Crisis Resilience Fund (CRF) Support Officer
£33,119 - £34,811 per year
Make a real difference to residents and communities.
We are looking for a motivated and organised Crisis Resilience Fund Support Officer to join a small, new specialist team.
About the role
In this rewarding role, you will provide direct support to residents experiencing financial crisis, helping them access emergency assistance, maximise their income, and build long-term financial resilience.
What you will do:
About you
You will have:
This is an exciting opportunity to contribute to a high-profile programme that supports vulnerable residents while helping communities become more resilient for the future.
To learn more about the role and what we're looking for, please refer to the Job Description and Person Specification in the Supporting Documents section.
Why join us?
At Stockton-on-Tees Borough Council, we know that great people deliver great services. That's why we are committed to creating a workplace where employees are trusted, valued and supported.
In return, we offer an attractive benefits package designed to support your career, wellbeing and work-life balance, including:
Visit our Careers page to discover exciting opportunities and learn more about life at Stockton-on-Tees Borough Council.
Rewarding careers. We do that - Stockton-on-Tees Borough Council
Think this could be the right opportunity for you?
We'd love to hear from you. For an informal discussion about the role, please contact:
Lyndsey Wood - Assistant Manager Welfare Support
01642 526667
Lyndsey.Wood@stockton.gov.uk
We expect to hold interviews on 21 October 2026. If you are shortlisted, you will be notified via North East Jobs.
We anticipate a high level of interest in this role and may close the vacancy earlier than the advertised closing date, therefore we encourage you to submit your application as soon as possible.
Please note that we’re unable to provide visa sponsorship for this role, so candidates will need to have an existing right to work in the UK.
Important Applicant Guidance
Accuracy and Use of AI Tools: You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
Application Updates and Communication: All updates regarding your application, including interview invitations, will be sent from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’ to the email linked to your North East Jobs account, and will also appear in the ‘My Messages’ section of your account.
Rehabilitation of Offenders Act 1974 (Exemptions): This post is exempt from the Rehabilitation of Offenders Act 1974 by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended). Applicants are therefore required to disclose all criminal convictions, cautions, reprimands, and final warnings, including those which would normally be considered spent, subject to the filtering rules applicable under current legislation.
Right to Work: All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Council’s statutory employment checks. Employment cannot commence or continue unless this has been verified.
Council Principles: The Council’s recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent.
Limitations: Where an individual cannot demonstrate a valid right to work in the UK, the Council will be unable to progress or continue the appointment. This includes cases where an existing employee’s visa is due to expire and sponsorship is not granted.
We are looking for a motivated and organised Crisis Resilience Fund Support Officer to join a small, new specialist team.
About the role
In this rewarding role, you will provide direct support to residents experiencing financial crisis, helping them access emergency assistance, maximise their income, and build long-term financial resilience.
What you will do:
- Provide welfare and financial advice, helping people maximise their income through benefits, discounts, grants, and other entitlements.
- Meet with vulnerable residents and provide support in community settings.
- Work with partner organisations to ensure residents get the right financial support.
- Help prevent repeat crises by providing practical support that improves residents' long-term financial resilience, not just their immediate circumstances.
- Monitor and analyse data to understand demand, track outcomes, and support reporting requirements.
- Contribute to service improvement, ensuring the fund is accessible, fair, and effective.
About you
You will have:
- Experience of providing customer-focused advice, support, or welfare services.
- Strong administrative and organisational skills with excellent attention to detail.
- Knowledge of benefits, welfare support, debt advice, or financial inclusion initiatives is desirable.
- Ability to build effective relationships with residents, partners, and stakeholders.
- Confidence in handling complex enquiries and sensitive situations with empathy and professionalism.
This is an exciting opportunity to contribute to a high-profile programme that supports vulnerable residents while helping communities become more resilient for the future.
To learn more about the role and what we're looking for, please refer to the Job Description and Person Specification in the Supporting Documents section.
Why join us?
At Stockton-on-Tees Borough Council, we know that great people deliver great services. That's why we are committed to creating a workplace where employees are trusted, valued and supported.
In return, we offer an attractive benefits package designed to support your career, wellbeing and work-life balance, including:
- A competitive salary of up to £34,811
- 27 days annual leave per year rising to 32 with 5 years service (plus bank holidays). Ability to purchase additional leave is also available.
- Generous Pension Scheme through the LGPS with ability to pay extra and plan for retirement.
- Access to a number of other employee benefits including learning & development opportunities, a car lease scheme, discounts at high street and online retailers, access to online GP appointments, an employee assistance programme and physiotherapy services.
Visit our Careers page to discover exciting opportunities and learn more about life at Stockton-on-Tees Borough Council.
Rewarding careers. We do that - Stockton-on-Tees Borough Council
Think this could be the right opportunity for you?
We'd love to hear from you. For an informal discussion about the role, please contact:
Lyndsey Wood - Assistant Manager Welfare Support
01642 526667
Lyndsey.Wood@stockton.gov.uk
We expect to hold interviews on 21 October 2026. If you are shortlisted, you will be notified via North East Jobs.
We anticipate a high level of interest in this role and may close the vacancy earlier than the advertised closing date, therefore we encourage you to submit your application as soon as possible.
Please note that we’re unable to provide visa sponsorship for this role, so candidates will need to have an existing right to work in the UK.
Important Applicant Guidance
Accuracy and Use of AI Tools: You must ensure that anything submitted in your application is factually accurate. Plagiarism can include presenting the ideas and experience of others, or generated by artificial intelligence, as your own. Whilst we accept candidates may use AI tools within job applications; submissions must be truthful and relevant to your own experience.
Application Updates and Communication: All updates regarding your application, including interview invitations, will be sent from ‘DONOTREPLY@NORTHEASTJOBS.ORG.UK’ to the email linked to your North East Jobs account, and will also appear in the ‘My Messages’ section of your account.
Rehabilitation of Offenders Act 1974 (Exemptions): This post is exempt from the Rehabilitation of Offenders Act 1974 by virtue of the Rehabilitation of Offenders Act 1974 (Exceptions) Order 1975 (as amended). Applicants are therefore required to disclose all criminal convictions, cautions, reprimands, and final warnings, including those which would normally be considered spent, subject to the filtering rules applicable under current legislation.
Right to Work: All applicants must provide valid proof of their right to work in the UK in accordance with Stockton-on-Tees Borough Council’s statutory employment checks. Employment cannot commence or continue unless this has been verified.
Council Principles: The Council’s recruitment principles require fairness, transparency, and a commitment to attracting and developing local talent.
Limitations: Where an individual cannot demonstrate a valid right to work in the UK, the Council will be unable to progress or continue the appointment. This includes cases where an existing employee’s visa is due to expire and sponsorship is not granted.
Attachments
Salary range
- £33,119 - £34,811 per year