at the heart of the NCA.
Part of National Tasking and Co-ordination (NTaC) under the Intelligence Directorate, the NCA Control Centre operates a 24/7, 365 day a year service to maintain vital situational awareness of the Agency's operational activity.
The NCA Control Centre provides the ideal environment to gain an in depth understanding of the wider NCA and build relationships with its Stakeholders, both home and abroad.

Job description

You will work as part of a dedicated and committed set of Control Centre professionals handling varied tasks including both internal and external requests for assistance, contributing to the delivery of the Agency's operational activity and business objectives.
You will be required to work at pace in a dynamic environment, often managing competing demands. All officers working in this environment are required to pass a psychological assessment before final offer and to have regular psychological assessments thereafter.
The Control Centre works 24/7, 365 days a year and officers within this team are required to work shifts on a 5-weekly pattern (which will include nights, weekends and bank holidays).
Shift allowance of 30% of annual salary is paid for these roles (Pensionable).
Control Centre roles are available in Warrington only, the role does not allow you to work from home.

Person specification

Skills, Knowledge and Experience: Description

• Communicating - Clear written and verbal communication with the ability to adapt to the audience.
• IT skills - The ability to use multiple systems, cross referencing systems and data.
• Dynamic working - The ability to work across multiple work areas, moving from each to another. Covering multiple work streams.

Essential Criteria

You must meet the essential criteria and evidence this within your application to be considered for the role.

Entry requirements: Skills, Knowledge or Experience

• Experience in the use of Intelligence, data and or Information.
• Experience of Risk Management skills.
• Experience of working in a dynamic environment.

Any applications from candidates not meeting this eligibility criteria will not progress.

Behaviours

We'll assess you against these behaviours during the selection process:

• Making Effective Decisions
• Delivering at Pace

Benefits

Alongside your salary of £36,057, National Crime Agency contributes £10,445 towards you being a member of the Civil Service Defined Benefit Pension scheme. Find out what benefits a Civil Service Pension provides.

New entrants to the NCA receive 26 days annual leave, rising to 31 on completion of 5 years continuous service, plus 8 bank holidays.

If qualifying criteria is met new joiners from UK Police Forces or the UK Intelligence Community (UKIC) will have service with those employers taken into account for continuous service purposes for annual leave entitlement only, this will be up to a maximum of 31 days leave (including 1 privilege day).

Other benefits include:

• Flexible working, including flexi-time, compressed hours and job sharing (in line with business requirements)
• Family friendly policies, notably above the statutory minimum
• Learning and Development opportunities
• Interest free loans and advances, including season tickets, childcare and rental deposits
• Housing schemes - Key Worker status
• Discounts and Savings with a wide variety of services including Cycle to Work, Smart Tech schemes, dental insurance, gym discounts and savings on everyday spending, available through the Reward Gateway , Edenred and Blue Light Card schemes.
• Staff support groups/networks
• Sports and social activities, including membership to the Civil Service Sports Council (CSSC)

Further information is available on the NCA Website.

Things you need to know

Artificial intelligence

Artificial intelligence can be a useful tool to support your application, however, all examples and statements provided must be truthful, factually accurate and taken directly from your own experience. Where plagiarism has been identified (presenting the ideas and experiences of others, or generated by artificial intelligence, as your own) applications may be withdrawn and internal candidates may be subject to disciplinary action. Please see our candidate guidance (opens in a new window) for more information on appropriate and inappropriate use.

Selection process details

This vacancy is using Success Profiles (opens in a new window), and will assess your Behaviours.

How we will assess you

Your application will be assessed against the following:Experience - This will be assessed:Experience Criteria - will be assessed by 250 word examples on:

• Experience in analysing and using intelligence, data and information to inform decision-making and solve problems

• Experience of Risk Management skills

• Proven experience of working effectively in a dynamic environment and managing competing priorities

A panel will assess how well your application demonstrates the requirements outlined above.

Longlist

In the event of a high number of applications, we may operate a longlist. Applicants will need to meet the minimum pass mark for the lead criteria.

- .

Candidates who do not meet the minimum pass mark for the lead criteria will not progress to having their other criteria assessed. Applications must meet the minimum criteria to be progressed to the assessment stage.

You will receive an acknowledgement once your application is submitted.

We aim to have sift completed and scores released within 10 working days of the closing date of the advert. For high volume campaigns this timeframe may be extended.

Scores will be provided but further feedback will not be available at this stage.

For guidance on the application process, visit:
NCA Applying and Onboarding

Assessment 1

The format of this assessment will be Interview which will be tested on the criteria listed in the Success Profiles at Assessment section.

Success Profiles at Assessment

Behaviours

• Making Effective Decisions

• Delivering at Pace

Experience

• Experience in analysing and using intelligence, data and information to inform decision-making and solve problems

• Experience of Risk Management skills

• Proven experience of working effectively in a dynamic environment and managing competing priorities

Assessment OutcomeOutcomes will be communicated via the NCA recruitment portal.
If successful but no role is immediately available, you may be placed on a reserve list for 12 months.
Reserve lists can be used to fill similar role types across the Agency where the assessment criteria is considered a match by the recruitment team and the business area.

