Crisis and Resilience Programme Manager

Salary: £47,665 - £50,908 a year
Location: Council House
Hours: 37 hours per week
Working Pattern: Monday to Friday, 9am to 5pm
Contract Type: Permanent
Closing Date: 1st November 2026

The Opportunity
If you want to use your programme management skills to make a real difference to people and communities, this is an opportunity to play a key role in Derby's approach to financial inclusion and resilience.
As the Crisis and Resilience Programme Manager, you'll help turn funding, data and insight into effective support for residents experiencing financial hardship. You'll work across services and with partners to understand where the greatest need is, what is working and where we can do better.
You'll have the opportunity to shape a developing programme, lead a frontline team and build strong relationships with voluntary, community and statutory partners. As the Crisis and Resilience Programme Manager, you'll help us move beyond responding to immediate financial crisis towards earlier intervention and stronger, longer-term financial resilience for Derby residents.

What you’ll be doing
As the Crisis and Resilience Programme Manager, you will:
• Lead the day-to-day management of Derby's Crisis and Resilience Fund programme, ensuring effective governance, performance, financial control and compliance.
• Use data, performance information and community insight to identify emerging financial hardship and help target support where it can have the greatest impact.
• Lead and develop the Customer Service Officers handling frontline Crisis and Resilience Fund enquiries and Local Assistance applications, ensuring residents receive a consistent, accessible and customer-focused service.
• Monitor funding, expenditure, programme outcomes and risks, providing clear analysis and recommendations to senior managers and programme boards.
• Build strong relationships with voluntary, community, faith and statutory organisations, working collaboratively to improve financial inclusion and community resilience across Derby.
• Monitor commissioned and grant-funded activity, working with partners to improve performance and demonstrate the difference their work is making.
• Use insight from frontline services and residents to identify gaps, barriers and emerging needs and turn that evidence into practical service and programme improvements.
• Coordinate programme reporting, evaluation and assurance, maintaining the evidence needed to demonstrate impact, compliance and value for money.

About you
You'll bring strong programme or project management experience and the ability to turn complex information into practical action. You'll be equally comfortable working with data and budgets, building relationships with partners and leading and developing a frontline team.
You'll be able to move confidently between strategic programme activity and operational delivery, using evidence and insight to improve how support is designed and delivered.

To succeed in this role, you'll need:
• Evidenced experience in programme or project management, public policy, welfare, financial inclusion, community development or a related field.
• A recognised project or programme management qualification, or substantial equivalent experience of managing complex programmes.
• Strong programme or project management experience, including governance, performance, risk, monitoring and assurance.
• Strong analytical skills, with the ability to interpret complex financial, performance and other data and turn it into clear recommendations.
• Experience of financial monitoring, budgets or externally funded programmes and an understanding of funding compliance and accountability.
• The ability to build effective relationships across different organisations and to influence, challenge and support partners constructively.
• Experience of leading or managing people, with the ability to set clear expectations, manage performance and support development.
• Strong communication skills, with the ability to explain complex information clearly to different audiences.
• Good understanding of financial hardship, vulnerability and financial inclusion and a commitment to improving outcomes for residents and communities.

Who We Are
At Derby City Council, we're proud to deliver over 250 essential services that support our residents, communities and businesses. Guided by our vision to create an Inclusive, Green, Growing and Vibrant City, we put people at the heart of everything we do.

Our values shape how we work every day. We believe in Great People, One Team, we're Bold in embracing change, Strong in delivering for our communities, and We Care about making a positive difference.

Join us and you'll be part of an ambitious, collaborative organisation where you can develop your career while helping to shape Derby's future.

