Customer Contact Advisor – Apprentice

Customer Contact Advisor Apprentice

Location: Thamesmead (with regular cover at Charlton)
Contract: Level 3 Business Administrator Apprenticeship (19 Month Apprenticeship)

Are you friendly, organised and keen to build a career in customer service and administration? Do you enjoy meeting new people and helping things run smoothly? If so, we’d love to hear from you.

About the role

As a Customer Contact Advisor Apprentice, you’ll be a welcoming first point of contact for residents, visitors and colleagues, while also providing essential administrative support to our operational teams.

This is a varied role combining front‑of‑house reception duties with office and business support tasks. You’ll be based mainly at our Thamesmead office, with regular cover required at our Charlton office, so flexibility is important.

Alongside your role, you’ll work towards a Level 3 Business Administrator apprenticeship, gaining a recognised qualification and valuable on‑the‑job experience.

What you’ll be doing

• Welcoming residents, visitors and colleagues
• Handling enquiries face to face, by phone and by email
• Supporting operational teams and signposting queries
• Managing reception inboxes and shared spaces
• Completing admin tasks, updating records and using internal systems
• Taking part in training and development linked to your apprenticeship

About you

You’ll take pride in delivering a professional, high‑quality service and understand the importance of being a positive first point of contact for residents, visitors and colleagues.

You will be:

• Customer‑focused and approachable, with a genuine commitment to helping people feel heard and supported
• A clear and confident communicator, able to engage professionally face‑to‑face, by phone and by email
• Organised and reliable, with the ability to manage competing priorities and work effectively in a busy environment
• Comfortable in a front‑of‑house role, maintaining a calm, welcoming and professional presence
• Detail‑focused and process‑driven, able to handle information accurately, confidentially and in line with procedures
• A proactive team player, willing to collaborate with operational teams and take ownership of tasks
• Motivated to learn and develop, committed to completing a Level 3 Business Administrator apprenticeship
• Values‑led and respectful, with a strong commitment to equality, diversity and inclusion

Our values & what we offer

We deliver Simple, Safe and Smart services and live our values every day: Be kind, Do the right thing, Love new ideas, Celebrate diversity, Keep our promises and Pull together.

We offer

• Support from our Academy and a dedicated mentor
• Hands-on experience
• Hybrid working options
• Up to 30 days’ annual holiday plus bank holidays
• Two additional paid volunteering days each year
• Flexible benefits scheme, including family friendly benefits and access to a discount portal 4 x salary life assurance
• Up to 10% pension contribution

Are You Eligible? Read This First - Funding Eligibility Requirements!

To be eligible for this apprenticeship, you must:

• Be aged 18 or over.
• Not be in full-time education at the start of the apprenticeship.
• Not already hold qualifications at the same or a higher level in a similar subject. If you gained your qualifications outside the UK, we’ll need a ENIC translation (www.naric.org.uk)
• Have lived in the UK/EEA for at least 3 years prior to the commencement of your apprenticeship
• Your residency status must remain valid for the entire duration of the apprenticeship.

What to expect from our recruitment process

We’re committed to a fair, inclusive, and transparent recruitment process. As part of your application, you’ll answer values-based questions aligned to our principles, along with multiple-choice scenario questions to help us understand how you approach real-life situations. These responses are an important part of the selection process before interview.

If you meet the eligibility and essential shortlisting criteria, you’ll be invited to attend an assessment/interview on the 13 May in our offices in Waterloo.

If you are successful, you will then complete the final step before starting your apprenticeship. Our Academy will carry out the apprenticeship programme eligibility activities, which include the BKSB assessment and Skills Scan. These activities help ensure that the apprenticeship is the right fit for your development and learning needs.

If you’re enthusiastic about helping people, eager to learn, and passionate about building stronger communities, we’d love to hear from you!

Please apply online and submit an anonymised CV!

If you need to ask us anything else at all, feel free to drop an email to Julie-Ann O'Malley from the Talent Team (Julie-Ann.O'Malley@peabody.org.uk).

Colleagues who are at risk of redundancy need to state this on their application as they will be given priority consideration above other applicants.

Please note, if you are currently on legacy Aldwyck or legacy Catalyst Terms & Conditions, and are successful in your application, you will automatically be transferred to the new Peabody Terms & Conditions. Additionally, if you move to a Peabody role on a secondment basis, your Terms & Conditions will not change.