In the event of a tie at the assessment stage, available roles will be offered in merit order using the following order:

1. Lead criteria (behaviours/technical/experience)
2. If still tied, desirable criteria will be assessed (if advertised)
3. If still tied, application sift scores will be used

Feedback is provided only to those who attend an assessment.You will be subject to vetting and pre-employment checks before appointment.Once the vacancy closes, the advert will no longer be accessible. Please save a copy for your records. We encourage all candidates to visit the NCA Careers Page for more information.

Vetting requirements - SC Enhanced

Prior to commencing the role, you will need to successfully complete SC Enhanced clearance. The requirement for SC clearance is to have been present in the UK for at least 3 of the last 5 years.Failure to meet the residency requirements will result in your security clearance application being rejected.For further information on National Security Vetting checks please visit the following page Demystifying VettingIndividuals will be required to undertake and pass a substance misuse test as part of pre-employment checks.

Occupational Health

Successful candidates will be expected to undertake an occupational health assessment. Depending on the role an in-person medical may be required in either London or Warrington. Unfortunately, travel costs will not be reimbursed.

Things you need to know

Near Miss

If you meet the criteria for a lower grade, you may be offered that role if not appointable at the advertised grade.

Conversely, if found appointable at a higher grade but no posts are available, you may be offered a lower-grade role.

All offers are made based on merit.

Hybrid Working

The NCA supports hybrid working. The extent of remote working will depend on the role and can be discussed at the offer stage.

Working for the NCA

The National Crime Agency is a 24/7 organisation, and working patterns must support business requirements. Some roles may require you to respond at short notice or outside of core hours.If preferable, alternative contract types may be available. Please review the green bar of this advert to view all available contract types for this role. Where Loan or Secondment options are available, these would be for existing Civil Servants (Loan) and applicants from accredited Non-Departmental Public Bodies (NDPBs) or any other employer (Secondment). Prior agreement to be released on a loan basis must be obtained before commencing the application process. In the case of Civil Servants, the terms of the loan will be agreed between the home and host department and the Civil Servant. This includes grade on return.If you have any specific queries about the role that are not covered by the advert, please contact:
Feedback will only be provided if you attend an interview or assessment.

Security

Successful candidates must meet the security requirements before they can be appointed. The level of security needed is security check (opens in a new window).

See our vetting charter (opens in a new window).People working with government assets must complete baseline personnel security standard (opens in new window) checks.

Nationality requirements

This job is broadly open to the following groups:

• UK nationals
• nationals of the Republic of Ireland
• nationals of Commonwealth countries who have the right to work in the UK
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities with settled or pre-settled status under the European Union Settlement Scheme (EUSS) (opens in a new window)
• nationals of the EU, Switzerland, Norway, Iceland or Liechtenstein and family members of those nationalities who have made a valid application for settled or pre-settled status under the European Union Settlement Scheme (EUSS)
• individuals with limited leave to remain or indefinite leave to remain who were eligible to apply for EUSS on or before 31 December 2020
• Turkish nationals, and certain family members of Turkish nationals, who have accrued the right to work in the Civil Service

Further information on nationality requirements (opens in a new window)

Working for the Civil Service

The Civil Service Code (opens in a new window) sets out the standards of behaviour expected of civil servants.

We recruit by merit on the basis of fair and open competition, as outlined in the Civil Service Commission's recruitment principles (opens in a new window).The Civil Service embraces diversity and promotes equal opportunities. As such, we run a Disability Confident Scheme (DCS) for candidates with disabilities who meet the minimum selection criteria.The Civil Service also offers a Redeployment Interview Scheme to civil servants who are at risk of redundancy, and who meet the minimum requirements for the advertised vacancy.

Diversity and Inclusion

The Civil Service is committed to attract, retain and invest in talent wherever it is found. To learn more please see theCivil Service People Plan (opens in a new window) and the Civil Service Diversity and Inclusion Strategy (opens in a new window).

Apply and further information

Once this job has closed, the job advert will no longer be available. You may want to save a copy for your records.

Contact point for applicants

Job contact :

• Name : The Central Recruitment Team
• Email : central.recruitment@nca.gov.uk

Recruitment team

• Email : central.recruitment@nca.gov.uk

Further information

If you feel your application has not been treated in accordance with the Recruitment Principles and you wish to make a complaint in relation to any stage of the recruitment and selection process please email central.recruitment@nca.gov.uk. please ensure that you refer to the campaign reference number. If you remain dissatisfied following the outcome of your complaint you have the right to contact the Civil Service Commission to pursue it further.
If you are not satisfied with the response you receive from the Department, you can contact the Civil Service Commission.