Why join Derby City Council?
At Derby City Council, you'll have the opportunity to make a real difference while building a rewarding career in an organisation that values, supports and invests in its people. Alongside the opportunity to help shape the future of Derby, you'll benefit from a comprehensive range of employee benefits, including:

Financial Benefits
• Local Government Pension Scheme (LGPS) – a secure, defined benefit pension with life cover
• Team Derby Rewards – discounts across a wide range of retail, leisure and lifestyle brands
• Tusker Car Benefit Scheme – a salary sacrifice scheme for leasing a brand-new, fully maintained and insured vehicle
Work-Life Balance
• Generous annual leave, starting at 27 days and rising to 32 days after five years' service (plus bank holidays, depending on your contract)
• The option to purchase additional annual leave
• Flexible and hybrid working arrangements for many roles
• Flexible retirement options, where eligible
• Support for colleagues with caring responsibilities
Learning and Development
• Learning and development opportunities, with regular career conversations to support your growth
• Leadership and management development programmes, mentoring and professional qualifications
• Modern workspaces designed to support collaboration, productivity and wellbeing
Health and Wellbeing
• Employee Assistance Programme, wellbeing support and a year-round wellbeing calendar
• Free annual flu vaccinations
• Cycle2Work Scheme and free cycle training
Community and Inclusion
• Up to 15 hours of volunteering leave each year
• Recognition through initiatives including the Here for Derby Awards and Long Service Awards
• The opportunity to join one of our Employee Networks, including LGBTQ+, Disabled Employees and Carers, Black, Asian and Minority Ethnic Employees, and Neurodiversity

At Derby City Council, we believe our people are our greatest strength. Whatever stage you're at in your career, you'll be joining an inclusive organisation where you'll be supported to develop, feel valued and make a meaningful difference to the communities we serve.

Some benefits are dependent on your role, contract or length of service.

How to apply
If you would like to apply for this vacancy via an application form, please submit an application via the Derby City Council website.

The closing date for this vacancy is specified at the top of the advert. Applications received after midnight on the closing date will not be accepted.

Interview dates: Week commencing 16th November 2026
Interview location: Council House

Applying using your CV
We recognise that people apply for roles in different ways and want our recruitment process to be as accessible and inclusive as possible. If you would prefer to apply using a CV rather than completing an application form, please complete the attached Declaration Form and send it, together with your CV, to Jane.Witherow@derby.gov.uk.

When applying by CV, please ensure your CV clearly demonstrates how your skills, knowledge and experience meet the requirements of the role. We strongly recommend that you also include a supporting statement outlining how you meet the essential criteria set out in the person specification, as this will help us assess your suitability for the post.

Applications submitted by CV must include a completed Declaration Form to be accepted. The Declaration Form can be found at the bottom of this advert.

We also encourage you to complete the attached Equalities Form and return it to recruitmentteam@derby.gov.uk. This is entirely optional and will not affect the outcome of your application.

Important Information
Links to the full Job Description and Person Specification are available below.

Before submitting your application, please read our guidance on completing the application form and ensure your supporting statement clearly demonstrates how you meet the essential criteria in the Person Specification.

All employees will normally be appointed to the minimum of the grade for the role.

Where a DBS requirement is indicated at the top of this advert, the successful candidate will be subject to the appropriate Disclosure and Barring Service (DBS) check as part of our safer recruitment process.

Where a Market Rate Supplement is indicated at the top of this advert, it is paid in addition to the basic salary and is subject to regular review. The supplement may be reduced or withdrawn and will reduce in line with incremental progression and pay awards.

The Council has a legal obligation to consider suitable redeployment opportunities for employees at risk of redundancy. Consequently, this vacancy may be withdrawn before the advertised closing date if it is filled through the Council's redeployment process.

Equality, Diversity and Inclusion
At Derby City Council, we're committed to creating an inclusive workplace where everyone feels valued and can thrive. We welcome applications from people of all backgrounds and believe our workforce should reflect the diverse communities we serve.

As a Disability Confident Leader, disabled applicants who meet the essential criteria for the role can choose to apply through our Guaranteed Interview Scheme.

We are also proud to hold the Ministry of Defence Employer Recognition Scheme Silver Award, recognising our commitment to supporting serving personnel, veterans and their families. Members of the Armed Forces community, veterans and their close family members who meet the essential criteria are also eligible for our Guaranteed Interview Scheme.

If you need any reasonable adjustments at any stage of the recruitment process, including during your application, interview or onboarding, we'll work with you to provide the support you need.

If you have any questions about this vacancy or need assistance with your application, please contact the Recruitment Team on 01332 640844 (Relay UK: 18001 01332 640844) or email recruitmentteam@derby.gov.uk.

Please see here for Job Description
Please see here for Person Specification
Please see Declaration Form for CV Applications here
Please see Equalities Form for CV Applications here