Customer Advisor 1
Customer Advisor 1
- Job description
- Handle a high volume of incoming telephone enquiries.
- Provide advice and guidance relating to Council Tax, Housing Benefit, Council Tax Support, Council Rents and other welfare-related matters.
- Deliver excellent customer service while dealing with sensitive and sometimes complex situations.
- Accurately update and maintain customer records using a range of digital systems.
- Work collaboratively as part of a busy team to meet service standards and performance targets.
- Help customers understand legislation, processes and available support.
- Excellent communication and interpersonal skills.
- Confidence speaking with customers over the telephone.
- Strong keyboard, digital and administrative skills.
- The ability to remain calm and professional under pressure.
- Good organisational skills and attention to detail.
- A positive, flexible and proactive approach to work.
- Council Tax
- Housing Benefit
- Universal Credit
- Council Tax Support
- Council Rents
- Welfare Benefits
- Customer contact or call centre environments
- Full training and support from experienced colleagues (4-6 weeks office-based training at County Hall).
- Blended working opportunities following training.
- A welcoming, supportive and inclusive team environment.
- Valuable experience within a large local authority service.
- Opportunities to develop new skills and enhance your career prospects.
- 8:30am - 4:30pm
- 9:30am - 5:30pm
- 8:30am - 4:00pm
- 9:00am - 4:30pm
Looking for your next challenge?
Do you enjoy helping people, solving problems, and delivering excellent customer service? Are you looking to develop your skills within a supportive and fast-paced environment?
An exciting opportunity has arisen to join the Revenues and Benefits Contact Centre as a Customer Advisor I on a temporary 18-month contract. This role offers the chance to gain valuable experience while supporting residents and businesses across the East Riding with a range of important enquiries.
As the first point of contact for many customers, you will play a vital role in helping people access services, understand their accounts, and receive the support they need.
What you'll be doing
As a Customer Advisor, you will:
What we're looking for
We're seeking enthusiastic and customer-focused individuals who can demonstrate:
Experience in any of the following areas would be advantageous:
What we offer
Working Pattern
To meet service requirements, working hours alternate between:
Monday to Thursday
Friday
Set breaks and lunches apply due to service demand and requirements.
Make a Difference Every Day
Join a team that makes a real difference to residents and businesses across the East Riding. If you're passionate about customer service, enjoy helping others and are looking for a rewarding opportunity to develop your skills, we'd love to hear from you.
Apply today and become part of our dedicated Revenues and Benefits Contact Centre team.